TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Great experience!!! Very easy user interface. The helpful hints helped me navigate things I had questions about.
Date published: 2023-04-11
Rated 4 out of 5 by from My long time go to. I've been using TT for years. It just works well for us, though we have a fairly simple tax situation.
Date published: 2023-04-11
Rated 4 out of 5 by from Good for Self-Employed Filers I appreciate the step-by-step process with examples and explanations, as well as use of previous returns for consistency and comparisons.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome! this is amazing and I will recommend to my friend wow
Date published: 2023-04-11
Rated 2 out of 5 by from Mediocre solution Process is straightforward, but takes longer than it should due to excessive loading. Loads of hidden fees under the guise of being helpful add-ons. Despite only filing a W-2 and 1099 at the end I was forced to cough up $120 with no explanation.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is a very product and very easy to use I never engaged an expert. In 2021 I made a mistake and ordered H & R Block. They did not give me an opportunity to type in my exemptions, which I know were more than the standard deduction. I believe they assumed the standard deduction would fit anyone my age or income bracket. I tried to enter the numbers, but couldn't figure out to do it. Turbo Tax gives me the opportunity to include everything. Thank you
Date published: 2023-04-11
Rated 5 out of 5 by from AWESOME PRODUCT SO EASY TO USE! BEEN USING TURBO TAX FOR YEARS, DON'T KNOW WHY ANYONE PAYS A CPA ANYMORE LOL
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent walk through service TurboTax literally walks you through every write off… so you can get the Max refund available…they have numerous options for filing that can fit anyone's budget or needs...Excellent service!!
Date published: 2023-04-11
Rated 5 out of 5 by from So Easy!! Excellent and easy! Ive been using turbotax for years!
Date published: 2023-04-11
Rated 2 out of 5 by from This was the first year I had major, major issues I've used TurboTax for 15 years. This was the first year I can say was an unqualified disaster. There were several software bugs. The first was for the reporting of tax-exempt interest. It asked for the states that comprised my municipal bonds, and it just wouldn't let me put in the states without crashing. Wasted over 90 minutes of my time dealing with that. Then there was a horrible issue with applying my refund to next year's taxes. I had to engage a phone rep for over 30 minutes to clear that issue up. And then there were major issues interfacing with the Id.me site so I could e-file my taxes. Not sure I will be using TurboTax again next year. Argh.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3374
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Great experience!!! Very easy user interface. The helpful hints helped me navigate things I had questions about.
Date published: 2023-04-11
Rated 4 out of 5 by from My long time go to. I've been using TT for years. It just works well for us, though we have a fairly simple tax situation.
Date published: 2023-04-11
Rated 4 out of 5 by from Good for Self-Employed Filers I appreciate the step-by-step process with examples and explanations, as well as use of previous returns for consistency and comparisons.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome! this is amazing and I will recommend to my friend wow
Date published: 2023-04-11
Rated 2 out of 5 by from Mediocre solution Process is straightforward, but takes longer than it should due to excessive loading. Loads of hidden fees under the guise of being helpful add-ons. Despite only filing a W-2 and 1099 at the end I was forced to cough up $120 with no explanation.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is a very product and very easy to use I never engaged an expert. In 2021 I made a mistake and ordered H & R Block. They did not give me an opportunity to type in my exemptions, which I know were more than the standard deduction. I believe they assumed the standard deduction would fit anyone my age or income bracket. I tried to enter the numbers, but couldn't figure out to do it. Turbo Tax gives me the opportunity to include everything. Thank you
Date published: 2023-04-11
Rated 5 out of 5 by from AWESOME PRODUCT SO EASY TO USE! BEEN USING TURBO TAX FOR YEARS, DON'T KNOW WHY ANYONE PAYS A CPA ANYMORE LOL
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent walk through service TurboTax literally walks you through every write off… so you can get the Max refund available…they have numerous options for filing that can fit anyone's budget or needs...Excellent service!!
Date published: 2023-04-11
Rated 5 out of 5 by from So Easy!! Excellent and easy! Ive been using turbotax for years!
Date published: 2023-04-11
Rated 2 out of 5 by from This was the first year I had major, major issues I've used TurboTax for 15 years. This was the first year I can say was an unqualified disaster. There were several software bugs. The first was for the reporting of tax-exempt interest. It asked for the states that comprised my municipal bonds, and it just wouldn't let me put in the states without crashing. Wasted over 90 minutes of my time dealing with that. Then there was a horrible issue with applying my refund to next year's taxes. I had to engage a phone rep for over 30 minutes to clear that issue up. And then there were major issues interfacing with the Id.me site so I could e-file my taxes. Not sure I will be using TurboTax again next year. Argh.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3374