TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I have relied on TurboTax for years It was straight forward and easy to use. I recommend it to others
Date published: 2023-04-05
Rated 4 out of 5 by from Software Changes were Confusing! I experienced trouble this year in my completion of my second year of reporting the (installment) sale of business property. The software had changed. As a result, I had to get enhanced Premier Live package, which I really didn't need, to locate the proper line. Hopefully, next year there will not be something further that requires paying for a package one doesn't require!
Date published: 2023-04-05
Rated 5 out of 5 by from Nice Software I have not had any problems using this software. I will continue to use it.
Date published: 2023-04-05
Rated 5 out of 5 by from 10 years using Turbotax This year, the Turbotax system seemed to have computer problems. It may be because I filed in April and the service was very busy. However, I had no real problems and will definitely use Turbotax next year. This year, I used the Premium service . The personal help I received was far beyond expectation. I was called in less than 5 minutes by a representative 4 times and each time the person answered my question clearly and stayed with me until the question was resolved. (Turbotax needs to remove the "nickname" section of this review. I was forced to repeat choosing multiple times and almost dumped the review entirely)
Date published: 2023-04-05
Rated 4 out of 5 by from not difficult pretty much I followed the instructions and although the E-file did not work, I was able o print out my forms and mail them out. so in the scale of 1 to 10 how easy is to follow the instructions. I will give it an 7.
Date published: 2023-04-05
Rated 5 out of 5 by from Getting more expensive, but data carries over. Did by self, as usual. No special help needed from a tax specialist. Turbo Tax does get better year after year with questions so I don’t forget anything.
Date published: 2023-04-05
Rated 5 out of 5 by from Love Turbo tax I appreciate how it guides me through how to file correctly.
Date published: 2023-04-05
Rated 5 out of 5 by from I Use Turbo Tax Every Year! Easy to use and helpful. Turbo Tax Community is also helpful if you still have a question
Date published: 2023-04-05
Rated 5 out of 5 by from Great Very helpful with what I needed and got down to the point fadt
Date published: 2023-04-05
Rated 3 out of 5 by from Sneaky Feel like it was “ bad business practice” when you didn’t have the package price clearly listed to pick from. I was automatically put on the premium package with no way to get the cheaper package as my taxes are simple with no unusual circumstances and I didn’t need the premium package.I finally gave up trying to get the cheaper package so I could finish my taxes. I
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4222
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I have relied on TurboTax for years It was straight forward and easy to use. I recommend it to others
Date published: 2023-04-05
Rated 4 out of 5 by from Software Changes were Confusing! I experienced trouble this year in my completion of my second year of reporting the (installment) sale of business property. The software had changed. As a result, I had to get enhanced Premier Live package, which I really didn't need, to locate the proper line. Hopefully, next year there will not be something further that requires paying for a package one doesn't require!
Date published: 2023-04-05
Rated 5 out of 5 by from Nice Software I have not had any problems using this software. I will continue to use it.
Date published: 2023-04-05
Rated 5 out of 5 by from 10 years using Turbotax This year, the Turbotax system seemed to have computer problems. It may be because I filed in April and the service was very busy. However, I had no real problems and will definitely use Turbotax next year. This year, I used the Premium service . The personal help I received was far beyond expectation. I was called in less than 5 minutes by a representative 4 times and each time the person answered my question clearly and stayed with me until the question was resolved. (Turbotax needs to remove the "nickname" section of this review. I was forced to repeat choosing multiple times and almost dumped the review entirely)
Date published: 2023-04-05
Rated 4 out of 5 by from not difficult pretty much I followed the instructions and although the E-file did not work, I was able o print out my forms and mail them out. so in the scale of 1 to 10 how easy is to follow the instructions. I will give it an 7.
Date published: 2023-04-05
Rated 5 out of 5 by from Getting more expensive, but data carries over. Did by self, as usual. No special help needed from a tax specialist. Turbo Tax does get better year after year with questions so I don’t forget anything.
Date published: 2023-04-05
Rated 5 out of 5 by from Love Turbo tax I appreciate how it guides me through how to file correctly.
Date published: 2023-04-05
Rated 5 out of 5 by from I Use Turbo Tax Every Year! Easy to use and helpful. Turbo Tax Community is also helpful if you still have a question
Date published: 2023-04-05
Rated 5 out of 5 by from Great Very helpful with what I needed and got down to the point fadt
Date published: 2023-04-05
Rated 3 out of 5 by from Sneaky Feel like it was “ bad business practice” when you didn’t have the package price clearly listed to pick from. I was automatically put on the premium package with no way to get the cheaper package as my taxes are simple with no unusual circumstances and I didn’t need the premium package.I finally gave up trying to get the cheaper package so I could finish my taxes. I
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4222