TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from All the extra questions at the end made me late!! It was easy to use, super quick and simple. However, SOOO many questions at the end. I was actually done and ready to efile at 11:50 PM, but with all the extra questions at the end, my efile went through at 1204 AM :-(
Date published: 2023-04-19
Rated 1 out of 5 by from Did not inform me of missing 1095-A form This product did not inform me of missing 1095-A form paperwork. It wasn't until my initial return was rejected that the TurboTax software let me know what was missing and needed to be completed.
Date published: 2023-04-19
Rated 3 out of 5 by from It's ok It's OK easy to get through it they help you most of the way
Date published: 2023-04-19
Rated 2 out of 5 by from i was confused it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by from Too High Turbo Tax Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by from Taxes are confusing. TurboTax makes it easier. All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by from This was the worst experience I've ever had I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by from Super FAST!!! And FREE!!! Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
Date published: 2023-04-19
Rated 5 out of 5 by from I love it I will use turbo again I enjoyed learning how to do my own taxes is fun and a blessing to have
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Amazing! I have been using Turbotax for a few years now, and every year its been a great experience. I love the new QR code feature. Makes doing your taxes much easier!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 440
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from All the extra questions at the end made me late!! It was easy to use, super quick and simple. However, SOOO many questions at the end. I was actually done and ready to efile at 11:50 PM, but with all the extra questions at the end, my efile went through at 1204 AM :-(
Date published: 2023-04-19
Rated 1 out of 5 by from Did not inform me of missing 1095-A form This product did not inform me of missing 1095-A form paperwork. It wasn't until my initial return was rejected that the TurboTax software let me know what was missing and needed to be completed.
Date published: 2023-04-19
Rated 3 out of 5 by from It's ok It's OK easy to get through it they help you most of the way
Date published: 2023-04-19
Rated 2 out of 5 by from i was confused it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by from Too High Turbo Tax Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by from Taxes are confusing. TurboTax makes it easier. All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by from This was the worst experience I've ever had I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by from Super FAST!!! And FREE!!! Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
Date published: 2023-04-19
Rated 5 out of 5 by from I love it I will use turbo again I enjoyed learning how to do my own taxes is fun and a blessing to have
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Amazing! I have been using Turbotax for a few years now, and every year its been a great experience. I love the new QR code feature. Makes doing your taxes much easier!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 440