TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Yes Quick and easy stop asking me so many questions I'm trying to move on life is too short thank you for all your help have a great day
Date published: 2023-04-09
Rated 1 out of 5 by from Buggy, confusing, regulatory capture Pinwheels of death on the mac happen regularly, as well as crashes. Part-year income for New York State is very confusing and bugged when allocating RSUs in IT-203-F, as Turbotax incorrectly allocates all that income as capital gains. You have to add a bizarre negative amount in one of the worksheets to avoid triple-counting income. Entering information in IT-203-F is completely insane, you have to find a hidden scroll bar that magically creates new instances of the form. You have to do this possibly dozens of times, depending on the amount of RSU allocations you have to enter. Overall it would have been significantly easier to just manually do the taxes, but turbotax has lobbied the state of New York to require e-file through private companies. Absolutely horrible product and company.
Date published: 2023-04-09
Rated 1 out of 5 by from Very disappointing The initial tax return estimator said my return would be $2500. I claim the standard deduction with no dependents and no special circumstances, and my refund is $1700. Don't offer the tax return estimator if it's so wildly inaccurate. I will never use TurboTax again.
Date published: 2023-04-09
Rated 3 out of 5 by from Problems downloading and printing return So a few things here: The Q & A process isn't too bad, but could still be improved by a bit of pre-discussion about the actual questions so they are clearer from the start. It would also be nice if all expenses are revealed up front for e-filers, in particular that it is an additional $39 fee. The "review documents" section of the finalized return seems to fail and only displays a popup window that never populates the return documents. The tools section provides a link to the finished return, but when downloaded it is in an unreadable file extension and cannot be opened with a pdf viewer. Not being able to download and print out the final return is simply not acceptable. Customer service was quick to respond, but had no real ability to assist outside of the typical "clear your browser cache" which did not resolve the issues. Further, the rep was unable to maintain a phone connection and dropped the call, and did not call back, even though he had my number. These are all frustrating issues that should not occur since the online experience is quite expensive. I will re-think using this service in the coming years.
Date published: 2023-04-09
Rated 5 out of 5 by from Very effecient User friendly with several recommendations that guided me to get the best possible tax outcomes.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy Really easy to use and was a fast way to get my taxes done right.
Date published: 2023-04-09
Rated 5 out of 5 by from Using TurboTax It was pretty easy and quick. I would recommend this product.
Date published: 2023-04-09
Rated 5 out of 5 by from Couldn't have done it without TurboTax Geraldine was my angel! She was able to help me get the most out of my returns!
Date published: 2023-04-09
Rated 5 out of 5 by from AMSC USN RET 1993 VFA 147 Maintenance Flight Deck. great system for all. This can be completed by most personal.
Date published: 2023-04-09
Rated 4 out of 5 by from Great Software, but needs way to enlarge the font Been using turbotax for several years, and have always been satisfied with it. The biggest gripe is that there needs to be a way to enlarge the font so it's easier to read, especially when completing the missing items in the forms.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4133
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Yes Quick and easy stop asking me so many questions I'm trying to move on life is too short thank you for all your help have a great day
Date published: 2023-04-09
Rated 1 out of 5 by from Buggy, confusing, regulatory capture Pinwheels of death on the mac happen regularly, as well as crashes. Part-year income for New York State is very confusing and bugged when allocating RSUs in IT-203-F, as Turbotax incorrectly allocates all that income as capital gains. You have to add a bizarre negative amount in one of the worksheets to avoid triple-counting income. Entering information in IT-203-F is completely insane, you have to find a hidden scroll bar that magically creates new instances of the form. You have to do this possibly dozens of times, depending on the amount of RSU allocations you have to enter. Overall it would have been significantly easier to just manually do the taxes, but turbotax has lobbied the state of New York to require e-file through private companies. Absolutely horrible product and company.
Date published: 2023-04-09
Rated 1 out of 5 by from Very disappointing The initial tax return estimator said my return would be $2500. I claim the standard deduction with no dependents and no special circumstances, and my refund is $1700. Don't offer the tax return estimator if it's so wildly inaccurate. I will never use TurboTax again.
Date published: 2023-04-09
Rated 3 out of 5 by from Problems downloading and printing return So a few things here: The Q & A process isn't too bad, but could still be improved by a bit of pre-discussion about the actual questions so they are clearer from the start. It would also be nice if all expenses are revealed up front for e-filers, in particular that it is an additional $39 fee. The "review documents" section of the finalized return seems to fail and only displays a popup window that never populates the return documents. The tools section provides a link to the finished return, but when downloaded it is in an unreadable file extension and cannot be opened with a pdf viewer. Not being able to download and print out the final return is simply not acceptable. Customer service was quick to respond, but had no real ability to assist outside of the typical "clear your browser cache" which did not resolve the issues. Further, the rep was unable to maintain a phone connection and dropped the call, and did not call back, even though he had my number. These are all frustrating issues that should not occur since the online experience is quite expensive. I will re-think using this service in the coming years.
Date published: 2023-04-09
Rated 5 out of 5 by from Very effecient User friendly with several recommendations that guided me to get the best possible tax outcomes.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy Really easy to use and was a fast way to get my taxes done right.
Date published: 2023-04-09
Rated 5 out of 5 by from Using TurboTax It was pretty easy and quick. I would recommend this product.
Date published: 2023-04-09
Rated 5 out of 5 by from Couldn't have done it without TurboTax Geraldine was my angel! She was able to help me get the most out of my returns!
Date published: 2023-04-09
Rated 5 out of 5 by from AMSC USN RET 1993 VFA 147 Maintenance Flight Deck. great system for all. This can be completed by most personal.
Date published: 2023-04-09
Rated 4 out of 5 by from Great Software, but needs way to enlarge the font Been using turbotax for several years, and have always been satisfied with it. The biggest gripe is that there needs to be a way to enlarge the font so it's easier to read, especially when completing the missing items in the forms.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4133