TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from overall is good when I run turbotax 2022, it need I type all the information, it did not find from my computer to look the prior year record which in the same computer. so It is not easy to compare with last year tax numbers.
Date published: 2023-04-10
Rated 1 out of 5 by from PREMIER TURBO TAX 22 Paid for electronic state payment, then unable to send electronically 2 years in a row!
Date published: 2023-04-10
Rated 5 out of 5 by from I have used Turbo Tax for many years I enjoy using Turbo Tax because it is so easy to use.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick, Easy, and Painless I was recommended by a work colleague but didn't know what to expect and figured it would be a real hassle. Turns out it was very easy to navigate and I was surprised by all of the ways to submit my information and verify my ID.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is the Best!!! I love using TurboTax because it is so convenient. Very easy to understand and it guides you the entire time. Every help section is very easy to understand and answers all my questions. I will always use TurboTax if I am able to.
Date published: 2023-04-10
Rated 5 out of 5 by from GREAT TAX PROGRAM VERY EASY TO COMPLETE MY TAX RETURNS & FILING ELECTRONIC WAS EASY
Date published: 2023-04-10
Rated 3 out of 5 by from Difficulty with Schedule H Form Turbo Tax was fairly easy to use, other than the difficulty when it came to our Schedule H form. I researched, and this seemed to be a common issue. Nowhere to place our line 26 from our Schedule H forms and TT seemed to have the algorithm wrong initially for calculation. So it initially kicked our taxes back to us, stating we had to wait until after 4/7 for the software update to file. But even after the update, it was still reading as an error. I spoke with 2 separate reps over chat and finally was able to resolve the issue, but it was a few hours of chatting with them. The first person I was connected to was a product salesperson and after an hour of chatting, told me she didn't know the details of the taxes, but only knew about products. Im not sure why I was connected to her in the first place. Eventually, I was connected to someone who was great, and able to really help me. Other than this time consuming issue, it was fairly straightforward and easy to efile.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is great ! Turbo Tax helps me to complete income taxes quickly and accurately. I use Turbo Tax more than ten years.
Date published: 2023-04-10
Rated 2 out of 5 by from Product good, but it is always trying to trick you The product is good, but it is always trying to trick you into spending more money on them. Either by promoting an upgrade that you don't need, or by hiding costs of paying with the returned money or as many ways as possible. It is a very sneaky product and I would definitely not use it if I had another alternative. I hate when people just try to trick you into spending for something you don't need.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbotax didn't import 1099-B causing problems Turbotax 2021 has issues with importing your tax forms. It did not import my 1099-B from accounts where it imported other forms. This ended up causing me to receive a CP2000 from the IRS with a huge penalty because the cost basis from the 1099-B was not included. Additionally for the entries it did import, it put the cost basis as my gross proceed resulting in additional penalties. You shouldn't have to do this, but double check the entries imported from TurboTax to avoid these problems in the future
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3948
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from overall is good when I run turbotax 2022, it need I type all the information, it did not find from my computer to look the prior year record which in the same computer. so It is not easy to compare with last year tax numbers.
Date published: 2023-04-10
Rated 1 out of 5 by from PREMIER TURBO TAX 22 Paid for electronic state payment, then unable to send electronically 2 years in a row!
Date published: 2023-04-10
Rated 5 out of 5 by from I have used Turbo Tax for many years I enjoy using Turbo Tax because it is so easy to use.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick, Easy, and Painless I was recommended by a work colleague but didn't know what to expect and figured it would be a real hassle. Turns out it was very easy to navigate and I was surprised by all of the ways to submit my information and verify my ID.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is the Best!!! I love using TurboTax because it is so convenient. Very easy to understand and it guides you the entire time. Every help section is very easy to understand and answers all my questions. I will always use TurboTax if I am able to.
Date published: 2023-04-10
Rated 5 out of 5 by from GREAT TAX PROGRAM VERY EASY TO COMPLETE MY TAX RETURNS & FILING ELECTRONIC WAS EASY
Date published: 2023-04-10
Rated 3 out of 5 by from Difficulty with Schedule H Form Turbo Tax was fairly easy to use, other than the difficulty when it came to our Schedule H form. I researched, and this seemed to be a common issue. Nowhere to place our line 26 from our Schedule H forms and TT seemed to have the algorithm wrong initially for calculation. So it initially kicked our taxes back to us, stating we had to wait until after 4/7 for the software update to file. But even after the update, it was still reading as an error. I spoke with 2 separate reps over chat and finally was able to resolve the issue, but it was a few hours of chatting with them. The first person I was connected to was a product salesperson and after an hour of chatting, told me she didn't know the details of the taxes, but only knew about products. Im not sure why I was connected to her in the first place. Eventually, I was connected to someone who was great, and able to really help me. Other than this time consuming issue, it was fairly straightforward and easy to efile.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is great ! Turbo Tax helps me to complete income taxes quickly and accurately. I use Turbo Tax more than ten years.
Date published: 2023-04-10
Rated 2 out of 5 by from Product good, but it is always trying to trick you The product is good, but it is always trying to trick you into spending more money on them. Either by promoting an upgrade that you don't need, or by hiding costs of paying with the returned money or as many ways as possible. It is a very sneaky product and I would definitely not use it if I had another alternative. I hate when people just try to trick you into spending for something you don't need.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbotax didn't import 1099-B causing problems Turbotax 2021 has issues with importing your tax forms. It did not import my 1099-B from accounts where it imported other forms. This ended up causing me to receive a CP2000 from the IRS with a huge penalty because the cost basis from the 1099-B was not included. Additionally for the entries it did import, it put the cost basis as my gross proceed resulting in additional penalties. You shouldn't have to do this, but double check the entries imported from TurboTax to avoid these problems in the future
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3948