TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Awesome return Good fast and easy to understand. Do I need to say more?
Date published: 2023-04-19
Rated 5 out of 5 by from WOOH it's great! its not only good, but great. No not just great fantastic. i lov turbo
Date published: 2023-04-19
Rated 4 out of 5 by from best return services easy to understand and great at helping me get my full refund!
Date published: 2023-04-19
Rated 5 out of 5 by from Finally -- improvements Not sure what happened but TurboTax's simplicity and guidance were better this year than ever before. This is the first real improvement I've seen and I've been using the service since 2008 (maybe earlier?).
Date published: 2023-04-19
Rated 3 out of 5 by from Simple but average Turbo tax was simple but made me redo things at some points. It was confusing at times, but mostly straight forward.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbotax is far better than paper forms, I have been using Turbotax for years and have confidence in its calculations.
Date published: 2023-04-19
Rated 4 out of 5 by from Satisfied Easy process that was satisfying and simple and quick
Date published: 2023-04-19
Rated 2 out of 5 by from Clunky,endless circles,buggy 3rd party connections The navigation looks simpler this year, but just made it more difficult to get to what you want. Understand the "we just have to ask questions" but those end up taking more than half the time. Not one applied and I was aware of the ones that I needed to be on the look out for. The please hire a tax professional kept popping up with no easy navigation to return to my spot. When I left and came back, my file was usually a screen behind what had been entered and was never saved as recent, even if I had been on the same page for a few minutes. All said, no one likes doing taxes, and I am glad and still a step up from filling in the forms by hand.
Date published: 2023-04-19
Rated 3 out of 5 by from it is ok. some problems with the software and ways The experts really helped me. April helped me realize a big mistake in the w4 that I was not aware of. April was awesome, kind, and undertanding. I think that there are ways to improve the software and resolve issues from past returns. That would be a better way to make money rather than nickel and dime for more fees. I would rather know that I am getting the best single product with the best resources. One way to prove that you have the best product would be to redo past returns and find $ that was otherwise not identified. After using turbotax, it feels like I just got off of Allegiant Airlines and had to pay for $10 peanuts, got charged for the wrong sized bag, and I couldn't recline the chair because I bought the wrong ticket.
Date published: 2023-04-19
Rated 2 out of 5 by from This program has progressively gotten worse. I will not be using TurboTax next year. It has gotten progressively worse at indicating missing fields and it kept jumping back to the beginning of the process. Absolutely AWFUL. It took more than 5 hours and the upgrades are so expensive. I'll just hire someone next year and pay myself the time.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 418
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Awesome return Good fast and easy to understand. Do I need to say more?
Date published: 2023-04-19
Rated 5 out of 5 by from WOOH it's great! its not only good, but great. No not just great fantastic. i lov turbo
Date published: 2023-04-19
Rated 4 out of 5 by from best return services easy to understand and great at helping me get my full refund!
Date published: 2023-04-19
Rated 5 out of 5 by from Finally -- improvements Not sure what happened but TurboTax's simplicity and guidance were better this year than ever before. This is the first real improvement I've seen and I've been using the service since 2008 (maybe earlier?).
Date published: 2023-04-19
Rated 3 out of 5 by from Simple but average Turbo tax was simple but made me redo things at some points. It was confusing at times, but mostly straight forward.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbotax is far better than paper forms, I have been using Turbotax for years and have confidence in its calculations.
Date published: 2023-04-19
Rated 4 out of 5 by from Satisfied Easy process that was satisfying and simple and quick
Date published: 2023-04-19
Rated 2 out of 5 by from Clunky,endless circles,buggy 3rd party connections The navigation looks simpler this year, but just made it more difficult to get to what you want. Understand the "we just have to ask questions" but those end up taking more than half the time. Not one applied and I was aware of the ones that I needed to be on the look out for. The please hire a tax professional kept popping up with no easy navigation to return to my spot. When I left and came back, my file was usually a screen behind what had been entered and was never saved as recent, even if I had been on the same page for a few minutes. All said, no one likes doing taxes, and I am glad and still a step up from filling in the forms by hand.
Date published: 2023-04-19
Rated 3 out of 5 by from it is ok. some problems with the software and ways The experts really helped me. April helped me realize a big mistake in the w4 that I was not aware of. April was awesome, kind, and undertanding. I think that there are ways to improve the software and resolve issues from past returns. That would be a better way to make money rather than nickel and dime for more fees. I would rather know that I am getting the best single product with the best resources. One way to prove that you have the best product would be to redo past returns and find $ that was otherwise not identified. After using turbotax, it feels like I just got off of Allegiant Airlines and had to pay for $10 peanuts, got charged for the wrong sized bag, and I couldn't recline the chair because I bought the wrong ticket.
Date published: 2023-04-19
Rated 2 out of 5 by from This program has progressively gotten worse. I will not be using TurboTax next year. It has gotten progressively worse at indicating missing fields and it kept jumping back to the beginning of the process. Absolutely AWFUL. It took more than 5 hours and the upgrades are so expensive. I'll just hire someone next year and pay myself the time.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 418