TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo Tax is great! Very easy to follow. My second year using Turbo Tax and the experience has been awesome.
Date published: 2023-04-19
Rated 1 out of 5 by from Able to submit the fed by itself T Tax would not let me file until i paid for state tax filing. it was close to midnight on tax day. the software needs an option to submit the fed alone and submit the state at a later time. due to a error in the software not connecting to the online store for state tax purchase i could not e-file my federal taxes on time. very bad experience. the end user needs to have options. i remember T Tax having the option to file state and fed separately, please bring that back.
Date published: 2023-04-19
Rated 5 out of 5 by from Great and swift Great and quick services. Very smooth and helpful tips and recommendations.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy and Quick Easy to do and they walk you through everything. Any issues they point them out and have you fix them ! Will continue using.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is so easy! It was so easy to navigate and follow instructions.
Date published: 2023-04-19
Rated 5 out of 5 by from Katherine at turbo tax was helpful! Had to fix my e-file and they called me within a minute of reaching out. No long wait times or calling to get help. Immediate assistance and Katherine was quick, efficient and friendly
Date published: 2023-04-19
Rated 5 out of 5 by from they are awesome!! i really cant think of any other company that does it so well!!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is confusing on refiling My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by from sucks over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 353
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is great! Very easy to follow. My second year using Turbo Tax and the experience has been awesome.
Date published: 2023-04-19
Rated 1 out of 5 by from Able to submit the fed by itself T Tax would not let me file until i paid for state tax filing. it was close to midnight on tax day. the software needs an option to submit the fed alone and submit the state at a later time. due to a error in the software not connecting to the online store for state tax purchase i could not e-file my federal taxes on time. very bad experience. the end user needs to have options. i remember T Tax having the option to file state and fed separately, please bring that back.
Date published: 2023-04-19
Rated 5 out of 5 by from Great and swift Great and quick services. Very smooth and helpful tips and recommendations.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy and Quick Easy to do and they walk you through everything. Any issues they point them out and have you fix them ! Will continue using.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is so easy! It was so easy to navigate and follow instructions.
Date published: 2023-04-19
Rated 5 out of 5 by from Katherine at turbo tax was helpful! Had to fix my e-file and they called me within a minute of reaching out. No long wait times or calling to get help. Immediate assistance and Katherine was quick, efficient and friendly
Date published: 2023-04-19
Rated 5 out of 5 by from they are awesome!! i really cant think of any other company that does it so well!!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is confusing on refiling My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by from sucks over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 353