TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from It is just so simple to use. If you're a basic W2 filer like myself it takes no time at all to enter all of your information and get this yearly drudge over with as quickly as possilb.e
Date published: 2023-04-06
Rated 5 out of 5 by from simple and efficient. will use yearly wish i would have used them last year. very simple and convenient methods.
Date published: 2023-04-06
Rated 4 out of 5 by from Great service, but still room for improvement Very user friendly and easy to follow throughout the vast majority of the process. One area for improvement remains the entry of Partnership K-1 (1065) forms. These continue to create a lot of confusion in the system, and often require additional reviews/edits during the final review process.
Date published: 2023-04-06
Rated 1 out of 5 by from Hate it. Hate it. Hate it. I hate that I'm only presented with a lower cost option of DIY rather than "Live" until after I have already started. I also hate that Live is the only option presented when I start. I hate that the cost is ridiculously expensive. I hate that when I get the recommendation to file using the standard deduction, I'm not offered the option to downgrade since I won't use the expensive functionality of Premium. I hate that they keep pushing the time-wasting popups to add on the expensive and not-very-useful option of Max. And, I especially hated and was horribly frustrated that I couldn't see a copy of my return until you got to the Review stage. If I had another good option, I would use it. The only benefits I get are not having to fill in repeated information and knowing the math is correct.
Date published: 2023-04-06
Rated 5 out of 5 by from Ggreat tax software Had a question this year and was promptly helped to my satisfaction
Date published: 2023-04-06
Rated 5 out of 5 by from The ease in following the instructions & guidance Using Turbo Tax for years I find it relaxing when I use this system.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax works great The information and help is very beneficial and program is intuitive
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax makes tax filing a breeze Have used Turbo Tax for 10 years and it is easy to use, helpful with its hints and takes a lot of stress out of filing yearly tax returns. Great value for your money.
Date published: 2023-04-06
Rated 5 out of 5 by from review works good for me this year. nothing else to say.....
Date published: 2023-04-06
Rated 3 out of 5 by from Turbo tax is OK The problem with Turbo tax is it keeps repeating the same screens I already answered. Anytime you want to review 1 screen it takes you back thru all of the screens and makes you answere the questions again. I spent at least 25% of my time re-answering the same questions. Turbo seems to get into a loop and keeps repeating the same screens even when I'm not going back to look at something. Pain
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4155
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It is just so simple to use. If you're a basic W2 filer like myself it takes no time at all to enter all of your information and get this yearly drudge over with as quickly as possilb.e
Date published: 2023-04-06
Rated 5 out of 5 by from simple and efficient. will use yearly wish i would have used them last year. very simple and convenient methods.
Date published: 2023-04-06
Rated 4 out of 5 by from Great service, but still room for improvement Very user friendly and easy to follow throughout the vast majority of the process. One area for improvement remains the entry of Partnership K-1 (1065) forms. These continue to create a lot of confusion in the system, and often require additional reviews/edits during the final review process.
Date published: 2023-04-06
Rated 1 out of 5 by from Hate it. Hate it. Hate it. I hate that I'm only presented with a lower cost option of DIY rather than "Live" until after I have already started. I also hate that Live is the only option presented when I start. I hate that the cost is ridiculously expensive. I hate that when I get the recommendation to file using the standard deduction, I'm not offered the option to downgrade since I won't use the expensive functionality of Premium. I hate that they keep pushing the time-wasting popups to add on the expensive and not-very-useful option of Max. And, I especially hated and was horribly frustrated that I couldn't see a copy of my return until you got to the Review stage. If I had another good option, I would use it. The only benefits I get are not having to fill in repeated information and knowing the math is correct.
Date published: 2023-04-06
Rated 5 out of 5 by from Ggreat tax software Had a question this year and was promptly helped to my satisfaction
Date published: 2023-04-06
Rated 5 out of 5 by from The ease in following the instructions & guidance Using Turbo Tax for years I find it relaxing when I use this system.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax works great The information and help is very beneficial and program is intuitive
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax makes tax filing a breeze Have used Turbo Tax for 10 years and it is easy to use, helpful with its hints and takes a lot of stress out of filing yearly tax returns. Great value for your money.
Date published: 2023-04-06
Rated 5 out of 5 by from review works good for me this year. nothing else to say.....
Date published: 2023-04-06
Rated 3 out of 5 by from Turbo tax is OK The problem with Turbo tax is it keeps repeating the same screens I already answered. Anytime you want to review 1 screen it takes you back thru all of the screens and makes you answere the questions again. I spent at least 25% of my time re-answering the same questions. Turbo seems to get into a loop and keeps repeating the same screens even when I'm not going back to look at something. Pain
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4155