TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 1 out of 5 by
Juan C797 from
Mislead and treated very unfairly
I have always been a customer of Turbotax because filing taxes is efficient and they do a good job. However, this year, my experience was extremely negative. My tax return is very simple and I wanted to use the Free version of turbotax, which is appropriate. I had gone through the entire return and was ready (and happy) to submit when the software told me that I had to upgrade to premium for 120 dollars. The reasoning was because I had filed some stocks (of which every values was $0 except for a $0.07 return). They would not let me switch to the free version and had not prompted me early in the process. This was very dishonest and unfair. In the end I had to pay for Turbotax premium. I will never be using this service again and will tell my friends and family to not use this software.
Date published: 2023-04-10
Rated 5 out of 5 by
Babysitter friends from
Awesomeness
Great fast and easy will be using next year have a nice day
Date published: 2023-04-10
Rated 5 out of 5 by
SweetiePy from
Quick and easy
I was able to file in less than 25 minutes! I have used TurboTax for 6 years and will continue to do so.
Date published: 2023-04-10
Rated 5 out of 5 by
Gamawinkie from
Turbo Tax is easy to use
Turbo Tax makes it easy to understand each page with ? information
Date published: 2023-04-10
Rated 5 out of 5 by
Katch 22 from
Super fun, phenomenal and easy to use
I’ve been using TurboTax for years and honestly I love using TurboTax versus my accountant. Website is so easy to use. They help you each and every step of the way.
Date published: 2023-04-10
Rated 2 out of 5 by
dave the tax dude from
turbo tax online cost to much
Turbotax online cost to much I will not be using them next year. I rather have the disk because you can file multiple returnss.
Date published: 2023-04-10
Rated 1 out of 5 by
dmitri123 from
Can't download my tax file from last year to new
Can't download my tax file from last year to new one
Date published: 2023-04-10
Rated 1 out of 5 by
TurboTaxHater333 from
Too expensive - no only assistance
Your ads say free return but I ended up paying almost $200. I paid an additional $59 just to have my state/federal returns filed together. Not cool at all. Won't be using this app ever again.
Date published: 2023-04-10
Rated 3 out of 5 by
Crew Sir from
After many yrs of use
I have used TurboTax for over 20 years. This yr, with fewer deductions, was one of the hardest, most cumbersome years ever. Why? Because of system limitations between online and desktop versions, inability to capture and compare prior year results, and all but one customer service agents willing to adequately help thru problem resolution. Buyer beware!
Date published: 2023-04-10
Rated 3 out of 5 by
YouTubeTaxes from
TurboTax 1099-Misc Forces - Option for Schedule E
My Turbo Tax Deluxe did not give me an option for putting my 1099-MISC on Schedule E. It forced me to use a Schedule C which would enforce Self Employment Tax. I am a YouTube contributor and the funds they send me are Royalties and need to go on Schedule E. I had to leave Step-By-Step and go to Forms to manually input. Not Fun.
All TurboTax® Offerings Reviews - Page 3536
Date published: 2023-04-10
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Juan C797 from
Mislead and treated very unfairly
I have always been a customer of Turbotax because filing taxes is efficient and they do a good job. However, this year, my experience was extremely negative. My tax return is very simple and I wanted to use the Free version of turbotax, which is appropriate. I had gone through the entire return and was ready (and happy) to submit when the software told me that I had to upgrade to premium for 120 dollars. The reasoning was because I had filed some stocks (of which every values was $0 except for a $0.07 return). They would not let me switch to the free version and had not prompted me early in the process. This was very dishonest and unfair. In the end I had to pay for Turbotax premium. I will never be using this service again and will tell my friends and family to not use this software.
Date published: 2023-04-10
Rated 5 out of 5 by
Babysitter friends from
Awesomeness
Great fast and easy will be using next year have a nice day
Date published: 2023-04-10
Rated 5 out of 5 by
SweetiePy from
Quick and easy
I was able to file in less than 25 minutes! I have used TurboTax for 6 years and will continue to do so.
Date published: 2023-04-10
Rated 5 out of 5 by
Gamawinkie from
Turbo Tax is easy to use
Turbo Tax makes it easy to understand each page with ? information
Date published: 2023-04-10
Rated 5 out of 5 by
Katch 22 from
Super fun, phenomenal and easy to use
I’ve been using TurboTax for years and honestly I love using TurboTax versus my accountant. Website is so easy to use. They help you each and every step of the way.
Date published: 2023-04-10
Rated 2 out of 5 by
dave the tax dude from
turbo tax online cost to much
Turbotax online cost to much I will not be using them next year. I rather have the disk because you can file multiple returnss.
Date published: 2023-04-10
Rated 1 out of 5 by
dmitri123 from
Can't download my tax file from last year to new
Can't download my tax file from last year to new one
Date published: 2023-04-10
Rated 1 out of 5 by
TurboTaxHater333 from
Too expensive - no only assistance
Your ads say free return but I ended up paying almost $200. I paid an additional $59 just to have my state/federal returns filed together. Not cool at all. Won't be using this app ever again.
Date published: 2023-04-10
Rated 3 out of 5 by
Crew Sir from
After many yrs of use
I have used TurboTax for over 20 years. This yr, with fewer deductions, was one of the hardest, most cumbersome years ever. Why? Because of system limitations between online and desktop versions, inability to capture and compare prior year results, and all but one customer service agents willing to adequately help thru problem resolution. Buyer beware!
Date published: 2023-04-10
Rated 3 out of 5 by
YouTubeTaxes from
TurboTax 1099-Misc Forces - Option for Schedule E
My Turbo Tax Deluxe did not give me an option for putting my 1099-MISC on Schedule E. It forced me to use a Schedule C which would enforce Self Employment Tax. I am a YouTube contributor and the funds they send me are Royalties and need to go on Schedule E. I had to leave Step-By-Step and go to Forms to manually input. Not Fun.
All TurboTax® Offerings Reviews - Page 3536
Date published: 2023-04-10