TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from turbo tax user 13 years Turbo tax takes me thru my rental property every year. the depreciation explanations could be clearer and that is why I gave it a 4 star rating. I spend more time deleting zeros from the state return than doing the program. I used the question section a few times to find my answers.
Date published: 2023-04-13
Rated 3 out of 5 by from Not as good as before, very money grubbing now. I love how seamless it is to enter info and have it pop up, but that stops at situations without tax documents. I called and even the customer service rep didn't know where to process my capital loss. I figured it out after an hour. But then wrapping up took about another hour, because I have all these logistical things I need to enter. And every page is another opportunity for Turbo Tax to try to get my money. Asking once is okay, maybe even times. But ten times is ridiculous. Am I sure I don't want to spend an additional $60 after spending $120? Of course! Are you serious- I'm trying to get back some of my hard earned money, I don't want to give more of it away.
Date published: 2023-04-13
Rated 5 out of 5 by from Fast and easy! I had been using a free tax filing service and honestly it did not bode well for accuracy on my returns. Lesson learned the hard way, so happy to be back with using Turbo Tax!
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax is great so easy and simple steps to follow will use it again
Date published: 2023-04-13
Rated 2 out of 5 by from misleading It is very misleading when turbotax advertises as free and I end up paying 100+ to process my refund.
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX WORKS Thorough and easy to use. Step by step, walks you through with explanations. I recommend.
Date published: 2023-04-13
Rated 1 out of 5 by from Forced to pay for service that did nothing Had to file for my 1099-R that I had got and it forced me to go to the deluxe edition even though it did nothing to lower my taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from TurboTax Decline Everytime I come back to TT, it goes through prior forms completed. It does not help in answering questions unless you buy into a higher assistance. Does not allow me to cancel out another company, it just hangs on for years. It would not allow me to change some items like certain cars and some areas you are unable to go back to. Also, I don't appreciate the credit card "fee". Does not give discounts or incentives if you are with them for a long time.
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax Entering K-1 information is rather clunky, and attaching PDF files for 1099-B's is not good, but overall it gets the job done. I've used it for over 2 decades.
Date published: 2023-04-13
Rated 1 out of 5 by from NO HELP AND ENDUP PAID $126.85 NOT GOOD EXPERIENCE - I HAD TURBOTAX PREMIER 2022 PURCHASED FROM COSTCO, STILL PAID $126.85 TO FILE EFILING
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2865
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax user 13 years Turbo tax takes me thru my rental property every year. the depreciation explanations could be clearer and that is why I gave it a 4 star rating. I spend more time deleting zeros from the state return than doing the program. I used the question section a few times to find my answers.
Date published: 2023-04-13
Rated 3 out of 5 by from Not as good as before, very money grubbing now. I love how seamless it is to enter info and have it pop up, but that stops at situations without tax documents. I called and even the customer service rep didn't know where to process my capital loss. I figured it out after an hour. But then wrapping up took about another hour, because I have all these logistical things I need to enter. And every page is another opportunity for Turbo Tax to try to get my money. Asking once is okay, maybe even times. But ten times is ridiculous. Am I sure I don't want to spend an additional $60 after spending $120? Of course! Are you serious- I'm trying to get back some of my hard earned money, I don't want to give more of it away.
Date published: 2023-04-13
Rated 5 out of 5 by from Fast and easy! I had been using a free tax filing service and honestly it did not bode well for accuracy on my returns. Lesson learned the hard way, so happy to be back with using Turbo Tax!
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax is great so easy and simple steps to follow will use it again
Date published: 2023-04-13
Rated 2 out of 5 by from misleading It is very misleading when turbotax advertises as free and I end up paying 100+ to process my refund.
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX WORKS Thorough and easy to use. Step by step, walks you through with explanations. I recommend.
Date published: 2023-04-13
Rated 1 out of 5 by from Forced to pay for service that did nothing Had to file for my 1099-R that I had got and it forced me to go to the deluxe edition even though it did nothing to lower my taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from TurboTax Decline Everytime I come back to TT, it goes through prior forms completed. It does not help in answering questions unless you buy into a higher assistance. Does not allow me to cancel out another company, it just hangs on for years. It would not allow me to change some items like certain cars and some areas you are unable to go back to. Also, I don't appreciate the credit card "fee". Does not give discounts or incentives if you are with them for a long time.
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax Entering K-1 information is rather clunky, and attaching PDF files for 1099-B's is not good, but overall it gets the job done. I've used it for over 2 decades.
Date published: 2023-04-13
Rated 1 out of 5 by from NO HELP AND ENDUP PAID $126.85 NOT GOOD EXPERIENCE - I HAD TURBOTAX PREMIER 2022 PURCHASED FROM COSTCO, STILL PAID $126.85 TO FILE EFILING
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2865