TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from charged twice for state tax! i already paid the state tax 'fee' for e-file and had to pay a second time when completing on a different desktop than i started on
Date published: 2023-04-14
Rated 5 out of 5 by from Fantastic Service Turbo Tax is very easy to use and when you run into a problem, the LIVE service is there within minutes to answer your question.
Date published: 2023-04-14
Rated 5 out of 5 by from 9yrs strong Been using for 9yrs and love the ease of use, would recommend
Date published: 2023-04-14
Rated 3 out of 5 by from Unable to change password from prior year Hi! Very frustrating. Could not even begin a return. My email address was found by Turbo, and was able to add my cell, but it would not allow me to change my password, when I clicked, "Forgot password." Had to create a whole new email address and input that as if I were a new customer. Gotta fix this.
Date published: 2023-04-14
Rated 3 out of 5 by from tax expert caught some missed deductions My beef is that Turbo tax missed some big deductions for us related to rental deductions and an obvious state deduction in prior years. Had a tax expert review our tax forms and he quickly saw Turbo's miss. Now I will see how easy it is to use Turbo tax for amended returns. Now that we can download all of the investment forms, turbo tax is very easy to use. I am glad they kept the Charitable deduction program to make that part of the return easy as well.
Date published: 2023-04-14
Rated 3 out of 5 by from lots of fees where it used to be free Not too thrilled with the extra fees that have been tacked on -- used to be free Federal efiling and you would pay for state only -- now its both AND a processing fee on top!!
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is good Wish it could automatically pull in more forms. State fee should be less since fed is already done. Much faster than trying to do it the old fashioned way-manually.
Date published: 2023-04-14
Rated 5 out of 5 by from whatever Like using TT, only criticism is too many "ads" for upgrades tax help eat. once is enough, not multiple times
Date published: 2023-04-14
Rated 4 out of 5 by from Good job Quick and easy, fees are a little high. Room for improvement
Date published: 2023-04-14
Rated 5 out of 5 by from Questions, Answers, & Graphics Questions were easy to understand, and streamlined the process. Most of my questions were answered in the app. When I needed assistance the chat option was easy to use and got the job done.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2651
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from charged twice for state tax! i already paid the state tax 'fee' for e-file and had to pay a second time when completing on a different desktop than i started on
Date published: 2023-04-14
Rated 5 out of 5 by from Fantastic Service Turbo Tax is very easy to use and when you run into a problem, the LIVE service is there within minutes to answer your question.
Date published: 2023-04-14
Rated 5 out of 5 by from 9yrs strong Been using for 9yrs and love the ease of use, would recommend
Date published: 2023-04-14
Rated 3 out of 5 by from Unable to change password from prior year Hi! Very frustrating. Could not even begin a return. My email address was found by Turbo, and was able to add my cell, but it would not allow me to change my password, when I clicked, "Forgot password." Had to create a whole new email address and input that as if I were a new customer. Gotta fix this.
Date published: 2023-04-14
Rated 3 out of 5 by from tax expert caught some missed deductions My beef is that Turbo tax missed some big deductions for us related to rental deductions and an obvious state deduction in prior years. Had a tax expert review our tax forms and he quickly saw Turbo's miss. Now I will see how easy it is to use Turbo tax for amended returns. Now that we can download all of the investment forms, turbo tax is very easy to use. I am glad they kept the Charitable deduction program to make that part of the return easy as well.
Date published: 2023-04-14
Rated 3 out of 5 by from lots of fees where it used to be free Not too thrilled with the extra fees that have been tacked on -- used to be free Federal efiling and you would pay for state only -- now its both AND a processing fee on top!!
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is good Wish it could automatically pull in more forms. State fee should be less since fed is already done. Much faster than trying to do it the old fashioned way-manually.
Date published: 2023-04-14
Rated 5 out of 5 by from whatever Like using TT, only criticism is too many "ads" for upgrades tax help eat. once is enough, not multiple times
Date published: 2023-04-14
Rated 4 out of 5 by from Good job Quick and easy, fees are a little high. Room for improvement
Date published: 2023-04-14
Rated 5 out of 5 by from Questions, Answers, & Graphics Questions were easy to understand, and streamlined the process. Most of my questions were answered in the app. When I needed assistance the chat option was easy to use and got the job done.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2651