TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

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Rated 5 out of 5 by from User friendly Have been using for over 10 years, I just wish state e-file was cheaper.
Date published: 2023-04-06
Rated 5 out of 5 by from Ease of function and navigation The added photo capture of documents made it easy to upload and complete sections on required tax documents. Step-by-step instructions with questions and tips to complete each section with immediate results and status updates.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is superb! I enjoy and trust Turbo Tax. Their tools make filing taxes a much simpler process.
Date published: 2023-04-06
Rated 3 out of 5 by from Good I don't believe I was prompted to skip the Florida State Tax. So I ended up paying the $60.
Date published: 2023-04-06
Rated 5 out of 5 by from Great Product I've been using Turbo Tax for years, it makes filing taxes so easy!!
Date published: 2023-04-06
Rated 3 out of 5 by from Easy improvements would make it 5 star I use TurboTax every year so they have my prior year records but there are still so many questions that say "did you have XXX form last year, what did you put in this form last year, please provide the amount you entered last year, etc..." It would be so easy to program TurboTax to pull that information and populate the form instead constantly asking us to go look it up. There are many instances where it populates with prior year information, so I know it can be done. It would be nice if you would either provide the name of the form, or the purpose of the form when your program asks if we need that form. I always have to search of google to answer the question, this is an easy fix. Once again this isn't consistent, sometimes it provides a name and description and other times it just lists a form number. I do appreciate when it when it reflects "last year you input $$$$$, or last year this was blank". I wish it would say that on every form/page that we use year to year. I also appreciate the "this is not common" statements, it's a clue to not spend a ton of time looking that particular category up. Each year, I have the darndest time trying to locate the business expense section. It's strange to find it under "income" then "edit" income. Expenses are deductions and I intuitively keep looking for it under deductions! Each year, I end up doing a search for it. Maybe have a sentence that says, if you have office expenses, please go to the 'income' area to input.
Date published: 2023-04-06
Rated 5 out of 5 by from Awesome! Easy! Turbo tax made doing my self employed taxes easy! Highly recommended.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax Software for 2022 The 2022 software product worked for me as it has for the past several years. However, I was thrown a curve ball when I found in the fine print that this year's product was no longer compatible with my Mac's OS. That led to several help sessions and ultimately back to the Sam's Club to exchange for another DVD. It was a bit messy to get the download on my computer, but once there, it worked well.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo Tax Is Excellent Have used Turbo Tax very successfully for decades. Especially appreciate carry forward feature from information on prior returns. Some of the questions on a state return we file regarding state specific income are a bit ambiguous but we have never had a significant problem. Great software program.
Date published: 2023-04-06
Rated 1 out of 5 by from Less user-friendly every year Very user unfriendly. It's very difficult to navigate around the return. Can't just look at the individual Forms on screen. Was warned, before printing, that the IRS can't read some aspects of the Returns. And now I can't seem to even print out my Return.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4128
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from User friendly Have been using for over 10 years, I just wish state e-file was cheaper.
Date published: 2023-04-06
Rated 5 out of 5 by from Ease of function and navigation The added photo capture of documents made it easy to upload and complete sections on required tax documents. Step-by-step instructions with questions and tips to complete each section with immediate results and status updates.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is superb! I enjoy and trust Turbo Tax. Their tools make filing taxes a much simpler process.
Date published: 2023-04-06
Rated 3 out of 5 by from Good I don't believe I was prompted to skip the Florida State Tax. So I ended up paying the $60.
Date published: 2023-04-06
Rated 5 out of 5 by from Great Product I've been using Turbo Tax for years, it makes filing taxes so easy!!
Date published: 2023-04-06
Rated 3 out of 5 by from Easy improvements would make it 5 star I use TurboTax every year so they have my prior year records but there are still so many questions that say "did you have XXX form last year, what did you put in this form last year, please provide the amount you entered last year, etc..." It would be so easy to program TurboTax to pull that information and populate the form instead constantly asking us to go look it up. There are many instances where it populates with prior year information, so I know it can be done. It would be nice if you would either provide the name of the form, or the purpose of the form when your program asks if we need that form. I always have to search of google to answer the question, this is an easy fix. Once again this isn't consistent, sometimes it provides a name and description and other times it just lists a form number. I do appreciate when it when it reflects "last year you input $$$$$, or last year this was blank". I wish it would say that on every form/page that we use year to year. I also appreciate the "this is not common" statements, it's a clue to not spend a ton of time looking that particular category up. Each year, I have the darndest time trying to locate the business expense section. It's strange to find it under "income" then "edit" income. Expenses are deductions and I intuitively keep looking for it under deductions! Each year, I end up doing a search for it. Maybe have a sentence that says, if you have office expenses, please go to the 'income' area to input.
Date published: 2023-04-06
Rated 5 out of 5 by from Awesome! Easy! Turbo tax made doing my self employed taxes easy! Highly recommended.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax Software for 2022 The 2022 software product worked for me as it has for the past several years. However, I was thrown a curve ball when I found in the fine print that this year's product was no longer compatible with my Mac's OS. That led to several help sessions and ultimately back to the Sam's Club to exchange for another DVD. It was a bit messy to get the download on my computer, but once there, it worked well.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo Tax Is Excellent Have used Turbo Tax very successfully for decades. Especially appreciate carry forward feature from information on prior returns. Some of the questions on a state return we file regarding state specific income are a bit ambiguous but we have never had a significant problem. Great software program.
Date published: 2023-04-06
Rated 1 out of 5 by from Less user-friendly every year Very user unfriendly. It's very difficult to navigate around the return. Can't just look at the individual Forms on screen. Was warned, before printing, that the IRS can't read some aspects of the Returns. And now I can't seem to even print out my Return.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4128