TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from turbo tax is amazing!!!!!!!!!!!!!!!!! thank you for always being there when i need help filing
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is worth your time! Turbo Tax allows me to start my taxes and locate the information needed as I go along. I've used this service for many years and can't express how much I love their format. It's great to have TT looking over your shoulder & constantly reminding you of Tax breaks, requirements & new taxing laws or updates from previous years forward. I sure wish that more companies partnered with TT and offered more discounts for going thru them as in previous years, that's what got me onboard, that and my accountant years back that recommended Turbo Tax above all other programs.
Date published: 2023-04-12
Rated 1 out of 5 by from I’ve paid 2 years in a row with zero success. I have used turbo tax for the past 5-6 years, but in the past two years I have had zero success.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use after using a CPA i find Turbo Tax just as easy to use.
Date published: 2023-04-12
Rated 2 out of 5 by from Turbo Tax is just ok More complicated than in previous years. Wanted to view & print my return before filing. This was more complicated than previous years. Some of the uploading didn't work. My recommendation Keep it simple.
Date published: 2023-04-12
Rated 2 out of 5 by from More than doubled in price? Been using Turbotax for years and I think this is my last time. I am tired of getting halfway through only to find out my federal return requires DELUXE and apparently my state does too, all because I had one simple change. So an easy tax return filing turns into a $100+ charge? It never used to be so high- I think last year I paid $70 or so. I do believe that the state was separate and didn't always require a second $60 charge. This is what I get for procrastinating I guess.
Date published: 2023-04-12
Rated 3 out of 5 by from over marketing 1) There was a loop that I could not get out of - always reviewing, wanted it to go to the next step. 2) Also TT was always trying to sell services and products. I would pay $10.00 more to not have you constantly market me. Leave it as an option at the end - or notify everyone at the start that there will be an option for you to market additional services. You are already being paid very well for your service.
Date published: 2023-04-12
Rated 4 out of 5 by from Finishing was more difficult than last year. I have used Turbo Tax for more than 10 years and it works well. But this year I had to back tract through more steps to add data or correct data. Correcting a date error in final run was frustrating.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo frustrations I received a 1099-DIV from a company with a payers federal identification number of 00-0000000. Turbo Tax would not accept this id and would not allow me to file it electronically.
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is awesome I did engage live with one of your agents and it was handled very well and successfully!
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3540
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is amazing!!!!!!!!!!!!!!!!! thank you for always being there when i need help filing
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is worth your time! Turbo Tax allows me to start my taxes and locate the information needed as I go along. I've used this service for many years and can't express how much I love their format. It's great to have TT looking over your shoulder & constantly reminding you of Tax breaks, requirements & new taxing laws or updates from previous years forward. I sure wish that more companies partnered with TT and offered more discounts for going thru them as in previous years, that's what got me onboard, that and my accountant years back that recommended Turbo Tax above all other programs.
Date published: 2023-04-12
Rated 1 out of 5 by from I’ve paid 2 years in a row with zero success. I have used turbo tax for the past 5-6 years, but in the past two years I have had zero success.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use after using a CPA i find Turbo Tax just as easy to use.
Date published: 2023-04-12
Rated 2 out of 5 by from Turbo Tax is just ok More complicated than in previous years. Wanted to view & print my return before filing. This was more complicated than previous years. Some of the uploading didn't work. My recommendation Keep it simple.
Date published: 2023-04-12
Rated 2 out of 5 by from More than doubled in price? Been using Turbotax for years and I think this is my last time. I am tired of getting halfway through only to find out my federal return requires DELUXE and apparently my state does too, all because I had one simple change. So an easy tax return filing turns into a $100+ charge? It never used to be so high- I think last year I paid $70 or so. I do believe that the state was separate and didn't always require a second $60 charge. This is what I get for procrastinating I guess.
Date published: 2023-04-12
Rated 3 out of 5 by from over marketing 1) There was a loop that I could not get out of - always reviewing, wanted it to go to the next step. 2) Also TT was always trying to sell services and products. I would pay $10.00 more to not have you constantly market me. Leave it as an option at the end - or notify everyone at the start that there will be an option for you to market additional services. You are already being paid very well for your service.
Date published: 2023-04-12
Rated 4 out of 5 by from Finishing was more difficult than last year. I have used Turbo Tax for more than 10 years and it works well. But this year I had to back tract through more steps to add data or correct data. Correcting a date error in final run was frustrating.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo frustrations I received a 1099-DIV from a company with a payers federal identification number of 00-0000000. Turbo Tax would not accept this id and would not allow me to file it electronically.
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is awesome I did engage live with one of your agents and it was handled very well and successfully!
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3540