TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from More & More Expensive Each Year! No one likes doing taxes, but Turbo Tax does make it easy for those who do not want to involve hiring an accountant. However, each year it seems like Turbo Tax gets more expensive. If you have investment accounts, you automatically need to upgrade. Every other page asks you if you want to upgrade to Turbotax Max. State returns are an fee, and most of the state return pulls over from the federal return, so it's grossly overpriced. I also find that if one of the boxes in your investment account tax paperwork doesn't line up exactly, it's hard to know if you are correctly entering something for your investment account. My partner and I bought a house this past year. He selected he had purchased a house this year on the main Turbo Tax menu, however, he was not prompted to enter any information about our house and as a result did not receive any of the tax breaks for payment of real estate taxes or interest. I was prompted, but we both should have been prompted.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is a scam Turbo tax Claims to be free yet charges $150. Won’t be using it again. For what turbo tax charges I could hire a tax professional that I can talk to
Date published: 2023-04-19
Rated 5 out of 5 by from Was AVery Good Experience The help I received from your agents was excellent, in particular dan. He followed up continuously throughout the process. Was responsive, helpful and most importantly proactive. He was very knowledgeable of teh law and teh software and when he did not know an answer (an obscure parsonage issue) he followed up internally until an answer was found.
Date published: 2023-04-19
Rated 5 out of 5 by from W2-C submitted with ease Michelle with TurboTax gracefully (& patiently) guided me through the process of submitting a corrected W-2C perfectly!! Thank you!
Date published: 2023-04-19
Rated 5 out of 5 by from Great service GREAT SERVICE AND VERY SIMPLE TO USE. HAD ME DONE IN 35 MINUTES.
Date published: 2023-04-19
Rated 2 out of 5 by from Could be better - Investment shortcomings Importing data from stocks does not import correctly. I had a net loss from sales of my stocks and that wasn't reflected. Also my foreign trades were not document correctly. So I ended up having to manually input it. Still useful as a guide in other areas but not good with investments.
Date published: 2023-04-19
Rated 3 out of 5 by from Turbotax Need to update software for QBI and Safe Harbor. 2 issues, first is very little guidance on these topics. Second issue is if you have residential and commercial properties it is impossible to tell how they are grouped as the list reads the same for every property. This section really needs to be improved as it has been limited in 2020 and 2021.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo is great It was easy step by step, I would highly recommend service
Date published: 2023-04-19
Rated 2 out of 5 by from It's never free The premise that this a free filing is misleading. The company will find a way to charge you a service fee for tax preparation and filing.
Date published: 2023-04-19
Rated 5 out of 5 by from TT Loved it!! Easy to use and FAST!!! I got our taxes done in one hour and 19 minutes even after having a heart attack in the family on Monday!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 351
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from More & More Expensive Each Year! No one likes doing taxes, but Turbo Tax does make it easy for those who do not want to involve hiring an accountant. However, each year it seems like Turbo Tax gets more expensive. If you have investment accounts, you automatically need to upgrade. Every other page asks you if you want to upgrade to Turbotax Max. State returns are an fee, and most of the state return pulls over from the federal return, so it's grossly overpriced. I also find that if one of the boxes in your investment account tax paperwork doesn't line up exactly, it's hard to know if you are correctly entering something for your investment account. My partner and I bought a house this past year. He selected he had purchased a house this year on the main Turbo Tax menu, however, he was not prompted to enter any information about our house and as a result did not receive any of the tax breaks for payment of real estate taxes or interest. I was prompted, but we both should have been prompted.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is a scam Turbo tax Claims to be free yet charges $150. Won’t be using it again. For what turbo tax charges I could hire a tax professional that I can talk to
Date published: 2023-04-19
Rated 5 out of 5 by from Was AVery Good Experience The help I received from your agents was excellent, in particular dan. He followed up continuously throughout the process. Was responsive, helpful and most importantly proactive. He was very knowledgeable of teh law and teh software and when he did not know an answer (an obscure parsonage issue) he followed up internally until an answer was found.
Date published: 2023-04-19
Rated 5 out of 5 by from W2-C submitted with ease Michelle with TurboTax gracefully (& patiently) guided me through the process of submitting a corrected W-2C perfectly!! Thank you!
Date published: 2023-04-19
Rated 5 out of 5 by from Great service GREAT SERVICE AND VERY SIMPLE TO USE. HAD ME DONE IN 35 MINUTES.
Date published: 2023-04-19
Rated 2 out of 5 by from Could be better - Investment shortcomings Importing data from stocks does not import correctly. I had a net loss from sales of my stocks and that wasn't reflected. Also my foreign trades were not document correctly. So I ended up having to manually input it. Still useful as a guide in other areas but not good with investments.
Date published: 2023-04-19
Rated 3 out of 5 by from Turbotax Need to update software for QBI and Safe Harbor. 2 issues, first is very little guidance on these topics. Second issue is if you have residential and commercial properties it is impossible to tell how they are grouped as the list reads the same for every property. This section really needs to be improved as it has been limited in 2020 and 2021.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo is great It was easy step by step, I would highly recommend service
Date published: 2023-04-19
Rated 2 out of 5 by from It's never free The premise that this a free filing is misleading. The company will find a way to charge you a service fee for tax preparation and filing.
Date published: 2023-04-19
Rated 5 out of 5 by from TT Loved it!! Easy to use and FAST!!! I got our taxes done in one hour and 19 minutes even after having a heart attack in the family on Monday!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 351