TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Pappyspackle from
It is just so simple to use.
If you're a basic W2 filer like myself it takes no time at all to enter all of your information and get this yearly drudge over with as quickly as possilb.e
Date published: 2023-04-06
Rated 5 out of 5 by
happypumpernickel from
simple and efficient. will use yearly
wish i would have used them last year. very simple and convenient methods.
Date published: 2023-04-06
Rated 4 out of 5 by
Steve745 from
Great service, but still room for improvement
Very user friendly and easy to follow throughout the vast majority of the process. One area for improvement remains the entry of Partnership K-1 (1065) forms. These continue to create a lot of confusion in the system, and often require additional reviews/edits during the final review process.
Date published: 2023-04-06
Rated 1 out of 5 by
Hated it Hoosier from
Hate it. Hate it. Hate it.
I hate that I'm only presented with a lower cost option of DIY rather than "Live" until after I have already started. I also hate that Live is the only option presented when I start. I hate that the cost is ridiculously expensive. I hate that when I get the recommendation to file using the standard deduction, I'm not offered the option to downgrade since I won't use the expensive functionality of Premium. I hate that they keep pushing the time-wasting popups to add on the expensive and not-very-useful option of Max. And, I especially hated and was horribly frustrated that I couldn't see a copy of my return until you got to the Review stage. If I had another good option, I would use it. The only benefits I get are not having to fill in repeated information and knowing the math is correct.
Date published: 2023-04-06
Rated 5 out of 5 by
kevP52 from
Ggreat tax software
Had a question this year and was promptly helped to my satisfaction
Date published: 2023-04-06
Rated 5 out of 5 by
John 2023 from
The ease in following the instructions & guidance
Using Turbo Tax for years I find it relaxing when I use this system.
Date published: 2023-04-06
Rated 5 out of 5 by
Senior810 from
Turbo Tax works great
The information and help is very beneficial and program is intuitive
Date published: 2023-04-06
Rated 5 out of 5 by
OES fan from
Turbo Tax makes tax filing a breeze
Have used Turbo Tax for 10 years and it is easy to use, helpful with its hints and takes a lot of stress out of filing yearly tax returns. Great value for your money.
Date published: 2023-04-06
Rated 5 out of 5 by
macdaddy12345 from
review
works good for me this year. nothing else to say.....
Date published: 2023-04-06
Rated 3 out of 5 by
Kevin522 from
Turbo tax is OK
The problem with Turbo tax is it keeps repeating the same screens I already answered. Anytime you want to review 1 screen it takes you back thru all of the screens and makes you answere the questions again. I spent at least 25% of my time re-answering the same questions. Turbo seems to get into a loop and keeps repeating the same screens even when I'm not going back to look at something. Pain
All TurboTax® Offerings Reviews - Page 4155
Date published: 2023-04-06
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Pappyspackle from
It is just so simple to use.
If you're a basic W2 filer like myself it takes no time at all to enter all of your information and get this yearly drudge over with as quickly as possilb.e
Date published: 2023-04-06
Rated 5 out of 5 by
happypumpernickel from
simple and efficient. will use yearly
wish i would have used them last year. very simple and convenient methods.
Date published: 2023-04-06
Rated 4 out of 5 by
Steve745 from
Great service, but still room for improvement
Very user friendly and easy to follow throughout the vast majority of the process. One area for improvement remains the entry of Partnership K-1 (1065) forms. These continue to create a lot of confusion in the system, and often require additional reviews/edits during the final review process.
Date published: 2023-04-06
Rated 1 out of 5 by
Hated it Hoosier from
Hate it. Hate it. Hate it.
I hate that I'm only presented with a lower cost option of DIY rather than "Live" until after I have already started. I also hate that Live is the only option presented when I start. I hate that the cost is ridiculously expensive. I hate that when I get the recommendation to file using the standard deduction, I'm not offered the option to downgrade since I won't use the expensive functionality of Premium. I hate that they keep pushing the time-wasting popups to add on the expensive and not-very-useful option of Max. And, I especially hated and was horribly frustrated that I couldn't see a copy of my return until you got to the Review stage. If I had another good option, I would use it. The only benefits I get are not having to fill in repeated information and knowing the math is correct.
Date published: 2023-04-06
Rated 5 out of 5 by
kevP52 from
Ggreat tax software
Had a question this year and was promptly helped to my satisfaction
Date published: 2023-04-06
Rated 5 out of 5 by
John 2023 from
The ease in following the instructions & guidance
Using Turbo Tax for years I find it relaxing when I use this system.
Date published: 2023-04-06
Rated 5 out of 5 by
Senior810 from
Turbo Tax works great
The information and help is very beneficial and program is intuitive
Date published: 2023-04-06
Rated 5 out of 5 by
OES fan from
Turbo Tax makes tax filing a breeze
Have used Turbo Tax for 10 years and it is easy to use, helpful with its hints and takes a lot of stress out of filing yearly tax returns. Great value for your money.
Date published: 2023-04-06
Rated 5 out of 5 by
macdaddy12345 from
review
works good for me this year. nothing else to say.....
Date published: 2023-04-06
Rated 3 out of 5 by
Kevin522 from
Turbo tax is OK
The problem with Turbo tax is it keeps repeating the same screens I already answered. Anytime you want to review 1 screen it takes you back thru all of the screens and makes you answere the questions again. I spent at least 25% of my time re-answering the same questions. Turbo seems to get into a loop and keeps repeating the same screens even when I'm not going back to look at something. Pain
All TurboTax® Offerings Reviews - Page 4155
Date published: 2023-04-06