TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from It was faster and easier this year! I find taxes to be stressful, complicated and daunting. Turbo Tax walked me through everything, and I was able to easily upload all of my forms, which saved me a ton of time. It asked me straightforward questions, and provided clear explanations. I'm pretty sure I got it right. It was also WAY faster than trying to to it by hand. Thanks!
Date published: 2023-04-04
Rated 3 out of 5 by from My go to but it is getting a little expensive. I have been using TurboTax for over ten years. I love it, however I think its gotten to expensive and I can pay a person less money to do my taxes for me.
Date published: 2023-04-04
Rated 5 out of 5 by from Another Great Year using Turbo Tax I've been using Turbo Tax since 1997. I've never been disappointed, have always had a great experience. In fact, once they went to an all online format, it has just continued to improve.
Date published: 2023-04-04
Rated 1 out of 5 by from Insult and Injury I only used TT online after my download subscription of TT Home & Business failed to download the state. After over two hours on the phone with one service rep--redownloading, restarting, etc.--she transferred me to another rep to get a refund. He did not believe what I said, so we spent another two hours doing the same things before he too gave up. He walked me through the refund and told me I had to use the online version, which would not accept transfer of my data so I had to reload everything over again. The online version cost more too, but not as much as the colossal waste of my time. This was my first significant problem with TT, but it has really undermined my trust. The whole point of TT is you can trust it to get things right and you can reuse data from previous years. Both promises were broken for me this year.
Date published: 2023-04-04
Rated 5 out of 5 by from I had a very good experience The software is easy to use. I would like to recommend to others.
Date published: 2023-04-04
Rated 2 out of 5 by from Not 5 Stars this time, because of Assistance!!! Not 5 Stars this time, because of Assistance!!! I am paying for Assisted Premium, the first person to assist me Joel was awesome or this would be one stars. No I would have went somewhere else after 8 years; I will next year, because the second person Nicole was very rude twirling her pointer on my screen asking me what is your question. I couldn't even concentrate to word the question correctly, I told her she was being rude and she got ruder. Berating and belittling by saying I'm waiting on your question. Wow. I blessed her for her evilness and said goodbye, she said thank you for that. She is Horrible!!!!
Date published: 2023-04-04
Rated 5 out of 5 by from great every year! Used for the last 10 years and always very helpful!
Date published: 2023-04-04
Rated 1 out of 5 by from Horrible experience wont be using for next year My tax return wasn't complex at all, i was required to purchase the duluxe despite reading a pop-up saying my return was simple
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is Fabulous! Turbo Tax is consistent, accessible, efficient, and encouraging.
Date published: 2023-04-04
Rated 5 out of 5 by from great help It has been pretty good thus far. Some road blocks, but maneageable.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4396
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It was faster and easier this year! I find taxes to be stressful, complicated and daunting. Turbo Tax walked me through everything, and I was able to easily upload all of my forms, which saved me a ton of time. It asked me straightforward questions, and provided clear explanations. I'm pretty sure I got it right. It was also WAY faster than trying to to it by hand. Thanks!
Date published: 2023-04-04
Rated 3 out of 5 by from My go to but it is getting a little expensive. I have been using TurboTax for over ten years. I love it, however I think its gotten to expensive and I can pay a person less money to do my taxes for me.
Date published: 2023-04-04
Rated 5 out of 5 by from Another Great Year using Turbo Tax I've been using Turbo Tax since 1997. I've never been disappointed, have always had a great experience. In fact, once they went to an all online format, it has just continued to improve.
Date published: 2023-04-04
Rated 1 out of 5 by from Insult and Injury I only used TT online after my download subscription of TT Home & Business failed to download the state. After over two hours on the phone with one service rep--redownloading, restarting, etc.--she transferred me to another rep to get a refund. He did not believe what I said, so we spent another two hours doing the same things before he too gave up. He walked me through the refund and told me I had to use the online version, which would not accept transfer of my data so I had to reload everything over again. The online version cost more too, but not as much as the colossal waste of my time. This was my first significant problem with TT, but it has really undermined my trust. The whole point of TT is you can trust it to get things right and you can reuse data from previous years. Both promises were broken for me this year.
Date published: 2023-04-04
Rated 5 out of 5 by from I had a very good experience The software is easy to use. I would like to recommend to others.
Date published: 2023-04-04
Rated 2 out of 5 by from Not 5 Stars this time, because of Assistance!!! Not 5 Stars this time, because of Assistance!!! I am paying for Assisted Premium, the first person to assist me Joel was awesome or this would be one stars. No I would have went somewhere else after 8 years; I will next year, because the second person Nicole was very rude twirling her pointer on my screen asking me what is your question. I couldn't even concentrate to word the question correctly, I told her she was being rude and she got ruder. Berating and belittling by saying I'm waiting on your question. Wow. I blessed her for her evilness and said goodbye, she said thank you for that. She is Horrible!!!!
Date published: 2023-04-04
Rated 5 out of 5 by from great every year! Used for the last 10 years and always very helpful!
Date published: 2023-04-04
Rated 1 out of 5 by from Horrible experience wont be using for next year My tax return wasn't complex at all, i was required to purchase the duluxe despite reading a pop-up saying my return was simple
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is Fabulous! Turbo Tax is consistent, accessible, efficient, and encouraging.
Date published: 2023-04-04
Rated 5 out of 5 by from great help It has been pretty good thus far. Some road blocks, but maneageable.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4396