TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Tax return It takes too long, and the information looks different from last year. It says RaceMode instead of saying Turbotax.
Date published: 2023-04-14
Rated 4 out of 5 by from Federal works great. State taxes, not so much... Once getting to state taxes, there are many circular questions which didn't resolve the issue. The need to re-enter banking information to change one payment method (had to re-enter on federal). Then needed to start process over because Illinois doesn't allow e-file (that should have been stated earlier in the process so I didn't have to go back and make changes). Overall very frustrating state process but Federal is well thought out.
Date published: 2023-04-14
Rated 5 out of 5 by from works great was fast was finished in 40min and most of the time was finding documents
Date published: 2023-04-14
Rated 5 out of 5 by from Years of Help! My husband and I have been using TurboTax for 20 years now. Though tax data has gotten more complicated, no fault of TurboTax, I can't imagine doing my taxes without TurboTax. They've made it more user-friendly by the year.
Date published: 2023-04-14
Rated 5 out of 5 by from Returned to Turbo Tax because it is the BEST Started using this program when it was Intuit. It was the best then and got better with TurboTax. Not only is it easy for most users, but it is also educational. I am back to stay.
Date published: 2023-04-14
Rated 1 out of 5 by from You tried to updage me from Deluxe for no value! You tried to upgrade me from Deluxe to Premium to do an IRA when my income was to high to benefit from an IRA.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbotax is our trusted way to file our taxes We have used Turbotax for several years now and it has proven to be trustworthy and it always gets us our maximum refund back with low risk of audit. Thank you Turbotax.
Date published: 2023-04-14
Rated 5 out of 5 by from user for 40 plus years I have been a satisfied customer for over 40 years
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Is Easy for a 92-Yr Old Woman! Easy to follow and add info, then check for accuracy!
Date published: 2023-04-14
Rated 3 out of 5 by from Good, but there must be a better way! Takes some of the tedium out of doing taxes, but still painful!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2643
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Tax return It takes too long, and the information looks different from last year. It says RaceMode instead of saying Turbotax.
Date published: 2023-04-14
Rated 4 out of 5 by from Federal works great. State taxes, not so much... Once getting to state taxes, there are many circular questions which didn't resolve the issue. The need to re-enter banking information to change one payment method (had to re-enter on federal). Then needed to start process over because Illinois doesn't allow e-file (that should have been stated earlier in the process so I didn't have to go back and make changes). Overall very frustrating state process but Federal is well thought out.
Date published: 2023-04-14
Rated 5 out of 5 by from works great was fast was finished in 40min and most of the time was finding documents
Date published: 2023-04-14
Rated 5 out of 5 by from Years of Help! My husband and I have been using TurboTax for 20 years now. Though tax data has gotten more complicated, no fault of TurboTax, I can't imagine doing my taxes without TurboTax. They've made it more user-friendly by the year.
Date published: 2023-04-14
Rated 5 out of 5 by from Returned to Turbo Tax because it is the BEST Started using this program when it was Intuit. It was the best then and got better with TurboTax. Not only is it easy for most users, but it is also educational. I am back to stay.
Date published: 2023-04-14
Rated 1 out of 5 by from You tried to updage me from Deluxe for no value! You tried to upgrade me from Deluxe to Premium to do an IRA when my income was to high to benefit from an IRA.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbotax is our trusted way to file our taxes We have used Turbotax for several years now and it has proven to be trustworthy and it always gets us our maximum refund back with low risk of audit. Thank you Turbotax.
Date published: 2023-04-14
Rated 5 out of 5 by from user for 40 plus years I have been a satisfied customer for over 40 years
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Is Easy for a 92-Yr Old Woman! Easy to follow and add info, then check for accuracy!
Date published: 2023-04-14
Rated 3 out of 5 by from Good, but there must be a better way! Takes some of the tedium out of doing taxes, but still painful!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2643