TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Mislead and treated very unfairly I have always been a customer of Turbotax because filing taxes is efficient and they do a good job. However, this year, my experience was extremely negative. My tax return is very simple and I wanted to use the Free version of turbotax, which is appropriate. I had gone through the entire return and was ready (and happy) to submit when the software told me that I had to upgrade to premium for 120 dollars. The reasoning was because I had filed some stocks (of which every values was $0 except for a $0.07 return). They would not let me switch to the free version and had not prompted me early in the process. This was very dishonest and unfair. In the end I had to pay for Turbotax premium. I will never be using this service again and will tell my friends and family to not use this software.
Date published: 2023-04-10
Rated 5 out of 5 by from Awesomeness Great fast and easy will be using next year have a nice day
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy I was able to file in less than 25 minutes! I have used TurboTax for 6 years and will continue to do so.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is easy to use Turbo Tax makes it easy to understand each page with ? information
Date published: 2023-04-10
Rated 5 out of 5 by from Super fun, phenomenal and easy to use I’ve been using TurboTax for years and honestly I love using TurboTax versus my accountant. Website is so easy to use. They help you each and every step of the way.
Date published: 2023-04-10
Rated 2 out of 5 by from turbo tax online cost to much Turbotax online cost to much I will not be using them next year. I rather have the disk because you can file multiple returnss.
Date published: 2023-04-10
Rated 1 out of 5 by from Can't download my tax file from last year to new Can't download my tax file from last year to new one
Date published: 2023-04-10
Rated 1 out of 5 by from Too expensive - no only assistance Your ads say free return but I ended up paying almost $200. I paid an additional $59 just to have my state/federal returns filed together. Not cool at all. Won't be using this app ever again.
Date published: 2023-04-10
Rated 3 out of 5 by from After many yrs of use I have used TurboTax for over 20 years. This yr, with fewer deductions, was one of the hardest, most cumbersome years ever. Why? Because of system limitations between online and desktop versions, inability to capture and compare prior year results, and all but one customer service agents willing to adequately help thru problem resolution. Buyer beware!
Date published: 2023-04-10
Rated 3 out of 5 by from TurboTax 1099-Misc Forces - Option for Schedule E My Turbo Tax Deluxe did not give me an option for putting my 1099-MISC on Schedule E. It forced me to use a Schedule C which would enforce Self Employment Tax. I am a YouTube contributor and the funds they send me are Royalties and need to go on Schedule E. I had to leave Step-By-Step and go to Forms to manually input. Not Fun.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3536
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Mislead and treated very unfairly I have always been a customer of Turbotax because filing taxes is efficient and they do a good job. However, this year, my experience was extremely negative. My tax return is very simple and I wanted to use the Free version of turbotax, which is appropriate. I had gone through the entire return and was ready (and happy) to submit when the software told me that I had to upgrade to premium for 120 dollars. The reasoning was because I had filed some stocks (of which every values was $0 except for a $0.07 return). They would not let me switch to the free version and had not prompted me early in the process. This was very dishonest and unfair. In the end I had to pay for Turbotax premium. I will never be using this service again and will tell my friends and family to not use this software.
Date published: 2023-04-10
Rated 5 out of 5 by from Awesomeness Great fast and easy will be using next year have a nice day
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy I was able to file in less than 25 minutes! I have used TurboTax for 6 years and will continue to do so.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is easy to use Turbo Tax makes it easy to understand each page with ? information
Date published: 2023-04-10
Rated 5 out of 5 by from Super fun, phenomenal and easy to use I’ve been using TurboTax for years and honestly I love using TurboTax versus my accountant. Website is so easy to use. They help you each and every step of the way.
Date published: 2023-04-10
Rated 2 out of 5 by from turbo tax online cost to much Turbotax online cost to much I will not be using them next year. I rather have the disk because you can file multiple returnss.
Date published: 2023-04-10
Rated 1 out of 5 by from Can't download my tax file from last year to new Can't download my tax file from last year to new one
Date published: 2023-04-10
Rated 1 out of 5 by from Too expensive - no only assistance Your ads say free return but I ended up paying almost $200. I paid an additional $59 just to have my state/federal returns filed together. Not cool at all. Won't be using this app ever again.
Date published: 2023-04-10
Rated 3 out of 5 by from After many yrs of use I have used TurboTax for over 20 years. This yr, with fewer deductions, was one of the hardest, most cumbersome years ever. Why? Because of system limitations between online and desktop versions, inability to capture and compare prior year results, and all but one customer service agents willing to adequately help thru problem resolution. Buyer beware!
Date published: 2023-04-10
Rated 3 out of 5 by from TurboTax 1099-Misc Forces - Option for Schedule E My Turbo Tax Deluxe did not give me an option for putting my 1099-MISC on Schedule E. It forced me to use a Schedule C which would enforce Self Employment Tax. I am a YouTube contributor and the funds they send me are Royalties and need to go on Schedule E. I had to leave Step-By-Step and go to Forms to manually input. Not Fun.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3536