TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from it got the work done Have been happy with online this was ok...was a bit confusing because of not same state info. but Naddar was working hard for me.
Date published: 2023-04-06
Rated 5 out of 5 by from Quick, Easy & Affordable! This is my 2nd year using this to help my family file their taxes. I love it!
Date published: 2023-04-06
Rated 5 out of 5 by from GOOD EASY TO DO IT IS A WAY TO GO WITH TURBO TAX!!!!!!!!!!
Date published: 2023-04-06
Rated 2 out of 5 by from Turbotax Has Gotten Less User Friendly Each Year ! Well my FREE Turbotax 2022 cost me $113 plus tax this year. I guess that says it all. Furthermore when I found out it would be $113 for my State and Federal, I discovered if I ordered Turbotax Deluxe from Amazon for $52, my completed returns would not transfer over. Rather that's what i learned on line. Is there a work around?? I'll never find out no customer service 800 number. Tired of Turbotax. Meaningless changes are made each year. Software engineers proving their value?
Date published: 2023-04-06
Rated 1 out of 5 by from false promises took too long unexpected fees unpleasant experience
Date published: 2023-04-06
Rated 5 out of 5 by from Easy to use, even for first time user. I've used Turbo Tax for thirty plus years and depended on it completely. I don't have to look up new tax laws and rates to get accurate filing.
Date published: 2023-04-06
Rated 4 out of 5 by from 4.5 Stars! I enjoy using the TurboTax software! On the user interface level, it's super responsive, doesn't lag, provides a very accurate time of how long it will take to do your taxes (if you don't take breaks in-between like the majority of people using this), and it guides you through and provides definitions for various terms for you! The software works as if you were speaking with an experienced tax professional! Here's the downside: like ever other tax software TurboTax will advertise that it's free then when you get to 'more difficult' items, that are more complex, it'll require you to upgrade. The upgrade prices could be more competitive when compared to other tax softwares--TurboTax is a tad more expensive. I've seen an early bird tax discount from competitors and it really does bring down the overall upgrade price at the end! Other than the required upgrade, I could come to love TurboTax if the prices came down a bit.
Date published: 2023-04-06
Rated 5 out of 5 by from So Easy to Use It was so easy to use. I never knew I could do my taxes on my own.
Date published: 2023-04-06
Rated 4 out of 5 by from not bad, but need better experts overall TurboTax is quick, efficient if not affordable. My biggest issue is the tax experts are hit or miss. This happens every year. Some know what they are doing while others don't. Things like a "back door roth IRA" should not be difficult or nebulous to the turbotax "experts"
Date published: 2023-04-06
Rated 5 out of 5 by from Excellent Review Very simple with great instructions. I had no problem using this site.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4180
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from it got the work done Have been happy with online this was ok...was a bit confusing because of not same state info. but Naddar was working hard for me.
Date published: 2023-04-06
Rated 5 out of 5 by from Quick, Easy & Affordable! This is my 2nd year using this to help my family file their taxes. I love it!
Date published: 2023-04-06
Rated 5 out of 5 by from GOOD EASY TO DO IT IS A WAY TO GO WITH TURBO TAX!!!!!!!!!!
Date published: 2023-04-06
Rated 2 out of 5 by from Turbotax Has Gotten Less User Friendly Each Year ! Well my FREE Turbotax 2022 cost me $113 plus tax this year. I guess that says it all. Furthermore when I found out it would be $113 for my State and Federal, I discovered if I ordered Turbotax Deluxe from Amazon for $52, my completed returns would not transfer over. Rather that's what i learned on line. Is there a work around?? I'll never find out no customer service 800 number. Tired of Turbotax. Meaningless changes are made each year. Software engineers proving their value?
Date published: 2023-04-06
Rated 1 out of 5 by from false promises took too long unexpected fees unpleasant experience
Date published: 2023-04-06
Rated 5 out of 5 by from Easy to use, even for first time user. I've used Turbo Tax for thirty plus years and depended on it completely. I don't have to look up new tax laws and rates to get accurate filing.
Date published: 2023-04-06
Rated 4 out of 5 by from 4.5 Stars! I enjoy using the TurboTax software! On the user interface level, it's super responsive, doesn't lag, provides a very accurate time of how long it will take to do your taxes (if you don't take breaks in-between like the majority of people using this), and it guides you through and provides definitions for various terms for you! The software works as if you were speaking with an experienced tax professional! Here's the downside: like ever other tax software TurboTax will advertise that it's free then when you get to 'more difficult' items, that are more complex, it'll require you to upgrade. The upgrade prices could be more competitive when compared to other tax softwares--TurboTax is a tad more expensive. I've seen an early bird tax discount from competitors and it really does bring down the overall upgrade price at the end! Other than the required upgrade, I could come to love TurboTax if the prices came down a bit.
Date published: 2023-04-06
Rated 5 out of 5 by from So Easy to Use It was so easy to use. I never knew I could do my taxes on my own.
Date published: 2023-04-06
Rated 4 out of 5 by from not bad, but need better experts overall TurboTax is quick, efficient if not affordable. My biggest issue is the tax experts are hit or miss. This happens every year. Some know what they are doing while others don't. Things like a "back door roth IRA" should not be difficult or nebulous to the turbotax "experts"
Date published: 2023-04-06
Rated 5 out of 5 by from Excellent Review Very simple with great instructions. I had no problem using this site.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4180