TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast Fast easy to use, I would recommend this to friends and family.
Date published: 2023-04-14
Rated 3 out of 5 by from If your taxes aren’t complicated Turbo Tax Used the cheapest options so I did my taxes myself. Things got a little complicate when I made it through the business portion, but my experience was awful when I needed to amend my taxes. All the definitions and help options weren’t available when I needed to make boxes in the grey form. I literally have no idea if I answered any of those questions correctly.
Date published: 2023-04-14
Rated 5 out of 5 by from great service easy to follow coaching and understandable instructions
Date published: 2023-04-14
Rated 5 out of 5 by from Great Program I absolutely LOVE TurboTax!. We have a small business, retirement funds and a partnership (which is all filed through TurboTax). I do all the bookkeeping so all I have to do is plug in the figures. The questions guide me through the process every year. If we had to go to an accountant, it would cost of hundreds of dollars and I did all the preliminary work. I love it and I recommend it to anyone who says they take theirs to an accountant.
Date published: 2023-04-14
Rated 3 out of 5 by from Hmmm Needs the ability to do math in entry boxes and needs name as well as number of the forms in Form View. Needs better explanations of what each line on a tax form means. Very expensive, it is like a penalty for having to file taxes every year.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax not as good as it used to be Compared to past years I found the flow not to be as good. I encountered 3 bugs. First when I went back to correct numbers in any of the entries I had to delete the entry and start over with that entry for income. Second, we each had an identical interest entry which both were carried over from previous years, when I tried to enter the identical amount for the second one it did not recognize it, I had to go back and delete both entries then re enter each one. Third, when I entered medical expense it never totaled them and kept saying needs review. After 20 minutes on the phone with your rep she said the numbers are there just finish your taxes, not very reassuring. She also said this was reported 2/28/2023, why wasn't this fixed?
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is convenient and easy to use Convenient and easy to use! With no accounting background, doing my taxes has always been intimidating. TurboTax makes it easy and less scary to get my taxes done.
Date published: 2023-04-14
Rated 4 out of 5 by from very good I had an easy time while using this software. It didnt take a super long time either.
Date published: 2023-04-14
Rated 2 out of 5 by from Easy but going downhill I love the ease of TurboTax but this will sadly be the last year I use them. It used to be fairly cheap to use them but this year it cost $217!? And not telling the customer about added expenses is kind of sneaky.
Date published: 2023-04-14
Rated 5 out of 5 by from Very Easy & Very Helpful This is the second year that I am using TurboTax and it has made my overall experience a lot easier. Filing taxes is never fun and is always time consuming. I'm just glad that the TurboTax software makes it very easy for me to fill out and complete. One less headache to deal with. The chat feature and the live call help was quick and effective. The Tax experts that I spoke helped to make the filing a lot easier and helped me to feel more confident in what I was submitting.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2749
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast Fast easy to use, I would recommend this to friends and family.
Date published: 2023-04-14
Rated 3 out of 5 by from If your taxes aren’t complicated Turbo Tax Used the cheapest options so I did my taxes myself. Things got a little complicate when I made it through the business portion, but my experience was awful when I needed to amend my taxes. All the definitions and help options weren’t available when I needed to make boxes in the grey form. I literally have no idea if I answered any of those questions correctly.
Date published: 2023-04-14
Rated 5 out of 5 by from great service easy to follow coaching and understandable instructions
Date published: 2023-04-14
Rated 5 out of 5 by from Great Program I absolutely LOVE TurboTax!. We have a small business, retirement funds and a partnership (which is all filed through TurboTax). I do all the bookkeeping so all I have to do is plug in the figures. The questions guide me through the process every year. If we had to go to an accountant, it would cost of hundreds of dollars and I did all the preliminary work. I love it and I recommend it to anyone who says they take theirs to an accountant.
Date published: 2023-04-14
Rated 3 out of 5 by from Hmmm Needs the ability to do math in entry boxes and needs name as well as number of the forms in Form View. Needs better explanations of what each line on a tax form means. Very expensive, it is like a penalty for having to file taxes every year.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax not as good as it used to be Compared to past years I found the flow not to be as good. I encountered 3 bugs. First when I went back to correct numbers in any of the entries I had to delete the entry and start over with that entry for income. Second, we each had an identical interest entry which both were carried over from previous years, when I tried to enter the identical amount for the second one it did not recognize it, I had to go back and delete both entries then re enter each one. Third, when I entered medical expense it never totaled them and kept saying needs review. After 20 minutes on the phone with your rep she said the numbers are there just finish your taxes, not very reassuring. She also said this was reported 2/28/2023, why wasn't this fixed?
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is convenient and easy to use Convenient and easy to use! With no accounting background, doing my taxes has always been intimidating. TurboTax makes it easy and less scary to get my taxes done.
Date published: 2023-04-14
Rated 4 out of 5 by from very good I had an easy time while using this software. It didnt take a super long time either.
Date published: 2023-04-14
Rated 2 out of 5 by from Easy but going downhill I love the ease of TurboTax but this will sadly be the last year I use them. It used to be fairly cheap to use them but this year it cost $217!? And not telling the customer about added expenses is kind of sneaky.
Date published: 2023-04-14
Rated 5 out of 5 by from Very Easy & Very Helpful This is the second year that I am using TurboTax and it has made my overall experience a lot easier. Filing taxes is never fun and is always time consuming. I'm just glad that the TurboTax software makes it very easy for me to fill out and complete. One less headache to deal with. The chat feature and the live call help was quick and effective. The Tax experts that I spoke helped to make the filing a lot easier and helped me to feel more confident in what I was submitting.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2749