TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Time consuming glitches We have used this product for 6+ years. This is the second tax season that I have experienced trouble with Turbotax not letting me enter information I know was needed to accurately complete my returns. To resolve this year, I had to delete multiple entries and start over - it simply would not show you the add/edit screens. It also said we did not qualify for a tax credit I know we did until I deleted items and started over. Essentially, be very, very careful if you are unsure what your return should look like. It would likely be a good idea to completely exit and click through every single items again prior to filing to get it to perform checks properly.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is very easy and helpful! Turbo is so easy to use and really helps file uncommon events
Date published: 2023-04-08
Rated 2 out of 5 by from Expensive, Deceptive Easy to use but deceptively presents you with high fees. Not using again.
Date published: 2023-04-08
Rated 1 out of 5 by from Be Prepared to be Raked over the Coals It used to be cheap and easy to do. Now if you want to file your state taxes, they'll charge you. Do any side gigs? Yeah, that's a charge too. $200 dollars just to file taxes - plus what you owe on them. I'm done with this lunacy
Date published: 2023-04-08
Rated 5 out of 5 by from Great Would recommend to anymore. Turbo tax was able to give me the confidence my return was correct.
Date published: 2023-04-08
Rated 2 out of 5 by from Finding it hard to stay with TurboTax You make it easy to file but the fees are outrageous. $160+ to file federal and state with no other opt out.
Date published: 2023-04-08
Rated 5 out of 5 by from Works well Works well for filling taxes. Will use again next year.
Date published: 2023-04-08
Rated 5 out of 5 by from TURBO TAX IS THE BEST WITHIN A HALF HOUR MY TAXES WERE DONE AND I WAS READY TO MOVE ON WITH MY DAY
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is Great! The downloading of information from a broker is fantastic. In previous years I had problems with downloads but this year everything worked great. (I had read in reviews that you have to login to your brokerage for the download to work, and it did work!)
Date published: 2023-04-08
Rated 5 out of 5 by from It helped me Saved my butt in crunch time for taxes and I'll be doing it every year
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3893
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Time consuming glitches We have used this product for 6+ years. This is the second tax season that I have experienced trouble with Turbotax not letting me enter information I know was needed to accurately complete my returns. To resolve this year, I had to delete multiple entries and start over - it simply would not show you the add/edit screens. It also said we did not qualify for a tax credit I know we did until I deleted items and started over. Essentially, be very, very careful if you are unsure what your return should look like. It would likely be a good idea to completely exit and click through every single items again prior to filing to get it to perform checks properly.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is very easy and helpful! Turbo is so easy to use and really helps file uncommon events
Date published: 2023-04-08
Rated 2 out of 5 by from Expensive, Deceptive Easy to use but deceptively presents you with high fees. Not using again.
Date published: 2023-04-08
Rated 1 out of 5 by from Be Prepared to be Raked over the Coals It used to be cheap and easy to do. Now if you want to file your state taxes, they'll charge you. Do any side gigs? Yeah, that's a charge too. $200 dollars just to file taxes - plus what you owe on them. I'm done with this lunacy
Date published: 2023-04-08
Rated 5 out of 5 by from Great Would recommend to anymore. Turbo tax was able to give me the confidence my return was correct.
Date published: 2023-04-08
Rated 2 out of 5 by from Finding it hard to stay with TurboTax You make it easy to file but the fees are outrageous. $160+ to file federal and state with no other opt out.
Date published: 2023-04-08
Rated 5 out of 5 by from Works well Works well for filling taxes. Will use again next year.
Date published: 2023-04-08
Rated 5 out of 5 by from TURBO TAX IS THE BEST WITHIN A HALF HOUR MY TAXES WERE DONE AND I WAS READY TO MOVE ON WITH MY DAY
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is Great! The downloading of information from a broker is fantastic. In previous years I had problems with downloads but this year everything worked great. (I had read in reviews that you have to login to your brokerage for the download to work, and it did work!)
Date published: 2023-04-08
Rated 5 out of 5 by from It helped me Saved my butt in crunch time for taxes and I'll be doing it every year
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3893