TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Very advanced service I really liked how you can upload copies of papers you have and the program will identify everything you need
Date published: 2023-04-12
Rated 4 out of 5 by from Was pretty quick and stress free Was pretty stress free. Would be nice if the price was a bit lower.
Date published: 2023-04-12
Rated 2 out of 5 by from Ehh Ehh the refill gets in a loop and nothing gets done
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Great Great Tax Program; easy to enter and understand, simple, explanations are good, was Happy to eFile both Federal and State. However, the only disconnect was the payment system, font was too big or too small and caused a problem or challenge
Date published: 2023-04-12
Rated 5 out of 5 by from easy process reasonable price 15 mins and complete! easy process reasonable price
Date published: 2023-04-12
Rated 2 out of 5 by from good but could be so much better One example would be, being unable to see whether or not I was approved for the homestead credit was quite frustrating. Only after I paid was I able to review the forms to actually see I was getting it. Things like that should be more transparant.
Date published: 2023-04-12
Rated 5 out of 5 by from Great, but expensive I like using Turbo Tax, but it has gotten expensive.
Date published: 2023-04-12
Rated 4 out of 5 by from easy to use Turbo tax is a simple, effective tool. We found it easy to navigate.
Date published: 2023-04-12
Rated 5 out of 5 by from Amazing service Very easy to use, great graphics, amazing service!
Date published: 2023-04-12
Rated 1 out of 5 by from Could not get a stright ansewer Had a question regarding capital loss carry forward, I wanted to carry 2021 loss forward to 2023 and not use any of the loss in 2022. After attempting several times to zero out the capital loss in the preparation stage of the return when I reviewed the return the amount was there (line 7 form 1040). I contacted "the community" with no luck, I requested a phone call, which I received promptly. I explained to the agent what I was trying to do, she walked me through several time doing exactly what I had done before with the same results. After she spoke to a supervisor and had me do the same thing again with the same results, here only suggestion was to upgrade to a professional tax expert for a additional charge of course, which I declined. I contacted the IRS and explained what I was trying to do, and in less than 5 minutes on the phone I got the answer I was looking for. Earned interest is considered capital gain, so prior years loss must be applied, come on you guys, you didn't know this. You may want to update your definition of Capital gain or loss to include interest income, would have saved me about 3 hrs. of my time. I've used Turbo Tax since 2000, only in the past 3 years have I used the online version, you no longer support the Apple OS I use, which is to bad. Needless to say when the 2023 1040 is due I have my doubts that I will be using your product again.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3199
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very advanced service I really liked how you can upload copies of papers you have and the program will identify everything you need
Date published: 2023-04-12
Rated 4 out of 5 by from Was pretty quick and stress free Was pretty stress free. Would be nice if the price was a bit lower.
Date published: 2023-04-12
Rated 2 out of 5 by from Ehh Ehh the refill gets in a loop and nothing gets done
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Great Great Tax Program; easy to enter and understand, simple, explanations are good, was Happy to eFile both Federal and State. However, the only disconnect was the payment system, font was too big or too small and caused a problem or challenge
Date published: 2023-04-12
Rated 5 out of 5 by from easy process reasonable price 15 mins and complete! easy process reasonable price
Date published: 2023-04-12
Rated 2 out of 5 by from good but could be so much better One example would be, being unable to see whether or not I was approved for the homestead credit was quite frustrating. Only after I paid was I able to review the forms to actually see I was getting it. Things like that should be more transparant.
Date published: 2023-04-12
Rated 5 out of 5 by from Great, but expensive I like using Turbo Tax, but it has gotten expensive.
Date published: 2023-04-12
Rated 4 out of 5 by from easy to use Turbo tax is a simple, effective tool. We found it easy to navigate.
Date published: 2023-04-12
Rated 5 out of 5 by from Amazing service Very easy to use, great graphics, amazing service!
Date published: 2023-04-12
Rated 1 out of 5 by from Could not get a stright ansewer Had a question regarding capital loss carry forward, I wanted to carry 2021 loss forward to 2023 and not use any of the loss in 2022. After attempting several times to zero out the capital loss in the preparation stage of the return when I reviewed the return the amount was there (line 7 form 1040). I contacted "the community" with no luck, I requested a phone call, which I received promptly. I explained to the agent what I was trying to do, she walked me through several time doing exactly what I had done before with the same results. After she spoke to a supervisor and had me do the same thing again with the same results, here only suggestion was to upgrade to a professional tax expert for a additional charge of course, which I declined. I contacted the IRS and explained what I was trying to do, and in less than 5 minutes on the phone I got the answer I was looking for. Earned interest is considered capital gain, so prior years loss must be applied, come on you guys, you didn't know this. You may want to update your definition of Capital gain or loss to include interest income, would have saved me about 3 hrs. of my time. I've used Turbo Tax since 2000, only in the past 3 years have I used the online version, you no longer support the Apple OS I use, which is to bad. Needless to say when the 2023 1040 is due I have my doubts that I will be using your product again.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3199