TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax review I have used TurboTax for many years and have generally.been happy with the product. But it's also true that I haven't used any other products, such as H&R Block or TaxAct, so I don't really know if it's the BEST product. There is lots of input data that I have to enter multiple times. It just gets a little tiresome after a while.
Date published: 2023-04-05
Rated 5 out of 5 by from The free Turbo tax I am older and not computer skilled. This system was easy to use and understand, no stress!
Date published: 2023-04-05
Rated 3 out of 5 by from Great Great, but I had to pay $155 and shouldn't have with my basic plan. Going to try to get my money back.
Date published: 2023-04-05
Rated 2 out of 5 by from Felt Scammed I clicked on filing my taxes for free because I only had a summer job and nothing more and I spent an hour filling everything out and then get charged $83
Date published: 2023-04-05
Rated 5 out of 5 by from I have relied on TurboTax for years It was straight forward and easy to use. I recommend it to others
Date published: 2023-04-05
Rated 4 out of 5 by from Software Changes were Confusing! I experienced trouble this year in my completion of my second year of reporting the (installment) sale of business property. The software had changed. As a result, I had to get enhanced Premier Live package, which I really didn't need, to locate the proper line. Hopefully, next year there will not be something further that requires paying for a package one doesn't require!
Date published: 2023-04-05
Rated 5 out of 5 by from Nice Software I have not had any problems using this software. I will continue to use it.
Date published: 2023-04-05
Rated 5 out of 5 by from 10 years using Turbotax This year, the Turbotax system seemed to have computer problems. It may be because I filed in April and the service was very busy. However, I had no real problems and will definitely use Turbotax next year. This year, I used the Premium service . The personal help I received was far beyond expectation. I was called in less than 5 minutes by a representative 4 times and each time the person answered my question clearly and stayed with me until the question was resolved. (Turbotax needs to remove the "nickname" section of this review. I was forced to repeat choosing multiple times and almost dumped the review entirely)
Date published: 2023-04-05
Rated 4 out of 5 by from not difficult pretty much I followed the instructions and although the E-file did not work, I was able o print out my forms and mail them out. so in the scale of 1 to 10 how easy is to follow the instructions. I will give it an 7.
Date published: 2023-04-05
Rated 5 out of 5 by from Getting more expensive, but data carries over. Did by self, as usual. No special help needed from a tax specialist. Turbo Tax does get better year after year with questions so I don’t forget anything.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4225
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax review I have used TurboTax for many years and have generally.been happy with the product. But it's also true that I haven't used any other products, such as H&R Block or TaxAct, so I don't really know if it's the BEST product. There is lots of input data that I have to enter multiple times. It just gets a little tiresome after a while.
Date published: 2023-04-05
Rated 5 out of 5 by from The free Turbo tax I am older and not computer skilled. This system was easy to use and understand, no stress!
Date published: 2023-04-05
Rated 3 out of 5 by from Great Great, but I had to pay $155 and shouldn't have with my basic plan. Going to try to get my money back.
Date published: 2023-04-05
Rated 2 out of 5 by from Felt Scammed I clicked on filing my taxes for free because I only had a summer job and nothing more and I spent an hour filling everything out and then get charged $83
Date published: 2023-04-05
Rated 5 out of 5 by from I have relied on TurboTax for years It was straight forward and easy to use. I recommend it to others
Date published: 2023-04-05
Rated 4 out of 5 by from Software Changes were Confusing! I experienced trouble this year in my completion of my second year of reporting the (installment) sale of business property. The software had changed. As a result, I had to get enhanced Premier Live package, which I really didn't need, to locate the proper line. Hopefully, next year there will not be something further that requires paying for a package one doesn't require!
Date published: 2023-04-05
Rated 5 out of 5 by from Nice Software I have not had any problems using this software. I will continue to use it.
Date published: 2023-04-05
Rated 5 out of 5 by from 10 years using Turbotax This year, the Turbotax system seemed to have computer problems. It may be because I filed in April and the service was very busy. However, I had no real problems and will definitely use Turbotax next year. This year, I used the Premium service . The personal help I received was far beyond expectation. I was called in less than 5 minutes by a representative 4 times and each time the person answered my question clearly and stayed with me until the question was resolved. (Turbotax needs to remove the "nickname" section of this review. I was forced to repeat choosing multiple times and almost dumped the review entirely)
Date published: 2023-04-05
Rated 4 out of 5 by from not difficult pretty much I followed the instructions and although the E-file did not work, I was able o print out my forms and mail them out. so in the scale of 1 to 10 how easy is to follow the instructions. I will give it an 7.
Date published: 2023-04-05
Rated 5 out of 5 by from Getting more expensive, but data carries over. Did by self, as usual. No special help needed from a tax specialist. Turbo Tax does get better year after year with questions so I don’t forget anything.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4225