TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Helpful Good help on chat. Able to show me on screen real time where to adjust returns quickly
Date published: 2023-04-08
Rated 3 out of 5 by from Hard to delete 39.99 refund total does not change Unclear on extra charge for taking intuit charge out of refund. Looks bad on purpose. Difficult to remove the 39.99. Software kept asking over and over. Sort of like Fortran do loops from 40 years ago.
Date published: 2023-04-08
Rated 3 out of 5 by from Each year seems to become less user-friendly The complexity of the questioning seems to favor the IRS more than the customer. Many areas seem vague, failing to address the customer's need to not only understand (in leman's terms) why numbers are leaning a certain direction and what the customer can do in the future to try and remedy concerns. Turbo Tax used to review for audit red flags at the end of the tax return build - that no longer seems to be the case. There was a sense of comfort when the user stayed "in the green" after all details were completed correctly. I've leaned more and more toward walking away from Turbo Tax after about two decades (20 years) of use and I think this year is the final nail in the coffin.
Date published: 2023-04-08
Rated 5 out of 5 by from Awesome Easy to use and love it. Nothing more to say, it's fine.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is easy to use 2nd full year doing taxes via TurboTax and enjoy the experience
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax highly recommended. this is the fist time I've used a live expert, and Lisa was amazingly patient. She explained everything in detail whenever i got stuck, provided thorough answers, and responded to all of my questions. i highly recommend her; she is really good at what she does. Lisa, deserves all those five starts and more. Well done! Lisa. thank you!
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use Easy to use. Help was easy to use and informative.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax is helpful but not flawless. Have been using Turbo Tax for about 10 - 12 years now and find it quite helpful. However, I do believe that one still needs to know and understand the tax system to some extent. Especially if your return can be more complicated than just a W-2. I would also wish TT would not ask for information from last year's return when it HAS all the data from my last year's return already.
Date published: 2023-04-08
Rated 2 out of 5 by from Expensive Service is always nice, I'm just annoyed by the bombardment of upgrade suggestions to charge more. I had to upgrade to premium because of selling investments (which happened by an auto invested plan with Acorns) and it wasn't obvious at first that I had to pay $100 more to TurboTax since there was an option to select "I don't need to upgrade." Like what? There's conflicting info on the page.
Date published: 2023-04-08
Rated 5 out of 5 by from What the wow?! Taxes have never been easier!!! Fortunately I only had W2's and minimal things to consider but the entire process was extremely streamlined, informative and easy to use. I was surprised at the end that it was already done and over with so quickly and easily!!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3812
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Helpful Good help on chat. Able to show me on screen real time where to adjust returns quickly
Date published: 2023-04-08
Rated 3 out of 5 by from Hard to delete 39.99 refund total does not change Unclear on extra charge for taking intuit charge out of refund. Looks bad on purpose. Difficult to remove the 39.99. Software kept asking over and over. Sort of like Fortran do loops from 40 years ago.
Date published: 2023-04-08
Rated 3 out of 5 by from Each year seems to become less user-friendly The complexity of the questioning seems to favor the IRS more than the customer. Many areas seem vague, failing to address the customer's need to not only understand (in leman's terms) why numbers are leaning a certain direction and what the customer can do in the future to try and remedy concerns. Turbo Tax used to review for audit red flags at the end of the tax return build - that no longer seems to be the case. There was a sense of comfort when the user stayed "in the green" after all details were completed correctly. I've leaned more and more toward walking away from Turbo Tax after about two decades (20 years) of use and I think this year is the final nail in the coffin.
Date published: 2023-04-08
Rated 5 out of 5 by from Awesome Easy to use and love it. Nothing more to say, it's fine.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is easy to use 2nd full year doing taxes via TurboTax and enjoy the experience
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax highly recommended. this is the fist time I've used a live expert, and Lisa was amazingly patient. She explained everything in detail whenever i got stuck, provided thorough answers, and responded to all of my questions. i highly recommend her; she is really good at what she does. Lisa, deserves all those five starts and more. Well done! Lisa. thank you!
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use Easy to use. Help was easy to use and informative.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax is helpful but not flawless. Have been using Turbo Tax for about 10 - 12 years now and find it quite helpful. However, I do believe that one still needs to know and understand the tax system to some extent. Especially if your return can be more complicated than just a W-2. I would also wish TT would not ask for information from last year's return when it HAS all the data from my last year's return already.
Date published: 2023-04-08
Rated 2 out of 5 by from Expensive Service is always nice, I'm just annoyed by the bombardment of upgrade suggestions to charge more. I had to upgrade to premium because of selling investments (which happened by an auto invested plan with Acorns) and it wasn't obvious at first that I had to pay $100 more to TurboTax since there was an option to select "I don't need to upgrade." Like what? There's conflicting info on the page.
Date published: 2023-04-08
Rated 5 out of 5 by from What the wow?! Taxes have never been easier!!! Fortunately I only had W2's and minimal things to consider but the entire process was extremely streamlined, informative and easy to use. I was surprised at the end that it was already done and over with so quickly and easily!!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3812