TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from love it, Love it, LOVE IT, LOVE IT!!!!!!!!!!!! quick and easy, Easy and Quick,,, Will use it next year!!!
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax Using Turbo Tax was a breeze. I've been using Turbo Tax for over 25 years and it just keeps getting better.
Date published: 2023-04-05
Rated 1 out of 5 by from Rating Turbo Tax It's very bad to trick your customers. It took me a long time to file taxes, because I did not understand how I kept getting tricked into the charges for tax assist. It's one tiny deceptive question and next thing you know your upcharge almost $200 dollars because you don't disclose that when customers answer the question. The question doesn't appear to be related to any additional charges. SO SHADY!!!!!!
Date published: 2023-04-05
Rated 5 out of 5 by from Quick and Easy! Just thinking about doing your taxes can be stressful, but with Turbotax, I left the stress off the screen. They easily walked me through each step and question. I was finished in less than 2 hours, leaving me with my whole evening wide open! Thanks Turbotax removing the stress and complications when it comes to doing your taxes!!!
Date published: 2023-04-05
Rated 1 out of 5 by from Pricing is rediculious I have been using turbotax for several years. I am not paying extra money for your "GUARANTEE". The price for me to file has become so high that I can't even fathom what the cost will be next year.
Date published: 2023-04-05
Rated 2 out of 5 by from Charging me when it should be free Very confusing, asking the same thing over and over and over again. For a simple income tax file it is suppose to be free, yet you charged me anyway.
Date published: 2023-04-05
Rated 5 out of 5 by from Major improvement in correcting errors! 2022 does a much better job of identifying specific item to be corrected, then framing the item with a blue box where i make the correction. Last year you asked us to make a correction, but the Box only accepted 12 spaces but, UT required 14!
Date published: 2023-04-05
Rated 5 out of 5 by from turbo tax It was easy to use turbo tax to file my tax return myself. I am a small business owner and they make it easy to file my business taxes along with my personal
Date published: 2023-04-05
Rated 4 out of 5 by from Still great, but could use some updates An excellent experience as always, but I am mildly disappointed that nothing has really improved in the past several years. Some ideas: 1) EasyStep shows all the categories all the time. It would be helpful to be able to collapse categories after they are done so I can focus on the open items. 2) There could be more done to compare at a high level last year's return to the current one as part of the review, along with a mechanism for "checking off" any flagged items after review. Example - last year my wife and I had more W-2s than this year. Pop up a box that highlights this and any other significant differences with a button or box for me to confirm that the change is appropriate and not an oversight. 3) Schedule K-1s are still too labor intensive (even with a file to import), and TT insisted on a Statement A for my Section 199A expense, but because it was actually a credit there is was no Statement A sent nor necessary per the company's tax support help line (taxpackagesupport.com). The TT forum was not much help. A bug? 4) And what happened to the one free state filing? $25 this year is pretty steep for an e-transmission no different than last year's free e-transmission. Thanks for hearing me out.
Date published: 2023-04-05
Rated 5 out of 5 by from Smooth Thanks for the help section; helps me out a lot to gain more context on what each section means.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4185
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from love it, Love it, LOVE IT, LOVE IT!!!!!!!!!!!! quick and easy, Easy and Quick,,, Will use it next year!!!
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax Using Turbo Tax was a breeze. I've been using Turbo Tax for over 25 years and it just keeps getting better.
Date published: 2023-04-05
Rated 1 out of 5 by from Rating Turbo Tax It's very bad to trick your customers. It took me a long time to file taxes, because I did not understand how I kept getting tricked into the charges for tax assist. It's one tiny deceptive question and next thing you know your upcharge almost $200 dollars because you don't disclose that when customers answer the question. The question doesn't appear to be related to any additional charges. SO SHADY!!!!!!
Date published: 2023-04-05
Rated 5 out of 5 by from Quick and Easy! Just thinking about doing your taxes can be stressful, but with Turbotax, I left the stress off the screen. They easily walked me through each step and question. I was finished in less than 2 hours, leaving me with my whole evening wide open! Thanks Turbotax removing the stress and complications when it comes to doing your taxes!!!
Date published: 2023-04-05
Rated 1 out of 5 by from Pricing is rediculious I have been using turbotax for several years. I am not paying extra money for your "GUARANTEE". The price for me to file has become so high that I can't even fathom what the cost will be next year.
Date published: 2023-04-05
Rated 2 out of 5 by from Charging me when it should be free Very confusing, asking the same thing over and over and over again. For a simple income tax file it is suppose to be free, yet you charged me anyway.
Date published: 2023-04-05
Rated 5 out of 5 by from Major improvement in correcting errors! 2022 does a much better job of identifying specific item to be corrected, then framing the item with a blue box where i make the correction. Last year you asked us to make a correction, but the Box only accepted 12 spaces but, UT required 14!
Date published: 2023-04-05
Rated 5 out of 5 by from turbo tax It was easy to use turbo tax to file my tax return myself. I am a small business owner and they make it easy to file my business taxes along with my personal
Date published: 2023-04-05
Rated 4 out of 5 by from Still great, but could use some updates An excellent experience as always, but I am mildly disappointed that nothing has really improved in the past several years. Some ideas: 1) EasyStep shows all the categories all the time. It would be helpful to be able to collapse categories after they are done so I can focus on the open items. 2) There could be more done to compare at a high level last year's return to the current one as part of the review, along with a mechanism for "checking off" any flagged items after review. Example - last year my wife and I had more W-2s than this year. Pop up a box that highlights this and any other significant differences with a button or box for me to confirm that the change is appropriate and not an oversight. 3) Schedule K-1s are still too labor intensive (even with a file to import), and TT insisted on a Statement A for my Section 199A expense, but because it was actually a credit there is was no Statement A sent nor necessary per the company's tax support help line (taxpackagesupport.com). The TT forum was not much help. A bug? 4) And what happened to the one free state filing? $25 this year is pretty steep for an e-transmission no different than last year's free e-transmission. Thanks for hearing me out.
Date published: 2023-04-05
Rated 5 out of 5 by from Smooth Thanks for the help section; helps me out a lot to gain more context on what each section means.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4185