TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by
lwu1212 from
Not easier than two years ago.
1) I did the 1040SR like before. But this time i gives too much items to check. 2) Before, we pay money before filing which is easier and reasonable. This year , it is to early to due the TURBOTAX charges ($171 for me). 3) I asked "how to print out my fed and State files", all the replies are helpless. You should have some robots to to be "alive".
Date published: 2023-04-12
Rated 2 out of 5 by
Bilal M from
Software was not acting reliably
Turbotax wanted me to make some fixes required for efiling but the page would get slow to a point that I'd need to wait for several minutes just to be able to type in the field. I had to do this process multiple times and throughout the process I had no idea how long it would eventually take. Using other browsers did not help either. I called in support. The call would hang up before the process was done (not sure if the calling system is also messed up). Overall it wasted several hours before we could get around this issue. If I had known this before I started filing, I would have not come to TurboTax. Not sure if I would use TurboTax next year.
Date published: 2023-04-12
Rated 3 out of 5 by
DDTTax from
DDT Tax Review
Everything was good with the exception of not having a full list of items to fix before filing. This was irritating.
Date published: 2023-04-12
Rated 5 out of 5 by
AlexGabi99 from
Smooth Experience
it is super helpful and aware to all changes and mistakes you make.
Date published: 2023-04-12
Rated 3 out of 5 by
Susup from
More to go forward
Charging too much for the premium at $119 + Tax, making it about $130/-
Date published: 2023-04-12
Rated 5 out of 5 by
Babysweetz from
TurboTax is the BEST!
I always get so nervous doing my taxes, but with TurboTax it just makes the process so simple and it helps so much when I don't understand a certain area; I can click on the question mark and get a simple answer! I thank TurboTax for their dedication too all who want to do their taxes on their own, but do need assitance! You go TurboTax, Ill be back next year!
Date published: 2023-04-12
Rated 5 out of 5 by
PatChui from
Awesome
Very easy to use. Just answered the questions step by step.
Date published: 2023-04-12
Rated 4 out of 5 by
kaciepaige from
Excellent as always
always good. I enjoy going at my own pace, and the tips and details.
Date published: 2023-04-12
Rated 5 out of 5 by
JPfromWI from
Turbo Tax is Awesome
Intuitive product that is easy to use for maximum return.
Date published: 2023-04-12
Rated 5 out of 5 by
Priscilla jean from
Great
It was a great experience vary simple no hassle I think I'm going to ues turbo tax in the future it was a good experience
All TurboTax® Offerings Reviews - Page 3187
Date published: 2023-04-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
lwu1212 from
Not easier than two years ago.
1) I did the 1040SR like before. But this time i gives too much items to check. 2) Before, we pay money before filing which is easier and reasonable. This year , it is to early to due the TURBOTAX charges ($171 for me). 3) I asked "how to print out my fed and State files", all the replies are helpless. You should have some robots to to be "alive".
Date published: 2023-04-12
Rated 2 out of 5 by
Bilal M from
Software was not acting reliably
Turbotax wanted me to make some fixes required for efiling but the page would get slow to a point that I'd need to wait for several minutes just to be able to type in the field. I had to do this process multiple times and throughout the process I had no idea how long it would eventually take. Using other browsers did not help either. I called in support. The call would hang up before the process was done (not sure if the calling system is also messed up). Overall it wasted several hours before we could get around this issue. If I had known this before I started filing, I would have not come to TurboTax. Not sure if I would use TurboTax next year.
Date published: 2023-04-12
Rated 3 out of 5 by
DDTTax from
DDT Tax Review
Everything was good with the exception of not having a full list of items to fix before filing. This was irritating.
Date published: 2023-04-12
Rated 5 out of 5 by
AlexGabi99 from
Smooth Experience
it is super helpful and aware to all changes and mistakes you make.
Date published: 2023-04-12
Rated 3 out of 5 by
Susup from
More to go forward
Charging too much for the premium at $119 + Tax, making it about $130/-
Date published: 2023-04-12
Rated 5 out of 5 by
Babysweetz from
TurboTax is the BEST!
I always get so nervous doing my taxes, but with TurboTax it just makes the process so simple and it helps so much when I don't understand a certain area; I can click on the question mark and get a simple answer! I thank TurboTax for their dedication too all who want to do their taxes on their own, but do need assitance! You go TurboTax, Ill be back next year!
Date published: 2023-04-12
Rated 5 out of 5 by
PatChui from
Awesome
Very easy to use. Just answered the questions step by step.
Date published: 2023-04-12
Rated 4 out of 5 by
kaciepaige from
Excellent as always
always good. I enjoy going at my own pace, and the tips and details.
Date published: 2023-04-12
Rated 5 out of 5 by
JPfromWI from
Turbo Tax is Awesome
Intuitive product that is easy to use for maximum return.
Date published: 2023-04-12
Rated 5 out of 5 by
Priscilla jean from
Great
It was a great experience vary simple no hassle I think I'm going to ues turbo tax in the future it was a good experience
All TurboTax® Offerings Reviews - Page 3187
Date published: 2023-04-12