TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from No happy with the price I paid The lady that assisted me was very helpful, so my complaint is not about her at all. I was having the same problem the last 3 years with an error with the W2 this year It was on my husband's and mine. When I was prompted to fix the problem, it asked like it did the last 2 years for if I needed help this was the first time, I was charged for live assistance Wich I didn't know there would be a charge for & I did not request live assistance I asked for help like I did the last 2 years. I paid $202.00 to do my taxes this year & I have never paid this amount even when I would pay a tax expert to do them for me. I will Not do my taxes with turbo tax in the future.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax never fails Efficient as always and no freezing like in years past. One issue with this year was the excessive questions about banking in a foreign country. I feel that it reflects my location rather than my income and 5 times prompting when filing seems excessive.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use and always accurate. Love the app but please add an option to go straight to the standard deduction. Without a mortgage 99.9% of the time itemization is a waste of time.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax works live works well also................................
Date published: 2023-04-14
Rated 4 out of 5 by from Last minute software update? Everything was fine until I tried to e-File. Got a message that may have to get online software updates (without telling me what the updates were for) causing anxiety. What would have happened if I had filed prior to the update?
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes Made Easy I love using turbo tax and I have used it almost every year I have had to file taxes, I like the ability to be self-sufficient with my taxes instead of having to find a CPA and pay them to do the work for me.
Date published: 2023-04-14
Rated 1 out of 5 by from THE NEW VERSION OF TURBO TAX IS AWFUL!!! I have used Turbo Tax for Years! And I have never had such trouble. The return I just filed should have taken me 20 minutes, if that. I have been working on it most of the afternoon!! Very difficult to use and understand. PLEASE RETURN TO THE PREVIOUS FORMAT
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tittle is user friendly. This is the best experience ever when it comes to filing taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is easy, simple, fast, and Fantabulous! Awesome! no worries as Turbo Tax simplifies everything for filing taxes.
Date published: 2023-04-14
Rated 2 out of 5 by from Overcharging AND glitching out during review There is quite the many charges this year to use turbotax compared to the prior years. It's efficient, yes. But there were issues during the review portion of the website that made me repeat trying to e-file over and over. I finally closed all browsers and restarted, and that worked.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3227
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from No happy with the price I paid The lady that assisted me was very helpful, so my complaint is not about her at all. I was having the same problem the last 3 years with an error with the W2 this year It was on my husband's and mine. When I was prompted to fix the problem, it asked like it did the last 2 years for if I needed help this was the first time, I was charged for live assistance Wich I didn't know there would be a charge for & I did not request live assistance I asked for help like I did the last 2 years. I paid $202.00 to do my taxes this year & I have never paid this amount even when I would pay a tax expert to do them for me. I will Not do my taxes with turbo tax in the future.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax never fails Efficient as always and no freezing like in years past. One issue with this year was the excessive questions about banking in a foreign country. I feel that it reflects my location rather than my income and 5 times prompting when filing seems excessive.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use and always accurate. Love the app but please add an option to go straight to the standard deduction. Without a mortgage 99.9% of the time itemization is a waste of time.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax works live works well also................................
Date published: 2023-04-14
Rated 4 out of 5 by from Last minute software update? Everything was fine until I tried to e-File. Got a message that may have to get online software updates (without telling me what the updates were for) causing anxiety. What would have happened if I had filed prior to the update?
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes Made Easy I love using turbo tax and I have used it almost every year I have had to file taxes, I like the ability to be self-sufficient with my taxes instead of having to find a CPA and pay them to do the work for me.
Date published: 2023-04-14
Rated 1 out of 5 by from THE NEW VERSION OF TURBO TAX IS AWFUL!!! I have used Turbo Tax for Years! And I have never had such trouble. The return I just filed should have taken me 20 minutes, if that. I have been working on it most of the afternoon!! Very difficult to use and understand. PLEASE RETURN TO THE PREVIOUS FORMAT
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tittle is user friendly. This is the best experience ever when it comes to filing taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is easy, simple, fast, and Fantabulous! Awesome! no worries as Turbo Tax simplifies everything for filing taxes.
Date published: 2023-04-14
Rated 2 out of 5 by from Overcharging AND glitching out during review There is quite the many charges this year to use turbotax compared to the prior years. It's efficient, yes. But there were issues during the review portion of the website that made me repeat trying to e-file over and over. I finally closed all browsers and restarted, and that worked.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3227