TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from OK But Has Errors and Shortcommings In general it works well. But there are errors! When I contacted TurboTax and spoke to a support person they weren't very interested in correcting the errors. In addition, during the review process things come up asking for more info and it is really confusing what they are asking for and where you find and put in the info. These appear to come from forms automatically downloaded into TurboTax like 1099's from major institutions like Schwab. Perhaps info doesn't need to be filled in or TurboTax wants to demand data that does not exist. In any case, very confusing. I've noticed over the years that TurboTax has more and more of these problems so the product is getting less and less reliable and easy to use and they are behind the curve in fixing this.
Date published: 2023-04-12
Rated 5 out of 5 by from TubroTax has been helping me since 2011 The experts are just that experts! The wait time for a call back was exceptional. My return was on there screen before they called and my questions were answered with ease without making me feel ignorant.
Date published: 2023-04-12
Rated 1 out of 5 by from This site sucks Y'all do everything you can to make taxes complicated and to squeeze more money out of people that work hard, you should be ashamed of yourselves
Date published: 2023-04-12
Rated 2 out of 5 by from Not Transparent Enough Several knocks on my experience: 1. My reason to use TurboTax was to compare filing married or separately. This was not presented as an option. Only by completing the return and changing status and going through all steps again could it be done. TurboTax should be doing this automatically. 2. The cost is buried until you are too far in. You have income from form K-1? The cost of your return just doubled to include that one line on your 1040. 3. Bank fees for electronic filing or direct deposit refund of about $20 not disclosed until the very last step.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbotax is awesome So easy and helpful I am new to adulting and I would have been lost without it
Date published: 2023-04-12
Rated 5 out of 5 by from Flawless Tax Preparation Turbo Tax once again "walked" me through my taxes and forms and custom tailored itself for my particular tax situation and allowed me to E-file my returns, federal for free and state for a small fee. I appreciate that it checks my return for accuracy and even lets me know that my returns have been accepted. I wouldn't do my taxes any other way!
Date published: 2023-04-12
Rated 4 out of 5 by from State tax part is confusing... State tax part is confusing... If that gets easier then it gets a 5 star...
Date published: 2023-04-12
Rated 3 out of 5 by from It automatically put me in premium w/o asking For the most part I have enjoyed TT but this year it started my return in TT Premium with out giving me an option for a lesser product at a cheaper price. When I was ready to file, it cost me $209 which I could have paid to have someone do the taxes for me. My option was pay the 209 or delete and start over... My time has a value too so either way I was charged hundreds more than I should have. My look at other products next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Service My family has used Turbo Tax before but this was my first time doing it by myself. It was thorough and easily understood, with a bounty of information along the way.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo tax can be confusing at times it was very confusing at times and the costs were not accurately explained at the beginning
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3157
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from OK But Has Errors and Shortcommings In general it works well. But there are errors! When I contacted TurboTax and spoke to a support person they weren't very interested in correcting the errors. In addition, during the review process things come up asking for more info and it is really confusing what they are asking for and where you find and put in the info. These appear to come from forms automatically downloaded into TurboTax like 1099's from major institutions like Schwab. Perhaps info doesn't need to be filled in or TurboTax wants to demand data that does not exist. In any case, very confusing. I've noticed over the years that TurboTax has more and more of these problems so the product is getting less and less reliable and easy to use and they are behind the curve in fixing this.
Date published: 2023-04-12
Rated 5 out of 5 by from TubroTax has been helping me since 2011 The experts are just that experts! The wait time for a call back was exceptional. My return was on there screen before they called and my questions were answered with ease without making me feel ignorant.
Date published: 2023-04-12
Rated 1 out of 5 by from This site sucks Y'all do everything you can to make taxes complicated and to squeeze more money out of people that work hard, you should be ashamed of yourselves
Date published: 2023-04-12
Rated 2 out of 5 by from Not Transparent Enough Several knocks on my experience: 1. My reason to use TurboTax was to compare filing married or separately. This was not presented as an option. Only by completing the return and changing status and going through all steps again could it be done. TurboTax should be doing this automatically. 2. The cost is buried until you are too far in. You have income from form K-1? The cost of your return just doubled to include that one line on your 1040. 3. Bank fees for electronic filing or direct deposit refund of about $20 not disclosed until the very last step.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbotax is awesome So easy and helpful I am new to adulting and I would have been lost without it
Date published: 2023-04-12
Rated 5 out of 5 by from Flawless Tax Preparation Turbo Tax once again "walked" me through my taxes and forms and custom tailored itself for my particular tax situation and allowed me to E-file my returns, federal for free and state for a small fee. I appreciate that it checks my return for accuracy and even lets me know that my returns have been accepted. I wouldn't do my taxes any other way!
Date published: 2023-04-12
Rated 4 out of 5 by from State tax part is confusing... State tax part is confusing... If that gets easier then it gets a 5 star...
Date published: 2023-04-12
Rated 3 out of 5 by from It automatically put me in premium w/o asking For the most part I have enjoyed TT but this year it started my return in TT Premium with out giving me an option for a lesser product at a cheaper price. When I was ready to file, it cost me $209 which I could have paid to have someone do the taxes for me. My option was pay the 209 or delete and start over... My time has a value too so either way I was charged hundreds more than I should have. My look at other products next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Service My family has used Turbo Tax before but this was my first time doing it by myself. It was thorough and easily understood, with a bounty of information along the way.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo tax can be confusing at times it was very confusing at times and the costs were not accurately explained at the beginning
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3157