TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax definitely makes it so I can understand! I enjoy doing the taxes on my own with the explanations on TurboTax. Really east.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo Tax Needs attention for Mac users Have been loyal users of Turbo Tax for many years, using a Mac. This year there was a glitch or something that caused it to insist on a keychain password, which I have never used. The only way I was able to get around it was a suggestion from another user on Turbo Tax user on a blog, but nothing was responded to by Turbo Tax. It took hours to research and finally find the blog and figure out how to move forward. Disappointed.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is very helpful Turbo Tax was helpful and i was able to complete my taxes on time
Date published: 2023-04-10
Rated 4 out of 5 by from Helpful but pushy. Your product is helpful because I trust the accuracy, given that my taxes are relatively simple. I like being able to complete them at my pace rather than on an accountant's time. My only gripe is that you guys don't need to ask for an upgrade every other page. Ask once and move on.
Date published: 2023-04-10
Rated 2 out of 5 by from Forgot to file 2021, and have to file by mail It was okay, I guess. Not having the option to file, regardless of the close of the tax season, after the fact, is a let-down.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax 2022 fiing I have been using Turbo tax for many years and each year it gets easier to use it.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Tax Tool This is my second year using Turbo Tax, it was so easy.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to use, step by step The process of entering your tax data is very easy. The software walks you step by step. TurboTax gives you guidance along the way. Have been using it for 20+ years. Super Easy.
Date published: 2023-04-10
Rated 3 out of 5 by from IT is ok most of the time In general I can make it do my taxes. It still doesn't handle K-1's very well, requiring I enter all data line by line. Tedious at best. Program crashed 4 times during course of completion, saving data but creating some spurious anxiety! Printing, saving and fling screens were problematic and required manually forcing program to do what I needed it to do. Overall, if there was a better choice I would use it. Seems quite dated considering all the resources available in the software universe.
Date published: 2023-04-10
Rated 2 out of 5 by from Had a lot of problems with TurboTax this year. Took approx 3 hrs to get program to take Activation Code to begin my taxes (2 of those hrs Turbo rep was trying to help). Later had problems getting program to let me type in figures, like Social Security income. As a reward to me for all the problems I was having, they sent me a Service Code to enter to cover payments. Was on phone later with 2 different techs who after 3 hrs told me it didn't apply to my situation. Program cleared one of my state taxes for submission, then I got an email rejecting it for errors. Not a good experience after using Turbo Tax for approximately 25 years.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3484
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax definitely makes it so I can understand! I enjoy doing the taxes on my own with the explanations on TurboTax. Really east.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo Tax Needs attention for Mac users Have been loyal users of Turbo Tax for many years, using a Mac. This year there was a glitch or something that caused it to insist on a keychain password, which I have never used. The only way I was able to get around it was a suggestion from another user on Turbo Tax user on a blog, but nothing was responded to by Turbo Tax. It took hours to research and finally find the blog and figure out how to move forward. Disappointed.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is very helpful Turbo Tax was helpful and i was able to complete my taxes on time
Date published: 2023-04-10
Rated 4 out of 5 by from Helpful but pushy. Your product is helpful because I trust the accuracy, given that my taxes are relatively simple. I like being able to complete them at my pace rather than on an accountant's time. My only gripe is that you guys don't need to ask for an upgrade every other page. Ask once and move on.
Date published: 2023-04-10
Rated 2 out of 5 by from Forgot to file 2021, and have to file by mail It was okay, I guess. Not having the option to file, regardless of the close of the tax season, after the fact, is a let-down.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax 2022 fiing I have been using Turbo tax for many years and each year it gets easier to use it.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Tax Tool This is my second year using Turbo Tax, it was so easy.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to use, step by step The process of entering your tax data is very easy. The software walks you step by step. TurboTax gives you guidance along the way. Have been using it for 20+ years. Super Easy.
Date published: 2023-04-10
Rated 3 out of 5 by from IT is ok most of the time In general I can make it do my taxes. It still doesn't handle K-1's very well, requiring I enter all data line by line. Tedious at best. Program crashed 4 times during course of completion, saving data but creating some spurious anxiety! Printing, saving and fling screens were problematic and required manually forcing program to do what I needed it to do. Overall, if there was a better choice I would use it. Seems quite dated considering all the resources available in the software universe.
Date published: 2023-04-10
Rated 2 out of 5 by from Had a lot of problems with TurboTax this year. Took approx 3 hrs to get program to take Activation Code to begin my taxes (2 of those hrs Turbo rep was trying to help). Later had problems getting program to let me type in figures, like Social Security income. As a reward to me for all the problems I was having, they sent me a Service Code to enter to cover payments. Was on phone later with 2 different techs who after 3 hrs told me it didn't apply to my situation. Program cleared one of my state taxes for submission, then I got an email rejecting it for errors. Not a good experience after using Turbo Tax for approximately 25 years.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3484