TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Awesome I've been using it for nine years now and it's so easy. Great service!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is EASY This is my second year using the TurboTax tool. I recommend it! It is user-friendly, thorough, and helpful.
Date published: 2023-04-15
Rated 3 out of 5 by from Not as good as it used to be Mistakes of duplicate entries were not identified until the final review. Foreign tax credit section was a complete mess with basically random numbers calculated. When you purchase the program the account cannot be pasted, but must be manually entered on Mac.The interview process should be smarter based on past filing; the current method requires the answering of no to questions that are applicable to a rare few individuals.
Date published: 2023-04-15
Rated 2 out of 5 by from Too Costly Costly and kept asking me to fill forms that were not needed. If I didn't put something in I wouldn't be able to file online.
Date published: 2023-04-15
Rated 5 out of 5 by from Good Good experience Did not have a bad experience until I came to the end to file. I had a time trying to change from e-filing to paper filing. At the end finally figured out how to change and make the correction.
Date published: 2023-04-15
Rated 5 out of 5 by from Painful task with reduced pain Reduces the tax filing task to one primarily of data entry; assuming you've collected, sorted (e.g. separate folders for each form type), and stored all relevant tax documents through the year. And allows for corrections and rethinks...
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax was a pain this year! This year because I have windows 8 I had to use your on line return. Why did it not go into my computer and extract my historical data (about ten years of using turbo tax)? I had to recreate and relocate tons of data i.e.(depretion on my rental properties and how many years.,contributions to my retirement plan, etc. It was a pain!!!
Date published: 2023-04-15
Rated 5 out of 5 by from Fast Easy TT The whole process is quick smooth easy, that's why I continue to use them.
Date published: 2023-04-15
Rated 1 out of 5 by from I will never use Turbo Tax again I've filed taxes with you guys for 4 years and never have had a problem. This year you guys rejected information 4 times and now want me to mail my taxes in 1 day before the deadline. That isn't fair because I payed Turbotax I want my refund for that as well.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is thorough (but with bumps) Overall saved a huge amount of time. It often fails to capture dollar amounts when it offers to take a picture of 1099's. And the creation/deletion of line items (e.g. interest from banks) is overly complicated and confusing.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2775
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome I've been using it for nine years now and it's so easy. Great service!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is EASY This is my second year using the TurboTax tool. I recommend it! It is user-friendly, thorough, and helpful.
Date published: 2023-04-15
Rated 3 out of 5 by from Not as good as it used to be Mistakes of duplicate entries were not identified until the final review. Foreign tax credit section was a complete mess with basically random numbers calculated. When you purchase the program the account cannot be pasted, but must be manually entered on Mac.The interview process should be smarter based on past filing; the current method requires the answering of no to questions that are applicable to a rare few individuals.
Date published: 2023-04-15
Rated 2 out of 5 by from Too Costly Costly and kept asking me to fill forms that were not needed. If I didn't put something in I wouldn't be able to file online.
Date published: 2023-04-15
Rated 5 out of 5 by from Good Good experience Did not have a bad experience until I came to the end to file. I had a time trying to change from e-filing to paper filing. At the end finally figured out how to change and make the correction.
Date published: 2023-04-15
Rated 5 out of 5 by from Painful task with reduced pain Reduces the tax filing task to one primarily of data entry; assuming you've collected, sorted (e.g. separate folders for each form type), and stored all relevant tax documents through the year. And allows for corrections and rethinks...
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax was a pain this year! This year because I have windows 8 I had to use your on line return. Why did it not go into my computer and extract my historical data (about ten years of using turbo tax)? I had to recreate and relocate tons of data i.e.(depretion on my rental properties and how many years.,contributions to my retirement plan, etc. It was a pain!!!
Date published: 2023-04-15
Rated 5 out of 5 by from Fast Easy TT The whole process is quick smooth easy, that's why I continue to use them.
Date published: 2023-04-15
Rated 1 out of 5 by from I will never use Turbo Tax again I've filed taxes with you guys for 4 years and never have had a problem. This year you guys rejected information 4 times and now want me to mail my taxes in 1 day before the deadline. That isn't fair because I payed Turbotax I want my refund for that as well.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is thorough (but with bumps) Overall saved a huge amount of time. It often fails to capture dollar amounts when it offers to take a picture of 1099's. And the creation/deletion of line items (e.g. interest from banks) is overly complicated and confusing.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2775