TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Michael2442 from
amazing
I've used for years and makes it easy!!! I highly recommend!!!!
Date published: 2023-04-21
Rated 5 out of 5 by
Nethem1 from
Turbo tax has an excellent service!
The process took time but it went smoothly. Turbo tax saves you time where you can do your taxes at home. The customer service is excellent and noteworthy.
Date published: 2023-04-21
Rated 2 out of 5 by
StarGazer19 from
I reluctantly use Turbotax
I've been a user since before TurboTax was bought by Intuit and MacIntax was the tool of choice. There were many features in the previous versions of TurboTax and MacIntax that allowed the use to transfer data from either Quicken or Quickbooks using categories or tags that were specific to the Fed Tax forms and provided great user control. Now, with the interview process the method of updating an entry or reviewing the overall entries of a form are non-existent. It take far longer to enter the data and the user is at the mercy of TurboTax and Intuit as to how the taxes are reported. Very frustrating, but, as a user of QuickBooks I have found nothing better.
Date published: 2023-04-21
Rated 3 out of 5 by
SoSoBlessed from
TurboTax made me late by not returning my call.
I was doing well until I never got an email for verification after I had spent hours and two evenings working on my taxes. I called to get assistance and a call came 27 minutes later but nobody ever picked up the line.
Date published: 2023-04-21
Rated 1 out of 5 by
edduardinho from
TERRIBLE
IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
Rated 5 out of 5 by
Nice22 from
Nice
Nice. Very easy but it is becoming more and more expensive each time I use this service.
Date published: 2023-04-21
Rated 1 out of 5 by
TIRED OF PAYING TURBO TAX from
Retirement Credit
How can you charge me more to get my retirement credit than what the retirement credit is worth. I rather just file for free and lose the retirement credit than pay Turbo Tax. Every year they advertise free to file taxes and it is never free.
Date published: 2023-04-21
Rated 3 out of 5 by
Emyxes from
This is2X I’ve tried filing
This is my 2x filing with you and now I have to pay because it kept getting denied. I have been doing this sense February and as of the last time I tried I still got denied
Date published: 2023-04-21
Rated 5 out of 5 by
Brooke 71 from
TurboTax is the way to go!
Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by
NyyJenn from
Easy fairly simple way to do your taxes
Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
All TurboTax® Offerings Reviews - Page 295
Date published: 2023-04-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Michael2442 from
amazing
I've used for years and makes it easy!!! I highly recommend!!!!
Date published: 2023-04-21
Rated 5 out of 5 by
Nethem1 from
Turbo tax has an excellent service!
The process took time but it went smoothly. Turbo tax saves you time where you can do your taxes at home. The customer service is excellent and noteworthy.
Date published: 2023-04-21
Rated 2 out of 5 by
StarGazer19 from
I reluctantly use Turbotax
I've been a user since before TurboTax was bought by Intuit and MacIntax was the tool of choice. There were many features in the previous versions of TurboTax and MacIntax that allowed the use to transfer data from either Quicken or Quickbooks using categories or tags that were specific to the Fed Tax forms and provided great user control. Now, with the interview process the method of updating an entry or reviewing the overall entries of a form are non-existent. It take far longer to enter the data and the user is at the mercy of TurboTax and Intuit as to how the taxes are reported. Very frustrating, but, as a user of QuickBooks I have found nothing better.
Date published: 2023-04-21
Rated 3 out of 5 by
SoSoBlessed from
TurboTax made me late by not returning my call.
I was doing well until I never got an email for verification after I had spent hours and two evenings working on my taxes. I called to get assistance and a call came 27 minutes later but nobody ever picked up the line.
Date published: 2023-04-21
Rated 1 out of 5 by
edduardinho from
TERRIBLE
IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
Rated 5 out of 5 by
Nice22 from
Nice
Nice. Very easy but it is becoming more and more expensive each time I use this service.
Date published: 2023-04-21
Rated 1 out of 5 by
TIRED OF PAYING TURBO TAX from
Retirement Credit
How can you charge me more to get my retirement credit than what the retirement credit is worth. I rather just file for free and lose the retirement credit than pay Turbo Tax. Every year they advertise free to file taxes and it is never free.
Date published: 2023-04-21
Rated 3 out of 5 by
Emyxes from
This is2X I’ve tried filing
This is my 2x filing with you and now I have to pay because it kept getting denied. I have been doing this sense February and as of the last time I tried I still got denied
Date published: 2023-04-21
Rated 5 out of 5 by
Brooke 71 from
TurboTax is the way to go!
Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by
NyyJenn from
Easy fairly simple way to do your taxes
Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
All TurboTax® Offerings Reviews - Page 295
Date published: 2023-04-21