TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Doberman77 from
Fast
Fast easy to use, I would recommend this to friends and family.
Date published: 2023-04-14
Rated 3 out of 5 by
Noooooo name from
If your taxes aren’t complicated Turbo Tax
Used the cheapest options so I did my taxes myself. Things got a little complicate when I made it through the business portion, but my experience was awful when I needed to amend my taxes. All the definitions and help options weren’t available when I needed to make boxes in the grey form. I literally have no idea if I answered any of those questions correctly.
Date published: 2023-04-14
Rated 5 out of 5 by
gpswh from
great service
easy to follow coaching and understandable instructions
Date published: 2023-04-14
Rated 5 out of 5 by
Mommamac09 from
Great Program
I absolutely LOVE TurboTax!. We have a small business, retirement funds and a partnership (which is all filed through TurboTax). I do all the bookkeeping so all I have to do is plug in the figures. The questions guide me through the process every year. If we had to go to an accountant, it would cost of hundreds of dollars and I did all the preliminary work. I love it and I recommend it to anyone who says they take theirs to an accountant.
Date published: 2023-04-14
Rated 3 out of 5 by
60Tx from
Hmmm
Needs the ability to do math in entry boxes and needs name as well as number of the forms in Form View. Needs better explanations of what each line on a tax form means. Very expensive, it is like a penalty for having to file taxes every year.
Date published: 2023-04-14
Rated 2 out of 5 by
Collector2 from
Turbo Tax not as good as it used to be
Compared to past years I found the flow not to be as good. I encountered 3 bugs. First when I went back to correct numbers in any of the entries I had to delete the entry and start over with that entry for income. Second, we each had an identical interest entry which both were carried over from previous years, when I tried to enter the identical amount for the second one it did not recognize it, I had to go back and delete both entries then re enter each one. Third, when I entered medical expense it never totaled them and kept saying needs review. After 20 minutes on the phone with your rep she said the numbers are there just finish your taxes, not very reassuring. She also said this was reported 2/28/2023, why wasn't this fixed?
Date published: 2023-04-14
Rated 5 out of 5 by
TBubble56 from
TurboTax is convenient and easy to use
Convenient and easy to use! With no accounting background, doing my taxes has always been intimidating. TurboTax makes it easy and less scary to get my taxes done.
Date published: 2023-04-14
Rated 4 out of 5 by
FrankG197611 from
very good
I had an easy time while using this software. It didnt take a super long time either.
Date published: 2023-04-14
Rated 2 out of 5 by
jrex91 from
Easy but going downhill
I love the ease of TurboTax but this will sadly be the last year I use them. It used to be fairly cheap to use them but this year it cost $217!? And not telling the customer about added expenses is kind of sneaky.
Date published: 2023-04-14
Rated 5 out of 5 by
AMMMM2017 from
Very Easy & Very Helpful
This is the second year that I am using TurboTax and it has made my overall experience a lot easier. Filing taxes is never fun and is always time consuming. I'm just glad that the TurboTax software makes it very easy for me to fill out and complete. One less headache to deal with. The chat feature and the live call help was quick and effective. The Tax experts that I spoke helped to make the filing a lot easier and helped me to feel more confident in what I was submitting.
All TurboTax® Offerings Reviews - Page 2749
Date published: 2023-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Doberman77 from
Fast
Fast easy to use, I would recommend this to friends and family.
Date published: 2023-04-14
Rated 3 out of 5 by
Noooooo name from
If your taxes aren’t complicated Turbo Tax
Used the cheapest options so I did my taxes myself. Things got a little complicate when I made it through the business portion, but my experience was awful when I needed to amend my taxes. All the definitions and help options weren’t available when I needed to make boxes in the grey form. I literally have no idea if I answered any of those questions correctly.
Date published: 2023-04-14
Rated 5 out of 5 by
gpswh from
great service
easy to follow coaching and understandable instructions
Date published: 2023-04-14
Rated 5 out of 5 by
Mommamac09 from
Great Program
I absolutely LOVE TurboTax!. We have a small business, retirement funds and a partnership (which is all filed through TurboTax). I do all the bookkeeping so all I have to do is plug in the figures. The questions guide me through the process every year. If we had to go to an accountant, it would cost of hundreds of dollars and I did all the preliminary work. I love it and I recommend it to anyone who says they take theirs to an accountant.
Date published: 2023-04-14
Rated 3 out of 5 by
60Tx from
Hmmm
Needs the ability to do math in entry boxes and needs name as well as number of the forms in Form View. Needs better explanations of what each line on a tax form means. Very expensive, it is like a penalty for having to file taxes every year.
Date published: 2023-04-14
Rated 2 out of 5 by
Collector2 from
Turbo Tax not as good as it used to be
Compared to past years I found the flow not to be as good. I encountered 3 bugs. First when I went back to correct numbers in any of the entries I had to delete the entry and start over with that entry for income. Second, we each had an identical interest entry which both were carried over from previous years, when I tried to enter the identical amount for the second one it did not recognize it, I had to go back and delete both entries then re enter each one. Third, when I entered medical expense it never totaled them and kept saying needs review. After 20 minutes on the phone with your rep she said the numbers are there just finish your taxes, not very reassuring. She also said this was reported 2/28/2023, why wasn't this fixed?
Date published: 2023-04-14
Rated 5 out of 5 by
TBubble56 from
TurboTax is convenient and easy to use
Convenient and easy to use! With no accounting background, doing my taxes has always been intimidating. TurboTax makes it easy and less scary to get my taxes done.
Date published: 2023-04-14
Rated 4 out of 5 by
FrankG197611 from
very good
I had an easy time while using this software. It didnt take a super long time either.
Date published: 2023-04-14
Rated 2 out of 5 by
jrex91 from
Easy but going downhill
I love the ease of TurboTax but this will sadly be the last year I use them. It used to be fairly cheap to use them but this year it cost $217!? And not telling the customer about added expenses is kind of sneaky.
Date published: 2023-04-14
Rated 5 out of 5 by
AMMMM2017 from
Very Easy & Very Helpful
This is the second year that I am using TurboTax and it has made my overall experience a lot easier. Filing taxes is never fun and is always time consuming. I'm just glad that the TurboTax software makes it very easy for me to fill out and complete. One less headache to deal with. The chat feature and the live call help was quick and effective. The Tax experts that I spoke helped to make the filing a lot easier and helped me to feel more confident in what I was submitting.
All TurboTax® Offerings Reviews - Page 2749
Date published: 2023-04-14