TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
karkar22 from
turbo tax ROCKS
such a great experience!!!! so easy, walks you through the whole thing!!!!
Date published: 2023-04-08
Rated 5 out of 5 by
Bdub069 from
great help!!
usually i just file no problem, this year i had a few changes that made it difficult. Luckily TurboTax saw the issue and reached out, after ten or so minutes online with a representative and i felt much more confident about my return
Date published: 2023-04-08
Rated 2 out of 5 by
Devora1 from
TurboTax not as good as it use to be!
This has been the worst version of Turbotax that I have used in over 10 years. Last year was the start of problems and questions not being asked as in previous year taxes. I had the program during saving the file state that the program was "Not Responding" and went on for some time with this message. Had to stop the program to fix the error message. With 1099 income many of the basic questions were not being asked and had to go to the individual forms to fill out the information. This took much longer to complete my taxes then expected. I maybe looking for a different tax program for next years taxes. As I mentioned that I have been using Turbotax for over 10 years and this is the first year with so many difficulties to fill in information. This was using a CD.
Date published: 2023-04-08
Rated 2 out of 5 by
MargotFC from
Why are you so expensive?
Look, it's free to file federal taxes, right? TurboTax used to be worth the convenience -- you could e-file, pay, and retain records all in one spot. Now? Now it's $130 to do what I used to do for, like, $40. I'm feeling the wrath of inflation in every part of my life, but somehow this constant creeping increase in cost is brutal. TurboTax is convenient, but it's not $130 worth of convenience. I'm grumpy, TurboTax. You're charging too much.
Date published: 2023-04-08
Rated 4 out of 5 by
Oakanoke from
A good product that could be better.
I like being able to get a new CD each year but having the program grab all of my previous year's data without having to manually type it in; however, two issues: when I pressed "file" the returns electronically I got a message that it couldn't send due to a validation problem - I needed to update some changes. I thought the program was doing that constantly. Then i couldn't find how to get the updates - should have a link to updates right on the fail message. Also, I find it a bit cheesy that the cost for e-filing a state return isn't included in the basic price for the software.
Date published: 2023-04-08
Rated 5 out of 5 by
Russel35 from
convinient
Make easy for me. Save my time and give informations on time.
Date published: 2023-04-08
Rated 5 out of 5 by
ja morr from
Turbotax is easy and trusted
Very easy and thorough It asked question I had not thought of
Date published: 2023-04-08
Rated 1 out of 5 by
Jim my name is too short from
smash my computer
biggest complaint is to file my state tax I was forced to fill out a local tax form, if i left it blank I could print and file state but not e file. filling out a local tax form on turbo tax is like a guessing game of what box on the form they are talking about, if you get it wrong there is no back button but you can go into the settings and delete the whole page and try again. if you want to play this game I recommend taking notes on what order the boxes go in. after getting most of the return done in an hour I wasted at least 2 hours on a form that I will not even be using. If I had not already paid and finished everything else I would of quit and tried something else.
Date published: 2023-04-08
Rated 2 out of 5 by
Autism Powers from
It's Fine
I hate the complexity surrounding taxes in the United States and I hate the tax filing industry and predatory companies like TurboTax that lobby to keep the obfuscation in place and even more opaque.
Date published: 2023-04-08
Rated 5 out of 5 by
IndoGirl from
They think of everything so you don't have to!
I've used TurboTax for several years now. I've filed as a small business owner and as a W2 employee - both filing styles are super easy to use.
All TurboTax® Offerings Reviews - Page 3942
Date published: 2023-04-08
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
karkar22 from
turbo tax ROCKS
such a great experience!!!! so easy, walks you through the whole thing!!!!
Date published: 2023-04-08
Rated 5 out of 5 by
Bdub069 from
great help!!
usually i just file no problem, this year i had a few changes that made it difficult. Luckily TurboTax saw the issue and reached out, after ten or so minutes online with a representative and i felt much more confident about my return
Date published: 2023-04-08
Rated 2 out of 5 by
Devora1 from
TurboTax not as good as it use to be!
This has been the worst version of Turbotax that I have used in over 10 years. Last year was the start of problems and questions not being asked as in previous year taxes. I had the program during saving the file state that the program was "Not Responding" and went on for some time with this message. Had to stop the program to fix the error message. With 1099 income many of the basic questions were not being asked and had to go to the individual forms to fill out the information. This took much longer to complete my taxes then expected. I maybe looking for a different tax program for next years taxes. As I mentioned that I have been using Turbotax for over 10 years and this is the first year with so many difficulties to fill in information. This was using a CD.
Date published: 2023-04-08
Rated 2 out of 5 by
MargotFC from
Why are you so expensive?
Look, it's free to file federal taxes, right? TurboTax used to be worth the convenience -- you could e-file, pay, and retain records all in one spot. Now? Now it's $130 to do what I used to do for, like, $40. I'm feeling the wrath of inflation in every part of my life, but somehow this constant creeping increase in cost is brutal. TurboTax is convenient, but it's not $130 worth of convenience. I'm grumpy, TurboTax. You're charging too much.
Date published: 2023-04-08
Rated 4 out of 5 by
Oakanoke from
A good product that could be better.
I like being able to get a new CD each year but having the program grab all of my previous year's data without having to manually type it in; however, two issues: when I pressed "file" the returns electronically I got a message that it couldn't send due to a validation problem - I needed to update some changes. I thought the program was doing that constantly. Then i couldn't find how to get the updates - should have a link to updates right on the fail message. Also, I find it a bit cheesy that the cost for e-filing a state return isn't included in the basic price for the software.
Date published: 2023-04-08
Rated 5 out of 5 by
Russel35 from
convinient
Make easy for me. Save my time and give informations on time.
Date published: 2023-04-08
Rated 5 out of 5 by
ja morr from
Turbotax is easy and trusted
Very easy and thorough It asked question I had not thought of
Date published: 2023-04-08
Rated 1 out of 5 by
Jim my name is too short from
smash my computer
biggest complaint is to file my state tax I was forced to fill out a local tax form, if i left it blank I could print and file state but not e file. filling out a local tax form on turbo tax is like a guessing game of what box on the form they are talking about, if you get it wrong there is no back button but you can go into the settings and delete the whole page and try again. if you want to play this game I recommend taking notes on what order the boxes go in. after getting most of the return done in an hour I wasted at least 2 hours on a form that I will not even be using. If I had not already paid and finished everything else I would of quit and tried something else.
Date published: 2023-04-08
Rated 2 out of 5 by
Autism Powers from
It's Fine
I hate the complexity surrounding taxes in the United States and I hate the tax filing industry and predatory companies like TurboTax that lobby to keep the obfuscation in place and even more opaque.
Date published: 2023-04-08
Rated 5 out of 5 by
IndoGirl from
They think of everything so you don't have to!
I've used TurboTax for several years now. I've filed as a small business owner and as a W2 employee - both filing styles are super easy to use.
All TurboTax® Offerings Reviews - Page 3942
Date published: 2023-04-08