TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from No way could I do this on my own Tax laws are so complex it is not possible to file on your own and receive any of the imbedded benefits and deductions. Turbo Tax is money well spent. Because of a business and investments my returns are more complex than the average person. Before I switched to Turbo Tax it would take me over a week just gathering the information to give to an accountant. With Turbo Tax, I did this in about 8 hours.
Date published: 2023-04-16
Rated 5 out of 5 by from helpful in that you help us to not make mistakes. We did not engage with someone live. My return was simple and your guidance was perfect
Date published: 2023-04-16
Rated 5 out of 5 by from Taxes start to finish in 6 hours As always, Turbo Tax lead me quickly and efficiently through my tax prep. I file a 1040 long form with lots of deductions and I like the way Turbo Tax makes sure I cover everything. I like being able to compare the current year to last year.
Date published: 2023-04-16
Rated 5 out of 5 by from I like Turbotax Easy to use, understandable. Would be nice if we got discounts for being a faithful customer.
Date published: 2023-04-16
Rated 1 out of 5 by from Never Using this service ever after this. First was overcharged and could have paid less to a CPA. they did not answer any questions and made everything way more difficult. I hate this company and everything they stand for.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome Thankful for turbo tax! It helps get my taxes prepared correctly and quickly.
Date published: 2023-04-16
Rated 4 out of 5 by from Online vs Download TurboTax I used the online TubroTax this year and have used the downloaded or disc versions over the past 14 years. I prefer the downloaded version. I think it goes over more options. I was not able to enter two address for my business with the online version but was able to do this with the 2021 downloaded version so I am not sure if I got my full refund this year. Either way, both version of TurboTax saved me a lot of money.
Date published: 2023-04-16
Rated 4 out of 5 by from 2022 Turbo Tax Review It was simple owing to using turbotax for many years. Familiarity with the software facilitated excellent execution of 2022 taxes. The only issue is with the "mandatory" Audit Defense ($45.00) I cloud not avoid.
Date published: 2023-04-16
Rated 5 out of 5 by from 2022 return Flowed good slow internet made it cumbersome and had to repeat alot
Date published: 2023-04-16
Rated 4 out of 5 by from Some frustrations with TurboTax I was 75% done when the 04/06 update was installed. Then I get an error message "Cannot Open Return". No info, no nothing, start over again. GRRRRRRR. Once complete I get the "IMPORTANT Print this form" message and CO DDR1778 comes up. No option to save just print. Never did print but it is included in the "save as pdf" forms. Wasting my time.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2578
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from No way could I do this on my own Tax laws are so complex it is not possible to file on your own and receive any of the imbedded benefits and deductions. Turbo Tax is money well spent. Because of a business and investments my returns are more complex than the average person. Before I switched to Turbo Tax it would take me over a week just gathering the information to give to an accountant. With Turbo Tax, I did this in about 8 hours.
Date published: 2023-04-16
Rated 5 out of 5 by from helpful in that you help us to not make mistakes. We did not engage with someone live. My return was simple and your guidance was perfect
Date published: 2023-04-16
Rated 5 out of 5 by from Taxes start to finish in 6 hours As always, Turbo Tax lead me quickly and efficiently through my tax prep. I file a 1040 long form with lots of deductions and I like the way Turbo Tax makes sure I cover everything. I like being able to compare the current year to last year.
Date published: 2023-04-16
Rated 5 out of 5 by from I like Turbotax Easy to use, understandable. Would be nice if we got discounts for being a faithful customer.
Date published: 2023-04-16
Rated 1 out of 5 by from Never Using this service ever after this. First was overcharged and could have paid less to a CPA. they did not answer any questions and made everything way more difficult. I hate this company and everything they stand for.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome Thankful for turbo tax! It helps get my taxes prepared correctly and quickly.
Date published: 2023-04-16
Rated 4 out of 5 by from Online vs Download TurboTax I used the online TubroTax this year and have used the downloaded or disc versions over the past 14 years. I prefer the downloaded version. I think it goes over more options. I was not able to enter two address for my business with the online version but was able to do this with the 2021 downloaded version so I am not sure if I got my full refund this year. Either way, both version of TurboTax saved me a lot of money.
Date published: 2023-04-16
Rated 4 out of 5 by from 2022 Turbo Tax Review It was simple owing to using turbotax for many years. Familiarity with the software facilitated excellent execution of 2022 taxes. The only issue is with the "mandatory" Audit Defense ($45.00) I cloud not avoid.
Date published: 2023-04-16
Rated 5 out of 5 by from 2022 return Flowed good slow internet made it cumbersome and had to repeat alot
Date published: 2023-04-16
Rated 4 out of 5 by from Some frustrations with TurboTax I was 75% done when the 04/06 update was installed. Then I get an error message "Cannot Open Return". No info, no nothing, start over again. GRRRRRRR. Once complete I get the "IMPORTANT Print this form" message and CO DDR1778 comes up. No option to save just print. Never did print but it is included in the "save as pdf" forms. Wasting my time.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2578