TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
tomallison from
TurboTax is excellent
I have used TurboTax for over 20 years. Love the step by step instructions and I like being able to import all my data to save time.
Date published: 2023-04-07
Rated 5 out of 5 by
null from
Mt taxes are finally done!
it took several attempts but after deleting a page I was able to file
Date published: 2023-04-07
Rated 5 out of 5 by
AnnaWR21 from
We couldn't have done it without TurboTax!
Ms. Melissa was awesome and she answered all of our questions. This was our first time filing taxes and we were a bit nervous. After today, we will continue to use TurboTax.
Date published: 2023-04-07
Rated 5 out of 5 by
KYE03 from
great experiance
So easy to do on here. thank you. awesome service by far
Date published: 2023-04-07
Rated 4 out of 5 by
OverTaxed2345 from
Good but needs improvement
Used turbotax for many years. Areas that need improvement: clearer questions on confusing issues. For example, the question on HDHP and if your spouse was covered is confusing. My spouse was covered under my plan, but if I answer Yes, that's the wrong answer. The correct answer for me was no because my wife was not separately covered under her own plan. This should be made clearer, as this is a very common situation. And it is a very frequently asked issue online, yet each year, this question remains worded the same. If you see common questions, clarify these issues in future versions!! It is also very frustrating how high the charge to do your return completely online (store in the cloud and file online). Every year, it remains significantly cheaper to use the CD or downloaded version. I would much rather keep everything online in my turbotax account and it should not be more expensive to choose this option. This option should be also offered at the same discounted rates the software is offered on Amazon. Last, if errors are found in the return, the return should take you back through the part of the wizard necessary to correct the error rather than just pointing you to the spot on some random tax form with an error, with no indication of what caused the error or how to fix. We are using your software because we don't want to have to figure out the forms. The software should figure out what is causing the error and guide you through correcting it in a wizard format.
Date published: 2023-04-07
Rated 5 out of 5 by
null from
Love Turbo Tax
Easy to navigate. Very educational. Enjoyed the process.
Date published: 2023-04-07
Rated 5 out of 5 by
CKARR from
Easy to use
Turbo Tax walked me right through the process, making it easy and time saving
Date published: 2023-04-07
Rated 1 out of 5 by
Nickname144511122j7 from
Worse each year
Turbo Tax lobbies to make taxes harder and not-free. For all that, they could do things to make it quick and easy. Nah, upsell other businesses, repeatedly try to get you to allow them to sell your info. But, it does look like a super fun cartoon! Have fun at the races!!
Date published: 2023-04-07
Rated 5 out of 5 by
Robster55 from
Best in Class
TurboTax is powerful and accurate. Navigating the program is a little tricky at first.
Date published: 2023-04-07
Rated 1 out of 5 by
turbotaxhater1234573 from
Terrible Experience
Asks multiple time to verify the same information. Like, I already verified it guys. Drives me crazy. More likely to make mistakes because it seems like i have to enter everything again. It didn't auto fill anything for state taxes. Why am I paying for state??
All TurboTax® Offerings Reviews - Page 3999
Date published: 2023-04-07
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
tomallison from
TurboTax is excellent
I have used TurboTax for over 20 years. Love the step by step instructions and I like being able to import all my data to save time.
Date published: 2023-04-07
Rated 5 out of 5 by
null from
Mt taxes are finally done!
it took several attempts but after deleting a page I was able to file
Date published: 2023-04-07
Rated 5 out of 5 by
AnnaWR21 from
We couldn't have done it without TurboTax!
Ms. Melissa was awesome and she answered all of our questions. This was our first time filing taxes and we were a bit nervous. After today, we will continue to use TurboTax.
Date published: 2023-04-07
Rated 5 out of 5 by
KYE03 from
great experiance
So easy to do on here. thank you. awesome service by far
Date published: 2023-04-07
Rated 4 out of 5 by
OverTaxed2345 from
Good but needs improvement
Used turbotax for many years. Areas that need improvement: clearer questions on confusing issues. For example, the question on HDHP and if your spouse was covered is confusing. My spouse was covered under my plan, but if I answer Yes, that's the wrong answer. The correct answer for me was no because my wife was not separately covered under her own plan. This should be made clearer, as this is a very common situation. And it is a very frequently asked issue online, yet each year, this question remains worded the same. If you see common questions, clarify these issues in future versions!! It is also very frustrating how high the charge to do your return completely online (store in the cloud and file online). Every year, it remains significantly cheaper to use the CD or downloaded version. I would much rather keep everything online in my turbotax account and it should not be more expensive to choose this option. This option should be also offered at the same discounted rates the software is offered on Amazon. Last, if errors are found in the return, the return should take you back through the part of the wizard necessary to correct the error rather than just pointing you to the spot on some random tax form with an error, with no indication of what caused the error or how to fix. We are using your software because we don't want to have to figure out the forms. The software should figure out what is causing the error and guide you through correcting it in a wizard format.
Date published: 2023-04-07
Rated 5 out of 5 by
null from
Love Turbo Tax
Easy to navigate. Very educational. Enjoyed the process.
Date published: 2023-04-07
Rated 5 out of 5 by
CKARR from
Easy to use
Turbo Tax walked me right through the process, making it easy and time saving
Date published: 2023-04-07
Rated 1 out of 5 by
Nickname144511122j7 from
Worse each year
Turbo Tax lobbies to make taxes harder and not-free. For all that, they could do things to make it quick and easy. Nah, upsell other businesses, repeatedly try to get you to allow them to sell your info. But, it does look like a super fun cartoon! Have fun at the races!!
Date published: 2023-04-07
Rated 5 out of 5 by
Robster55 from
Best in Class
TurboTax is powerful and accurate. Navigating the program is a little tricky at first.
Date published: 2023-04-07
Rated 1 out of 5 by
turbotaxhater1234573 from
Terrible Experience
Asks multiple time to verify the same information. Like, I already verified it guys. Drives me crazy. More likely to make mistakes because it seems like i have to enter everything again. It didn't auto fill anything for state taxes. Why am I paying for state??
All TurboTax® Offerings Reviews - Page 3999
Date published: 2023-04-07