TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Thank you Turbo Tax! Easy to follow platform, allows user to learn a bit about the whys and hows of that miserable little thing we all have to do...TAXES.
Date published: 2023-04-13
Rated 3 out of 5 by from Disappointed that it added max $69 at end It didn't give me an option to remove the $69 Max option that I didn't ask for.
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax Stinks Turbotax is overpriced. It is getting more and more cumbersome to prepare a return with Turbotax. There used to be better alternatives until Intuit bought them out and shut them down because they could not compete with them on PRICE or QUALITY!
Date published: 2023-04-13
Rated 5 out of 5 by from I love the live expert. Michelle is the best. She did not give up and went over my forms so I can file online. She is just the best and so patient with me. She is way over 5 stars. She solved my problem, and we will able to file online.
Date published: 2023-04-13
Rated 5 out of 5 by from Never disappoints TurboTax has always been great in the past, and this year was no different. We have a relatively simple return to file but given the inevitable high pucker factor come tax time it doesn't hurt that we use the most intuitive and well-made software out there. I fully expect to enjoy a repeat performance next time around.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is Great! It's very easy to use, and saved a lot of time. It is strongly recommended.
Date published: 2023-04-13
Rated 1 out of 5 by from Disappointed It’s too expensive. This is my last year with turbo tax
Date published: 2023-04-13
Rated 4 out of 5 by from Easy process, but a bit overpriced. very helpful, but was a little sticker shocked when I had to pay $119 for a few suggestions and the suggestions only got a return of $307 which was mostly ate up by this fee. Wish i would have known how much the cost because i thought i chose the most basic forms of the return help.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo tax is better for federal returns Overall Turbo tax was good with the federal return but not great with the state. The program should do better with reading the information on the transferred W2s. I live and work in 2 separate states but the program did not recognize I did not have taxes withheld from the state I work in. I got a new job this year so things were different on my tax return. Also, more help could be given on the state tax section.
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo tax has changed, it constantly up sells I have used Turbo for 15 years. I was completing my taxes this year and I am given the price of $179 to file! I was so angry and there is no one to speak to. I could not figure out where that price came from, there is no one to ask. Plus $70 for the NJ State. And to top it off, if I want to pay for it through a refund there is a $39 PROCESSING FEE. I have simple taxes. I do not know why i was charged$179 plus the State- for a total of over $250 to file with Turbo! This is my last year using this product!
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3018
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank you Turbo Tax! Easy to follow platform, allows user to learn a bit about the whys and hows of that miserable little thing we all have to do...TAXES.
Date published: 2023-04-13
Rated 3 out of 5 by from Disappointed that it added max $69 at end It didn't give me an option to remove the $69 Max option that I didn't ask for.
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax Stinks Turbotax is overpriced. It is getting more and more cumbersome to prepare a return with Turbotax. There used to be better alternatives until Intuit bought them out and shut them down because they could not compete with them on PRICE or QUALITY!
Date published: 2023-04-13
Rated 5 out of 5 by from I love the live expert. Michelle is the best. She did not give up and went over my forms so I can file online. She is just the best and so patient with me. She is way over 5 stars. She solved my problem, and we will able to file online.
Date published: 2023-04-13
Rated 5 out of 5 by from Never disappoints TurboTax has always been great in the past, and this year was no different. We have a relatively simple return to file but given the inevitable high pucker factor come tax time it doesn't hurt that we use the most intuitive and well-made software out there. I fully expect to enjoy a repeat performance next time around.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is Great! It's very easy to use, and saved a lot of time. It is strongly recommended.
Date published: 2023-04-13
Rated 1 out of 5 by from Disappointed It’s too expensive. This is my last year with turbo tax
Date published: 2023-04-13
Rated 4 out of 5 by from Easy process, but a bit overpriced. very helpful, but was a little sticker shocked when I had to pay $119 for a few suggestions and the suggestions only got a return of $307 which was mostly ate up by this fee. Wish i would have known how much the cost because i thought i chose the most basic forms of the return help.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo tax is better for federal returns Overall Turbo tax was good with the federal return but not great with the state. The program should do better with reading the information on the transferred W2s. I live and work in 2 separate states but the program did not recognize I did not have taxes withheld from the state I work in. I got a new job this year so things were different on my tax return. Also, more help could be given on the state tax section.
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo tax has changed, it constantly up sells I have used Turbo for 15 years. I was completing my taxes this year and I am given the price of $179 to file! I was so angry and there is no one to speak to. I could not figure out where that price came from, there is no one to ask. Plus $70 for the NJ State. And to top it off, if I want to pay for it through a refund there is a $39 PROCESSING FEE. I have simple taxes. I do not know why i was charged$179 plus the State- for a total of over $250 to file with Turbo! This is my last year using this product!
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3018