TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is truly the best! I've been using TurboTax for years and I will never go back. It's easy to use and helps get the best return.
Date published: 2023-04-20
Rated 4 out of 5 by from Three and half stars My tax situation changed and there were some extra forms I had to fill out which was expected, but I just wish some of the instructions were more thorough. There were times I had to go on the IRS website for an explanation because the instructions were not clear enough. There were also a lot of grammatical errors which at times made it a little confusing so this year quality assurance was off. Another thing I wanted to note and this is probably a preference right, but there's a section where you put your tax expenses but throughout the software I found myself paying for more than one return and I completely forgot to go back and update the amount. That's my fault, but maybe a reminder to go back and update the software fees at the end would be helpful.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is awesome!! This is the 8th year I have used Turbo Tax and it is quick and easy.
Date published: 2023-04-20
Rated 5 out of 5 by from great program Great questions, easy to use, fantastic explainations
Date published: 2023-04-20
Rated 1 out of 5 by from Price Charging more than needed adding more unnecessary expenses on top of taxes
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is Terrific! I trust TurboTax, appreciate the guidance, and have successfully used them in the past.
Date published: 2023-04-20
Rated 5 out of 5 by from Love my Turbotax This is my 3rd year using Turbotax, Love It!!! So easy to use, fast and then its filed online...its the best for me since its just me.....Thank TurboTax
Date published: 2023-04-20
Rated 2 out of 5 by from Could have used a bit more help. I don't know why it cost so much. It was supposed to be free. I could have gone to H&R Block and got live service and actually talk to someone for the price I had to pay. Why do you advertise FREE service when it is not free or at lease cheaper than $167.00..I tried a few times to get advice with a question, but could not. Also, I tried to look up my tax return from 2021 but could not access it. I needed information from it, but could not find it.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is so easy! I have a pretty complicated tax return but Turbo Tax gets easier every year. The price is nice too.
Date published: 2023-04-20
Rated 2 out of 5 by from Decent Was ok, not really what I was expecting. Feels like a waste
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 312
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is truly the best! I've been using TurboTax for years and I will never go back. It's easy to use and helps get the best return.
Date published: 2023-04-20
Rated 4 out of 5 by from Three and half stars My tax situation changed and there were some extra forms I had to fill out which was expected, but I just wish some of the instructions were more thorough. There were times I had to go on the IRS website for an explanation because the instructions were not clear enough. There were also a lot of grammatical errors which at times made it a little confusing so this year quality assurance was off. Another thing I wanted to note and this is probably a preference right, but there's a section where you put your tax expenses but throughout the software I found myself paying for more than one return and I completely forgot to go back and update the amount. That's my fault, but maybe a reminder to go back and update the software fees at the end would be helpful.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is awesome!! This is the 8th year I have used Turbo Tax and it is quick and easy.
Date published: 2023-04-20
Rated 5 out of 5 by from great program Great questions, easy to use, fantastic explainations
Date published: 2023-04-20
Rated 1 out of 5 by from Price Charging more than needed adding more unnecessary expenses on top of taxes
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is Terrific! I trust TurboTax, appreciate the guidance, and have successfully used them in the past.
Date published: 2023-04-20
Rated 5 out of 5 by from Love my Turbotax This is my 3rd year using Turbotax, Love It!!! So easy to use, fast and then its filed online...its the best for me since its just me.....Thank TurboTax
Date published: 2023-04-20
Rated 2 out of 5 by from Could have used a bit more help. I don't know why it cost so much. It was supposed to be free. I could have gone to H&R Block and got live service and actually talk to someone for the price I had to pay. Why do you advertise FREE service when it is not free or at lease cheaper than $167.00..I tried a few times to get advice with a question, but could not. Also, I tried to look up my tax return from 2021 but could not access it. I needed information from it, but could not find it.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is so easy! I have a pretty complicated tax return but Turbo Tax gets easier every year. The price is nice too.
Date published: 2023-04-20
Rated 2 out of 5 by from Decent Was ok, not really what I was expecting. Feels like a waste
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 312