TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from great experiance So easy to do on here. thank you. awesome service by far
Date published: 2023-04-07
Rated 4 out of 5 by from Good but needs improvement Used turbotax for many years. Areas that need improvement: clearer questions on confusing issues. For example, the question on HDHP and if your spouse was covered is confusing. My spouse was covered under my plan, but if I answer Yes, that's the wrong answer. The correct answer for me was no because my wife was not separately covered under her own plan. This should be made clearer, as this is a very common situation. And it is a very frequently asked issue online, yet each year, this question remains worded the same. If you see common questions, clarify these issues in future versions!! It is also very frustrating how high the charge to do your return completely online (store in the cloud and file online). Every year, it remains significantly cheaper to use the CD or downloaded version. I would much rather keep everything online in my turbotax account and it should not be more expensive to choose this option. This option should be also offered at the same discounted rates the software is offered on Amazon. Last, if errors are found in the return, the return should take you back through the part of the wizard necessary to correct the error rather than just pointing you to the spot on some random tax form with an error, with no indication of what caused the error or how to fix. We are using your software because we don't want to have to figure out the forms. The software should figure out what is causing the error and guide you through correcting it in a wizard format.
Date published: 2023-04-07
Rated 5 out of 5 by from Love Turbo Tax Easy to navigate. Very educational. Enjoyed the process.
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to use Turbo Tax walked me right through the process, making it easy and time saving
Date published: 2023-04-07
Rated 1 out of 5 by from Worse each year Turbo Tax lobbies to make taxes harder and not-free. For all that, they could do things to make it quick and easy. Nah, upsell other businesses, repeatedly try to get you to allow them to sell your info. But, it does look like a super fun cartoon! Have fun at the races!!
Date published: 2023-04-07
Rated 5 out of 5 by from Best in Class TurboTax is powerful and accurate. Navigating the program is a little tricky at first.
Date published: 2023-04-07
Rated 1 out of 5 by from Terrible Experience Asks multiple time to verify the same information. Like, I already verified it guys. Drives me crazy. More likely to make mistakes because it seems like i have to enter everything again. It didn't auto fill anything for state taxes. Why am I paying for state??
Date published: 2023-04-07
Rated 5 out of 5 by from Quick and easy Very easy to use and understand. Easy downloads and good customer support.
Date published: 2023-04-07
Rated 5 out of 5 by from Always a great experience I file with Turbo Tax every year and it's always a good experience.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is great! Easy to use. Effectively and easily guides you through the steps necessary to quickly, accurately and efficiently file the Federal Income Tax Return.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4016
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great experiance So easy to do on here. thank you. awesome service by far
Date published: 2023-04-07
Rated 4 out of 5 by from Good but needs improvement Used turbotax for many years. Areas that need improvement: clearer questions on confusing issues. For example, the question on HDHP and if your spouse was covered is confusing. My spouse was covered under my plan, but if I answer Yes, that's the wrong answer. The correct answer for me was no because my wife was not separately covered under her own plan. This should be made clearer, as this is a very common situation. And it is a very frequently asked issue online, yet each year, this question remains worded the same. If you see common questions, clarify these issues in future versions!! It is also very frustrating how high the charge to do your return completely online (store in the cloud and file online). Every year, it remains significantly cheaper to use the CD or downloaded version. I would much rather keep everything online in my turbotax account and it should not be more expensive to choose this option. This option should be also offered at the same discounted rates the software is offered on Amazon. Last, if errors are found in the return, the return should take you back through the part of the wizard necessary to correct the error rather than just pointing you to the spot on some random tax form with an error, with no indication of what caused the error or how to fix. We are using your software because we don't want to have to figure out the forms. The software should figure out what is causing the error and guide you through correcting it in a wizard format.
Date published: 2023-04-07
Rated 5 out of 5 by from Love Turbo Tax Easy to navigate. Very educational. Enjoyed the process.
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to use Turbo Tax walked me right through the process, making it easy and time saving
Date published: 2023-04-07
Rated 1 out of 5 by from Worse each year Turbo Tax lobbies to make taxes harder and not-free. For all that, they could do things to make it quick and easy. Nah, upsell other businesses, repeatedly try to get you to allow them to sell your info. But, it does look like a super fun cartoon! Have fun at the races!!
Date published: 2023-04-07
Rated 5 out of 5 by from Best in Class TurboTax is powerful and accurate. Navigating the program is a little tricky at first.
Date published: 2023-04-07
Rated 1 out of 5 by from Terrible Experience Asks multiple time to verify the same information. Like, I already verified it guys. Drives me crazy. More likely to make mistakes because it seems like i have to enter everything again. It didn't auto fill anything for state taxes. Why am I paying for state??
Date published: 2023-04-07
Rated 5 out of 5 by from Quick and easy Very easy to use and understand. Easy downloads and good customer support.
Date published: 2023-04-07
Rated 5 out of 5 by from Always a great experience I file with Turbo Tax every year and it's always a good experience.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is great! Easy to use. Effectively and easily guides you through the steps necessary to quickly, accurately and efficiently file the Federal Income Tax Return.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4016