TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from I believe this is our 7th or 8th yr. Great! A unique situation for sure. It had me stumped. Jill was persistent and wasn't going to quit till the problem was solved. She found it and here I am filing at the 11th hour. There should be a little something extra in her paycheck for this one.
Date published: 2021-05-18
Rated 5 out of 5 by from AWESOME I HAVE USED TURBO TAX FOR YEARS ANSWERS ARE EASY FIND
Date published: 2021-05-18
Rated 5 out of 5 by from The easiest way to file Very easy, helpful and they put everything in lamest terms
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax is awesome Easy to navigate. It took a while, but it was pretty easy....
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax makes filing taxes easier TurboTax makes filing taxes easier. Not sure I could do my taxes without it.
Date published: 2021-05-18
Rated 4 out of 5 by from Good with helping The directing was easy to follow and help threw appreciate
Date published: 2021-05-18
Rated 5 out of 5 by from Great! So easy This is my first year filling and it was so easy. I Great program
Date published: 2021-05-18
Rated 5 out of 5 by from Start to finish less than 4 hours The step-by-step prompts are easy to follow. Cost was 50% less than my CPA
Date published: 2021-05-18
Rated 5 out of 5 by from Used Turbo Tax for many years I have used the product for many years and it's quick and easy. I like the reviews to see if you have missed any deductions.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax 2020 was a Total Hot Mess This has to be the buggiest TurboTax I've ever used. The change from 1099-MISC to 1099-NEC was poorly handled and completely destroyed my tax return until I figured out how to unwind the bugs that it introduced. At one point it caused new businesses because the language was vague as to what TurboTax expected. After I had completed most of my business taxes, I ran into this bug and ended up with three new businesses. The problem is that all of my expenses was with one business and now my income was with the three new invalid businesses that TurboTax so wonderfully gifted me with. This is really not something you want to happen a few hours before the filing deadline and you're rushing to get everything done. Luckily, I'm a programmer and I took a deep breathe and figured out how to unwind the bug step by step, but it wasn't easy. It continued to show me invalid businesses and I had to make an educated guess about which one of the identically named entities was the real one. I guessed wrong a couple of times and had to start over. Then I removed some really old 179 assets that no longer apply. Ooops, apparently TurboTax Federal and TurboTax state aren't talking to each other anymore. TurboTax state now gives me 8 invalid 179 assets that's lighting up my error check as if it were Christmas Day. This doesn't give me much confidence that my taxes are correct this year. The amount of my refund feels about right, but I'm a bit worried that the IRS will see that my taxes are a hot TurboTax inspired mess this year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 444
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I believe this is our 7th or 8th yr. Great! A unique situation for sure. It had me stumped. Jill was persistent and wasn't going to quit till the problem was solved. She found it and here I am filing at the 11th hour. There should be a little something extra in her paycheck for this one.
Date published: 2021-05-18
Rated 5 out of 5 by from AWESOME I HAVE USED TURBO TAX FOR YEARS ANSWERS ARE EASY FIND
Date published: 2021-05-18
Rated 5 out of 5 by from The easiest way to file Very easy, helpful and they put everything in lamest terms
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax is awesome Easy to navigate. It took a while, but it was pretty easy....
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax makes filing taxes easier TurboTax makes filing taxes easier. Not sure I could do my taxes without it.
Date published: 2021-05-18
Rated 4 out of 5 by from Good with helping The directing was easy to follow and help threw appreciate
Date published: 2021-05-18
Rated 5 out of 5 by from Great! So easy This is my first year filling and it was so easy. I Great program
Date published: 2021-05-18
Rated 5 out of 5 by from Start to finish less than 4 hours The step-by-step prompts are easy to follow. Cost was 50% less than my CPA
Date published: 2021-05-18
Rated 5 out of 5 by from Used Turbo Tax for many years I have used the product for many years and it's quick and easy. I like the reviews to see if you have missed any deductions.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax 2020 was a Total Hot Mess This has to be the buggiest TurboTax I've ever used. The change from 1099-MISC to 1099-NEC was poorly handled and completely destroyed my tax return until I figured out how to unwind the bugs that it introduced. At one point it caused new businesses because the language was vague as to what TurboTax expected. After I had completed most of my business taxes, I ran into this bug and ended up with three new businesses. The problem is that all of my expenses was with one business and now my income was with the three new invalid businesses that TurboTax so wonderfully gifted me with. This is really not something you want to happen a few hours before the filing deadline and you're rushing to get everything done. Luckily, I'm a programmer and I took a deep breathe and figured out how to unwind the bug step by step, but it wasn't easy. It continued to show me invalid businesses and I had to make an educated guess about which one of the identically named entities was the real one. I guessed wrong a couple of times and had to start over. Then I removed some really old 179 assets that no longer apply. Ooops, apparently TurboTax Federal and TurboTax state aren't talking to each other anymore. TurboTax state now gives me 8 invalid 179 assets that's lighting up my error check as if it were Christmas Day. This doesn't give me much confidence that my taxes are correct this year. The amount of my refund feels about right, but I'm a bit worried that the IRS will see that my taxes are a hot TurboTax inspired mess this year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 444