TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax 2022 Originally purchased 2022 TurboTax Deluxe. It would only let me prepare and E-file my lady friend's Federal tax return. When I tried to prepare my own Federal tax return it wouldn't let me. I then purchased the Premier Version so I could do mine & my son in law's Federal tax returns. Never had this problem in the past 5 years. Your customer service reps were no help at all. I paid $60 for the Deluxe version and $105 for the Premier version
Date published: 2023-04-08
Rated 4 out of 5 by from not happy this year, you changed the format this year and charged me for a lot of things i didn't ask for and I couldn't find out what they were
Date published: 2023-04-08
Rated 5 out of 5 by from Always a great experience Easy to get everything done. I had an error this year and was able to find and correct prior to filing. Good job!!
Date published: 2023-04-08
Rated 5 out of 5 by from Tax file made easy Easy to follow through good information links and help assist when needed
Date published: 2023-04-08
Rated 5 out of 5 by from Fast and easy Always a pleasant experience even when doing taxes
Date published: 2023-04-08
Rated 4 out of 5 by from Used for years. Easy to use and very forgiving of mistakes. Works great every year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is thorough and complete -- good to use. The questions all help walk through TurboTax. The only difficulty is that every once in a while there's an abbreviation or item that doesn't quite make sense, but the chat sessions got me through it no time.
Date published: 2023-04-08
Rated 5 out of 5 by from Infrequent Logins make password resets common I love Turbotax - 2 points - please take PayPal and please try to accommodate those who log in once a year by making passwords easier to recover.
Date published: 2023-04-08
Rated 2 out of 5 by from Rough, but eventually got the job done I have been using TurboTax to file my own taxes for probably 10 years. It's usually so fast and easy that I'm actually excited to get my taxes done. This year I decided to try upgrading to the Live Full Service option because I had some confusing things with investments and it was close to the tax deadline. My first experience with TurboTax Live was connecting with someone, and them immediately telling me they couldn't see my information and that there was nothing they could do and I should hang up. I then had to use the chat bot to get someone to call me because there was no clear way to continue. I got connected with a different expert, and it took several phone calls taking the span of a whole day for them to get my information and case transferred. Finally I was able to review my documents with the "expert". It took about an hour on the phone with this person, while they just seemed to be filling out TurboTax while I sat there. I don't think they had looked at anything beforehand. When it got to discussing my RSUs and investments, it was clear to me that this person didn't seem to know any more than I did. That is not what I expected given that I was paying extra for the Live Full Service, and the even more expensive plan that specifically included investments. I had to sit on the phone with them for a long time while they tried to figure out what I needed to do, and I felt like I was the one telling them what needed to be done, not the the other way around. Additionally, this person asked if I could get on a call with them late - 8:30pm my time. I said yes, but sat there waiting for their call for over 30 minutes before I gave up. This was time I could have been spending with my family and I did not appreciate that I was just left hanging with zero communication. Eventually, this expert had my case transferred to someone else who they said had more experience. The final person I dealt with was great. They were able to do everything for me except for a few quick questions I needed to answer for them. Communication was great. No long phone calls that felt like a waste of time. This is what I expected the service to be. So I eventually got my taxes done and filed. But this experience has turned me off of the whole product. I'm not sure if I will use TurboTax again.
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax is pretty good, has room for improvement. TurboTax does most things very well. Year after year I find the same annoyances. - When reviewing, I need to page through and review or re-confirm too many things. There should be more summary pages where it would be easier to skip some pages. - Most tax issues are explained well. Some are not. When I try to search on that page for more information, I sometimes don't find it. It would be great to be able to send a comment at that point saying the page could use clarification. - At some point, I am asked to give my spouse's state adjusted gross income. I don't know it then, and later when I do, I could not find where to enter it, searching didn't help, the final review didn't flag it, and even a live agent couldn't help me. - I am asked too often if I want to upgrade to a more expensive version of TurboTax. Maybe ask near the beginning and the end and that should be enough?
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3806
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax 2022 Originally purchased 2022 TurboTax Deluxe. It would only let me prepare and E-file my lady friend's Federal tax return. When I tried to prepare my own Federal tax return it wouldn't let me. I then purchased the Premier Version so I could do mine & my son in law's Federal tax returns. Never had this problem in the past 5 years. Your customer service reps were no help at all. I paid $60 for the Deluxe version and $105 for the Premier version
Date published: 2023-04-08
Rated 4 out of 5 by from not happy this year, you changed the format this year and charged me for a lot of things i didn't ask for and I couldn't find out what they were
Date published: 2023-04-08
Rated 5 out of 5 by from Always a great experience Easy to get everything done. I had an error this year and was able to find and correct prior to filing. Good job!!
Date published: 2023-04-08
Rated 5 out of 5 by from Tax file made easy Easy to follow through good information links and help assist when needed
Date published: 2023-04-08
Rated 5 out of 5 by from Fast and easy Always a pleasant experience even when doing taxes
Date published: 2023-04-08
Rated 4 out of 5 by from Used for years. Easy to use and very forgiving of mistakes. Works great every year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is thorough and complete -- good to use. The questions all help walk through TurboTax. The only difficulty is that every once in a while there's an abbreviation or item that doesn't quite make sense, but the chat sessions got me through it no time.
Date published: 2023-04-08
Rated 5 out of 5 by from Infrequent Logins make password resets common I love Turbotax - 2 points - please take PayPal and please try to accommodate those who log in once a year by making passwords easier to recover.
Date published: 2023-04-08
Rated 2 out of 5 by from Rough, but eventually got the job done I have been using TurboTax to file my own taxes for probably 10 years. It's usually so fast and easy that I'm actually excited to get my taxes done. This year I decided to try upgrading to the Live Full Service option because I had some confusing things with investments and it was close to the tax deadline. My first experience with TurboTax Live was connecting with someone, and them immediately telling me they couldn't see my information and that there was nothing they could do and I should hang up. I then had to use the chat bot to get someone to call me because there was no clear way to continue. I got connected with a different expert, and it took several phone calls taking the span of a whole day for them to get my information and case transferred. Finally I was able to review my documents with the "expert". It took about an hour on the phone with this person, while they just seemed to be filling out TurboTax while I sat there. I don't think they had looked at anything beforehand. When it got to discussing my RSUs and investments, it was clear to me that this person didn't seem to know any more than I did. That is not what I expected given that I was paying extra for the Live Full Service, and the even more expensive plan that specifically included investments. I had to sit on the phone with them for a long time while they tried to figure out what I needed to do, and I felt like I was the one telling them what needed to be done, not the the other way around. Additionally, this person asked if I could get on a call with them late - 8:30pm my time. I said yes, but sat there waiting for their call for over 30 minutes before I gave up. This was time I could have been spending with my family and I did not appreciate that I was just left hanging with zero communication. Eventually, this expert had my case transferred to someone else who they said had more experience. The final person I dealt with was great. They were able to do everything for me except for a few quick questions I needed to answer for them. Communication was great. No long phone calls that felt like a waste of time. This is what I expected the service to be. So I eventually got my taxes done and filed. But this experience has turned me off of the whole product. I'm not sure if I will use TurboTax again.
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax is pretty good, has room for improvement. TurboTax does most things very well. Year after year I find the same annoyances. - When reviewing, I need to page through and review or re-confirm too many things. There should be more summary pages where it would be easier to skip some pages. - Most tax issues are explained well. Some are not. When I try to search on that page for more information, I sometimes don't find it. It would be great to be able to send a comment at that point saying the page could use clarification. - At some point, I am asked to give my spouse's state adjusted gross income. I don't know it then, and later when I do, I could not find where to enter it, searching didn't help, the final review didn't flag it, and even a live agent couldn't help me. - I am asked too often if I want to upgrade to a more expensive version of TurboTax. Maybe ask near the beginning and the end and that should be enough?
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3806