TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from IRS to the Rescue You charged me for every little thing you possibly could. I hope the IRS free filing tool runs TurboTax into the ground.
Date published: 2023-04-06
Rated 1 out of 5 by from overpriced and overrated when documents have blank boxes, the company will not allow me to leave blank. i pay $120 to get told I owe more money.
Date published: 2023-04-06
Rated 5 out of 5 by from Simple and fast! Very user friendly, will continue to use in the future!
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax!!! Turbo tax as usual delivered with a bow like a boss!
Date published: 2023-04-06
Rated 4 out of 5 by from Every year, it's ALMOST great My annual experience is always the same. It goes mostly smooth, but I always have trouble finding something I used the previous year. It's there, but it's not intuitive like much of the rest of the experience is. Nothing specific to note, but it's always something. The most maddening, frustrating part is how utterly useless the help window is. I don't think, in the 12+ years I've been using Turbo Tax online, that I have EVER gotten an answer I needed there. You know where I get my answers? From a Google search which invariably takes me to the Turbo Tax community where the users have figured out what things that are poorly explained mean and in particular, what the glitches are and how get over on them. It makes no sense, but it is solid fact of my experience.
Date published: 2023-04-06
Rated 5 out of 5 by from Super Easy for a first timer This was my first time filing my own taxes, and I was hesitant because of my side business and write offs but it was super easy and everything that I didn't understand I was easily able to understand and grasp for the future times of doing my taxes
Date published: 2023-04-06
Rated 4 out of 5 by from Easy to use but price has gone up I use this site yearly and find it very easy to use, the only thing is prices continue to go up , it cost me nearly $200 to file without any fancy upgrades
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax is amazing! The expert was great and did helped a lot this year
Date published: 2023-04-06
Rated 3 out of 5 by from Turbo Tax as a first time user Employed as an accountant at a CPA Firm for 58 years and used software there that in some aspect more user friendly; however, this works well for doing my return
Date published: 2023-04-06
Rated 4 out of 5 by from Used TurboTax for seven years. Quick and relatively painless. Some redundant questions that could be eliminated.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4100
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from IRS to the Rescue You charged me for every little thing you possibly could. I hope the IRS free filing tool runs TurboTax into the ground.
Date published: 2023-04-06
Rated 1 out of 5 by from overpriced and overrated when documents have blank boxes, the company will not allow me to leave blank. i pay $120 to get told I owe more money.
Date published: 2023-04-06
Rated 5 out of 5 by from Simple and fast! Very user friendly, will continue to use in the future!
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax!!! Turbo tax as usual delivered with a bow like a boss!
Date published: 2023-04-06
Rated 4 out of 5 by from Every year, it's ALMOST great My annual experience is always the same. It goes mostly smooth, but I always have trouble finding something I used the previous year. It's there, but it's not intuitive like much of the rest of the experience is. Nothing specific to note, but it's always something. The most maddening, frustrating part is how utterly useless the help window is. I don't think, in the 12+ years I've been using Turbo Tax online, that I have EVER gotten an answer I needed there. You know where I get my answers? From a Google search which invariably takes me to the Turbo Tax community where the users have figured out what things that are poorly explained mean and in particular, what the glitches are and how get over on them. It makes no sense, but it is solid fact of my experience.
Date published: 2023-04-06
Rated 5 out of 5 by from Super Easy for a first timer This was my first time filing my own taxes, and I was hesitant because of my side business and write offs but it was super easy and everything that I didn't understand I was easily able to understand and grasp for the future times of doing my taxes
Date published: 2023-04-06
Rated 4 out of 5 by from Easy to use but price has gone up I use this site yearly and find it very easy to use, the only thing is prices continue to go up , it cost me nearly $200 to file without any fancy upgrades
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax is amazing! The expert was great and did helped a lot this year
Date published: 2023-04-06
Rated 3 out of 5 by from Turbo Tax as a first time user Employed as an accountant at a CPA Firm for 58 years and used software there that in some aspect more user friendly; however, this works well for doing my return
Date published: 2023-04-06
Rated 4 out of 5 by from Used TurboTax for seven years. Quick and relatively painless. Some redundant questions that could be eliminated.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4100