TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Forced to upgrade for no reason Typically, I have a great experience with Turbo Tax and have used it for over 20 years for mine and my children's Tax needs. However, this year, it forced me to pay $60 to upgrade in order to file but there was really not need - but I couldn't figure out how to take off the Life Learning Credit form. Help requests were not helpful at all. It didn't get us a bigger refund and there was just no reason why - from an IRS perspective - we needed to add it in. Complete waste of $59 and very frustrating as it was totally unnecessary.
Date published: 2023-04-14
Rated 5 out of 5 by from EXCELENT EASY AND FAST EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEZZZZZZZZZZZZZZZZZZZZZZZZZZ
Date published: 2023-04-14
Rated 5 out of 5 by from Super Easy TurboTax is a great product and always exceeds expectaions
Date published: 2023-04-14
Rated 5 out of 5 by from Great program to use A quick and easy online program to do your taxes from home.
Date published: 2023-04-14
Rated 4 out of 5 by from turbo tax review Overall easy. But if you are missing info or feel that calculations is coming back incorrect it is not easy to look up supporting information that may help to understand why an action is being taken or why a certain amount is being generated (specifically when dealing with child credits and earning).
Date published: 2023-04-14
Rated 2 out of 5 by from Probably my last year with Turbo Tax It is far too expensive. My returns are pretty simple and yet it takes hours to go through all the checkboxes. Even when I am finished with the returns it took forever to file. Lastly, in some places you seem to have lost my information from last year.
Date published: 2023-04-14
Rated 1 out of 5 by from Turbo Tax sucks Turbo tax takes most of your money. This site really sucks
Date published: 2023-04-14
Rated 4 out of 5 by from It's good Easy as can be and they walked me right through it
Date published: 2023-04-14
Rated 5 out of 5 by from Great Service Turbo Tax makes filing easy and understandable. No worries, no stress... and fast!! I have used them for years and I have never had an issue.
Date published: 2023-04-14
Rated 3 out of 5 by from HMM.. FIX THE 8801 GLITCH TT STOPPED UPDATING THE 8801 WITH PREVIOUS YEAR DATA. RESULTED IN A LETTER AUDIT FOR 2020. EXPECTING ONE FOR 2021 AS WELL.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2793
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Forced to upgrade for no reason Typically, I have a great experience with Turbo Tax and have used it for over 20 years for mine and my children's Tax needs. However, this year, it forced me to pay $60 to upgrade in order to file but there was really not need - but I couldn't figure out how to take off the Life Learning Credit form. Help requests were not helpful at all. It didn't get us a bigger refund and there was just no reason why - from an IRS perspective - we needed to add it in. Complete waste of $59 and very frustrating as it was totally unnecessary.
Date published: 2023-04-14
Rated 5 out of 5 by from EXCELENT EASY AND FAST EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEZZZZZZZZZZZZZZZZZZZZZZZZZZ
Date published: 2023-04-14
Rated 5 out of 5 by from Super Easy TurboTax is a great product and always exceeds expectaions
Date published: 2023-04-14
Rated 5 out of 5 by from Great program to use A quick and easy online program to do your taxes from home.
Date published: 2023-04-14
Rated 4 out of 5 by from turbo tax review Overall easy. But if you are missing info or feel that calculations is coming back incorrect it is not easy to look up supporting information that may help to understand why an action is being taken or why a certain amount is being generated (specifically when dealing with child credits and earning).
Date published: 2023-04-14
Rated 2 out of 5 by from Probably my last year with Turbo Tax It is far too expensive. My returns are pretty simple and yet it takes hours to go through all the checkboxes. Even when I am finished with the returns it took forever to file. Lastly, in some places you seem to have lost my information from last year.
Date published: 2023-04-14
Rated 1 out of 5 by from Turbo Tax sucks Turbo tax takes most of your money. This site really sucks
Date published: 2023-04-14
Rated 4 out of 5 by from It's good Easy as can be and they walked me right through it
Date published: 2023-04-14
Rated 5 out of 5 by from Great Service Turbo Tax makes filing easy and understandable. No worries, no stress... and fast!! I have used them for years and I have never had an issue.
Date published: 2023-04-14
Rated 3 out of 5 by from HMM.. FIX THE 8801 GLITCH TT STOPPED UPDATING THE 8801 WITH PREVIOUS YEAR DATA. RESULTED IN A LETTER AUDIT FOR 2020. EXPECTING ONE FOR 2021 AS WELL.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2793