TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBOTAX IS EASY its quick and simple so i enjoy using it. wheni get confused the tips help me out in what i need.
Date published: 2023-04-11
Rated 3 out of 5 by from Simple yet cumbersome Unfortunately, the past year's processing through TurboTax suggested and allowed a Federal exemption that later ended up unacceptable resulting in tax owed rather than the refund expected. This year - nothing was mentioned though W-2's and last year's filing information was automatically downloaded. Being charged full rate by TurboTax for State taxes preparation when not ableto e-file due to a defunct K-1 (even entering all zeros to supposedly remove it) was frustrating! For the most part, the process of filing via Turbo Tax is fairly simple.
Date published: 2023-04-11
Rated 1 out of 5 by from I won't be back I've used TurboTax for over a decade. The price is now not worth it.
Date published: 2023-04-11
Rated 3 out of 5 by from Annoyed by what they make you pay for If you want to pay the extra fees by credit card, they end up charging you BEFORE you've even filed your taxes. That is messed up. They have charged you before you've even decided whether you want to file your taxes with them. So then at that point, you have no choice but to go through with the submission. Also, the sneakiness throughout of having to add fees when you pay state taxes (which almost everyone has to do. Absurd that they make you pay extra.), or to add some random dividend income, is really really frustrating. But the cherry on top is the fact that you have to pay TAX ON THE FEES TO FILE YOUR TAXES. WHAT???
Date published: 2023-04-11
Rated 4 out of 5 by from 1095-A Issues + Asset Vagueness 1095-A: TurboTax could not process a 1095-A with any months listed at $0.00 for Monthly Enrollment Premiums, SLCSP Premium, and Advance Payment of Premium Tax Credit. Had to print my returns instead of e-file because of this. Asset Vagueness: 1) Could not tell if my state (CA) allowed for Depreciation on my automobile because a notice came up that said CA does not calculate an amount for the type of depreciation in question. At the same time, TurboTax auto-filled the CA box with the equivalent amount of the Federal Depreciation. To be on the safe side, I put $0.00 in the CA depreciation, and I possibly missed out on tax deductions as a result. 2) Had to go back and delete an asset from my Income and Deductions category for which I hadn't filled in any information in order to avoid auto-fill of that asset and subsequent questions.
Date published: 2023-04-11
Rated 4 out of 5 by from It's only flaw I love TurboTax, I've used this service every year since becoming an adult, and I don't plan on stopping. I willingly pay an essentially extravagant amount compared to the price of simply not using the service and doing my taxes myself, because this service gives peace of mind, and amazing convenience. The only flaw, is that they incessantly advertise their increased services of which I have no interest and clearly haven't for years. This is reasonably pardonable and only loses them one star.
Date published: 2023-04-11
Rated 3 out of 5 by from This year was little challenging This year was little challenging to get quick help from Turbo experts and guidance. At end it worked ok and we were able to submit the Tax retrun before due date.
Date published: 2023-04-11
Rated 1 out of 5 by from Overpriced hidden fees This software is purposefully designed to be confusing and misleading about the price, while constantly bombarding you with upgrade options. This is the last year I will ever use this software.
Date published: 2023-04-11
Rated 5 out of 5 by from Another great experience with TurboTax TurboTax may not be the cheapest tax preparation software out there but it is the BEST! I have used it for years and I like that it keeps my tax return history and is very easy to follow.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax isa okay It has been easier to file with Turbo Tax. We've been with them since 2020.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3460
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBOTAX IS EASY its quick and simple so i enjoy using it. wheni get confused the tips help me out in what i need.
Date published: 2023-04-11
Rated 3 out of 5 by from Simple yet cumbersome Unfortunately, the past year's processing through TurboTax suggested and allowed a Federal exemption that later ended up unacceptable resulting in tax owed rather than the refund expected. This year - nothing was mentioned though W-2's and last year's filing information was automatically downloaded. Being charged full rate by TurboTax for State taxes preparation when not ableto e-file due to a defunct K-1 (even entering all zeros to supposedly remove it) was frustrating! For the most part, the process of filing via Turbo Tax is fairly simple.
Date published: 2023-04-11
Rated 1 out of 5 by from I won't be back I've used TurboTax for over a decade. The price is now not worth it.
Date published: 2023-04-11
Rated 3 out of 5 by from Annoyed by what they make you pay for If you want to pay the extra fees by credit card, they end up charging you BEFORE you've even filed your taxes. That is messed up. They have charged you before you've even decided whether you want to file your taxes with them. So then at that point, you have no choice but to go through with the submission. Also, the sneakiness throughout of having to add fees when you pay state taxes (which almost everyone has to do. Absurd that they make you pay extra.), or to add some random dividend income, is really really frustrating. But the cherry on top is the fact that you have to pay TAX ON THE FEES TO FILE YOUR TAXES. WHAT???
Date published: 2023-04-11
Rated 4 out of 5 by from 1095-A Issues + Asset Vagueness 1095-A: TurboTax could not process a 1095-A with any months listed at $0.00 for Monthly Enrollment Premiums, SLCSP Premium, and Advance Payment of Premium Tax Credit. Had to print my returns instead of e-file because of this. Asset Vagueness: 1) Could not tell if my state (CA) allowed for Depreciation on my automobile because a notice came up that said CA does not calculate an amount for the type of depreciation in question. At the same time, TurboTax auto-filled the CA box with the equivalent amount of the Federal Depreciation. To be on the safe side, I put $0.00 in the CA depreciation, and I possibly missed out on tax deductions as a result. 2) Had to go back and delete an asset from my Income and Deductions category for which I hadn't filled in any information in order to avoid auto-fill of that asset and subsequent questions.
Date published: 2023-04-11
Rated 4 out of 5 by from It's only flaw I love TurboTax, I've used this service every year since becoming an adult, and I don't plan on stopping. I willingly pay an essentially extravagant amount compared to the price of simply not using the service and doing my taxes myself, because this service gives peace of mind, and amazing convenience. The only flaw, is that they incessantly advertise their increased services of which I have no interest and clearly haven't for years. This is reasonably pardonable and only loses them one star.
Date published: 2023-04-11
Rated 3 out of 5 by from This year was little challenging This year was little challenging to get quick help from Turbo experts and guidance. At end it worked ok and we were able to submit the Tax retrun before due date.
Date published: 2023-04-11
Rated 1 out of 5 by from Overpriced hidden fees This software is purposefully designed to be confusing and misleading about the price, while constantly bombarding you with upgrade options. This is the last year I will ever use this software.
Date published: 2023-04-11
Rated 5 out of 5 by from Another great experience with TurboTax TurboTax may not be the cheapest tax preparation software out there but it is the BEST! I have used it for years and I like that it keeps my tax return history and is very easy to follow.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax isa okay It has been easier to file with Turbo Tax. We've been with them since 2020.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3460