TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo Still Best Although I am annoyed with all the options to pay more for service at the end of every single section, Turbo Tax is still be best way to file my taxes. My taxes have never been complicated. This method can be frustrating (because it is taxes) but rarely stressful.
Date published: 2023-04-08
Rated 5 out of 5 by from Beats Manual Filing Reasonably intuitive, well supported by phone representatives. Works better with Google Chrome than with Apple Safari. A lot of questions like how much of Social Security is taxable gets handled without additional research. Efile and tax payment functions handle nicely. Will use again next year.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is awesome Easy to use and file! Brilliant. I will use Turbo Tax every year!!
Date published: 2023-04-08
Rated 3 out of 5 by from Annoying Experience This Year I have been a TurboTax user for years. It gets the job done and is typically very straightforward. But my experience moving to the online version over the past 3 years has made me less of a believer. This year I had a glitch in the online version that I could never get help for. I eventually found a workaround on my own, but that 90-minute time expenditure without getting support has made me less of a fan.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is amazing TurboTax is amazing & very helpful. Would recommend other people to use.
Date published: 2023-04-08
Rated 1 out of 5 by from Misleading and overpriced Changed charge halfway through and would not allow to revert back. In the end, cost more than a CPA .
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is so easy to use. So simple and quick. I really don't mind doing my own taxes.
Date published: 2023-04-08
Rated 5 out of 5 by from turbo tax is awesome fast, easy, helpful; 9th year running; puts me at ease!
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax is easy to use I thought it was easy to use and helped me along the way with any questions using the help button. I was shocked at my bill of $178. State was added for an additional amount but the Federal was $119. I reviewed and it should have been $59.
Date published: 2023-04-08
Rated 4 out of 5 by from Very Good Experience There was one area which required me to enter the retirement basis. There was no option to review commonly asked questions, which made me research the answers online. This should be corrected for future tax filings to better assist with troubleshooting.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3907
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Still Best Although I am annoyed with all the options to pay more for service at the end of every single section, Turbo Tax is still be best way to file my taxes. My taxes have never been complicated. This method can be frustrating (because it is taxes) but rarely stressful.
Date published: 2023-04-08
Rated 5 out of 5 by from Beats Manual Filing Reasonably intuitive, well supported by phone representatives. Works better with Google Chrome than with Apple Safari. A lot of questions like how much of Social Security is taxable gets handled without additional research. Efile and tax payment functions handle nicely. Will use again next year.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is awesome Easy to use and file! Brilliant. I will use Turbo Tax every year!!
Date published: 2023-04-08
Rated 3 out of 5 by from Annoying Experience This Year I have been a TurboTax user for years. It gets the job done and is typically very straightforward. But my experience moving to the online version over the past 3 years has made me less of a believer. This year I had a glitch in the online version that I could never get help for. I eventually found a workaround on my own, but that 90-minute time expenditure without getting support has made me less of a fan.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is amazing TurboTax is amazing & very helpful. Would recommend other people to use.
Date published: 2023-04-08
Rated 1 out of 5 by from Misleading and overpriced Changed charge halfway through and would not allow to revert back. In the end, cost more than a CPA .
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is so easy to use. So simple and quick. I really don't mind doing my own taxes.
Date published: 2023-04-08
Rated 5 out of 5 by from turbo tax is awesome fast, easy, helpful; 9th year running; puts me at ease!
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax is easy to use I thought it was easy to use and helped me along the way with any questions using the help button. I was shocked at my bill of $178. State was added for an additional amount but the Federal was $119. I reviewed and it should have been $59.
Date published: 2023-04-08
Rated 4 out of 5 by from Very Good Experience There was one area which required me to enter the retirement basis. There was no option to review commonly asked questions, which made me research the answers online. This should be corrected for future tax filings to better assist with troubleshooting.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3907