TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Tax wahoo I owe so much more then anticipated. I found the experts helpful with direct questions but did not get any additional insight or really much help along the way.
Date published: 2023-04-10
Rated 4 out of 5 by from its a nice product but starting to get complicated it takes to long to navigate and locate the items you need to provide information for , it could have taken less time if the selection menu was more complete . to much time searching to find the specific location to enter things like inventory costs ect
Date published: 2023-04-10
Rated 5 out of 5 by from Only tax software that matters I've used turbotax for the past 8 years and have managed to file my complicated two state income taxes without any issue. Thank you!
Date published: 2023-04-10
Rated 1 out of 5 by from Its getting worse It did not let me skip the Optional "share your info with us screen" So I had to sign it to complete the review section; I think this is borderline illegal making it look like to had to sing it to move forward, I wanted a review so I signed it and then it didn't really do any more review after I signed. I feel violated. Customer service was bad, the robot took me 10 tries to speak to a person and the person was not knowledgeable and they got frustrated when I said they were not addressing my concern. Please stop trying to sell me services throughout the process. I know what I want and you keep asking to upgrade me is getting old and looks desperate and makes it seem you are just looking to get my $ not file my taxes. I was a very loyal TurboTax person, but your making TurboTax worse with all the bells and whistles and ill be looking to see what other options are out there next year. Feel free to contact me and explain to me why the service is better in your opinion, I see its worse.
Date published: 2023-04-10
Rated 3 out of 5 by from Easier using disc than online I ended up paying twice for the sorftware. Once for the disc and again to file online when I was unable to use the disc and had to file online. No way to rreach a reach a real person to discuss this. Your preprogrammed resposes were awful. No way to resolve this prior to filing
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is incredible! It's the fastest and easiest way to get my taxes done! I give all my trust to Turbo Tax, and I know my taxes are done correctly and submitted on time.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax is exceptional Everything was straight and to the point. I like that it provided links to tell you more about the questions that you may not have fully understood
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax very helpful I had questions and a live agent called me and helped me. Very professional.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax 2022 Review Easy to use. Easy to find answers and explanation of questions.
Date published: 2023-04-10
Rated 4 out of 5 by from Turbo Tax is a great help Never Fun doing Taxes but you offer good support Everyone is very patient and nice to deal with
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3561
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Tax wahoo I owe so much more then anticipated. I found the experts helpful with direct questions but did not get any additional insight or really much help along the way.
Date published: 2023-04-10
Rated 4 out of 5 by from its a nice product but starting to get complicated it takes to long to navigate and locate the items you need to provide information for , it could have taken less time if the selection menu was more complete . to much time searching to find the specific location to enter things like inventory costs ect
Date published: 2023-04-10
Rated 5 out of 5 by from Only tax software that matters I've used turbotax for the past 8 years and have managed to file my complicated two state income taxes without any issue. Thank you!
Date published: 2023-04-10
Rated 1 out of 5 by from Its getting worse It did not let me skip the Optional "share your info with us screen" So I had to sign it to complete the review section; I think this is borderline illegal making it look like to had to sing it to move forward, I wanted a review so I signed it and then it didn't really do any more review after I signed. I feel violated. Customer service was bad, the robot took me 10 tries to speak to a person and the person was not knowledgeable and they got frustrated when I said they were not addressing my concern. Please stop trying to sell me services throughout the process. I know what I want and you keep asking to upgrade me is getting old and looks desperate and makes it seem you are just looking to get my $ not file my taxes. I was a very loyal TurboTax person, but your making TurboTax worse with all the bells and whistles and ill be looking to see what other options are out there next year. Feel free to contact me and explain to me why the service is better in your opinion, I see its worse.
Date published: 2023-04-10
Rated 3 out of 5 by from Easier using disc than online I ended up paying twice for the sorftware. Once for the disc and again to file online when I was unable to use the disc and had to file online. No way to rreach a reach a real person to discuss this. Your preprogrammed resposes were awful. No way to resolve this prior to filing
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is incredible! It's the fastest and easiest way to get my taxes done! I give all my trust to Turbo Tax, and I know my taxes are done correctly and submitted on time.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax is exceptional Everything was straight and to the point. I like that it provided links to tell you more about the questions that you may not have fully understood
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax very helpful I had questions and a live agent called me and helped me. Very professional.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax 2022 Review Easy to use. Easy to find answers and explanation of questions.
Date published: 2023-04-10
Rated 4 out of 5 by from Turbo Tax is a great help Never Fun doing Taxes but you offer good support Everyone is very patient and nice to deal with
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3561