TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Too many errors, too many updates Turbo tax crashed on my pc and frequently required updates; let the software be MY software, stop calling home, let me use it the way I want to use it, if there's a problem give me the responsibility and rights to fix it myself.
Date published: 2023-04-07
Rated 3 out of 5 by from Turbotax some of the error message does not make sense, it does not offer guidance to fix the error.
Date published: 2023-04-07
Rated 4 out of 5 by from Thanks for your help! Some things were a little hard to understand this year, But I blame that on the Federal Administration not Turbo Tax.
Date published: 2023-04-07
Rated 2 out of 5 by from Annoying glitch We switched to Premier this year since we no longer had business income to report. Still, the program latched onto a vehicle that was used in the former business. During checks, I was constantly reminded of several items on a vehicle worksheet that needed attention. I thought I had everything killed off except for one question about vehicle miles driven - inexplicably, this refused to accept an entry of zero miles, despite numerous attempts to over-ride it. Eventually, I entered 1 mile in an attempt to silence this function. Later in the process, I was shocked to see that a Schedule C had been filled out, leading to a reported loss of $1. This also prompted Turbo Tax to warn of moderate audit risk, largely due to having a schedule C and a reported loss. I then went back and edited several business income and expense entry pages, including manually entering zero miles in a vehicle worksheet. I believe I got the Schedule C killed off, and pre-filing checks went OK. Finally, when I hit the last button to E-file my taxes, the vehicle worksheet issue again reared its ugly head. In desperation, I finally entered 1 mile on the worksheet pop-up, which allowed the E-file to proceed. This was extremely annoying and frustrating, and I hope whatever resulted doesn't trigger an IRS audit.
Date published: 2023-04-07
Rated 5 out of 5 by from used for years, awesome AWESOME EXPERIENCE easy to use, quick, nothing better
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax rocks I was able to complete my tax return with relative ease. I did need to contact an expert and Aleo was awesome. He was well informed, very respectful and answered my questions quickly.
Date published: 2023-04-07
Rated 5 out of 5 by from Great Service! This is my first time of filing a tax return in the US and I must confess that it was an awesome experience with turbo. Had to engage one of the customer service representative at a point and she was so helpful.
Date published: 2023-04-07
Rated 5 out of 5 by from Easier and Less Expensive Than My CPA for Less Wor Less expensive, easier to use, and more communicative than my CPA. I will definitely use again!
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is Awesome I have not had issues with my tax. TurboTax is a good company
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax does make it easy I found the process seamless. The help sections made sense.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4058
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too many errors, too many updates Turbo tax crashed on my pc and frequently required updates; let the software be MY software, stop calling home, let me use it the way I want to use it, if there's a problem give me the responsibility and rights to fix it myself.
Date published: 2023-04-07
Rated 3 out of 5 by from Turbotax some of the error message does not make sense, it does not offer guidance to fix the error.
Date published: 2023-04-07
Rated 4 out of 5 by from Thanks for your help! Some things were a little hard to understand this year, But I blame that on the Federal Administration not Turbo Tax.
Date published: 2023-04-07
Rated 2 out of 5 by from Annoying glitch We switched to Premier this year since we no longer had business income to report. Still, the program latched onto a vehicle that was used in the former business. During checks, I was constantly reminded of several items on a vehicle worksheet that needed attention. I thought I had everything killed off except for one question about vehicle miles driven - inexplicably, this refused to accept an entry of zero miles, despite numerous attempts to over-ride it. Eventually, I entered 1 mile in an attempt to silence this function. Later in the process, I was shocked to see that a Schedule C had been filled out, leading to a reported loss of $1. This also prompted Turbo Tax to warn of moderate audit risk, largely due to having a schedule C and a reported loss. I then went back and edited several business income and expense entry pages, including manually entering zero miles in a vehicle worksheet. I believe I got the Schedule C killed off, and pre-filing checks went OK. Finally, when I hit the last button to E-file my taxes, the vehicle worksheet issue again reared its ugly head. In desperation, I finally entered 1 mile on the worksheet pop-up, which allowed the E-file to proceed. This was extremely annoying and frustrating, and I hope whatever resulted doesn't trigger an IRS audit.
Date published: 2023-04-07
Rated 5 out of 5 by from used for years, awesome AWESOME EXPERIENCE easy to use, quick, nothing better
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax rocks I was able to complete my tax return with relative ease. I did need to contact an expert and Aleo was awesome. He was well informed, very respectful and answered my questions quickly.
Date published: 2023-04-07
Rated 5 out of 5 by from Great Service! This is my first time of filing a tax return in the US and I must confess that it was an awesome experience with turbo. Had to engage one of the customer service representative at a point and she was so helpful.
Date published: 2023-04-07
Rated 5 out of 5 by from Easier and Less Expensive Than My CPA for Less Wor Less expensive, easier to use, and more communicative than my CPA. I will definitely use again!
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is Awesome I have not had issues with my tax. TurboTax is a good company
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax does make it easy I found the process seamless. The help sections made sense.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4058