TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from LOVE TURBO TAX OK SO I HAD A LITTLE PROBLEM MY TAXES WERE REJECTED DIDENT KNOW WHAT TO DO IVE NEVER USED TURBO TAX LIVE BEFORE CAUSE I WAS SCARED I CANT TYPE WELL BUT DECIDED TO TRY AND THEY MAKE IT EASY YOU DONT EVEN HAVE TO TYPE.I HAPPEND TO GET MAUREEN ON MY SCREEN SHE WALKED ME RIGHT THROUGH IT SO EASY WITH HER HELP IM GLAD I TRIED LIVE BECAUSE NOW I KNOW HOW IT WORKS IT JUST MADE ME LOVE TURBO TAX EVEN MORE.
Date published: 2023-04-15
Rated 3 out of 5 by from Unemployed The program was intuitive, but an additional discount should be offered for those who are currently unemployed (me) and/or a full time student (also me).
Date published: 2023-04-15
Rated 5 out of 5 by from Tax Services Great product.... Save a lot of time.... Excellent software to use for your tax... Recommended!!!
Date published: 2023-04-15
Rated 1 out of 5 by from Second year in a row that efile did not work. Not intuitive any longer. Doesn't call up data and make it ez. Spends more effort in up selling than helping. The worst has been the efiling glitches. Extremely inconvenient and time consuming with no help at all getting this completed. Very dissapointed after many years being loyal.
Date published: 2023-04-15
Rated 2 out of 5 by from Bad experience with Maryland state tax Very bad experience with Maryland state tax report. I can't make any changes with 502x form. I entered my state refund by mistake into line 24, I can't correct it
Date published: 2023-04-15
Rated 3 out of 5 by from Turbotax is just ok It was simple. I think you complicate it more each year. It is also too expensive.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is pretty easy to use For the most part, I like TurboTax. I wish they wouldn't try to "upsell" so much.
Date published: 2023-04-15
Rated 3 out of 5 by from Pretty Easy but Pricey The program is fairly simple. There are a few areas that were a little difficult to navigate, like the schedule c. It is also more money than any of the other sites.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Software ... Phenomenal Technical Support I have been a multi-decade user/fan of TurboTax (TT). Not only does it get the job done, but it's an excellent tutorial tool. The IRC is not a static thing, so there's always something new to learn. This year I ran into my first-ever problem while using the software. According I contacted Customer Support ( Intuit TurboTax Case #1519360866 has been Resolved !) My problem, it turns out, was not at all with TurboTax, but rather my inept download of the DYI software. I had the good fortune to have been put in touch with Tina. Tina G, was simply amazing. Not only did the problem(s) get resolved, I now know how to avoid recurrences in the future. Tina has the patience of Job and the intellect of Einstein. If I were still running an internet-based start-up, I'd find a way to hire her. Tina G is the best Custom Support rep that I've ever come across. And, that she does this so well in a difficult technical environment make her all the more remarkable. Kudos to Tina! TT has your back!
Date published: 2023-04-15
Rated 3 out of 5 by from Glitches and poor navigation This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2569
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE TURBO TAX OK SO I HAD A LITTLE PROBLEM MY TAXES WERE REJECTED DIDENT KNOW WHAT TO DO IVE NEVER USED TURBO TAX LIVE BEFORE CAUSE I WAS SCARED I CANT TYPE WELL BUT DECIDED TO TRY AND THEY MAKE IT EASY YOU DONT EVEN HAVE TO TYPE.I HAPPEND TO GET MAUREEN ON MY SCREEN SHE WALKED ME RIGHT THROUGH IT SO EASY WITH HER HELP IM GLAD I TRIED LIVE BECAUSE NOW I KNOW HOW IT WORKS IT JUST MADE ME LOVE TURBO TAX EVEN MORE.
Date published: 2023-04-15
Rated 3 out of 5 by from Unemployed The program was intuitive, but an additional discount should be offered for those who are currently unemployed (me) and/or a full time student (also me).
Date published: 2023-04-15
Rated 5 out of 5 by from Tax Services Great product.... Save a lot of time.... Excellent software to use for your tax... Recommended!!!
Date published: 2023-04-15
Rated 1 out of 5 by from Second year in a row that efile did not work. Not intuitive any longer. Doesn't call up data and make it ez. Spends more effort in up selling than helping. The worst has been the efiling glitches. Extremely inconvenient and time consuming with no help at all getting this completed. Very dissapointed after many years being loyal.
Date published: 2023-04-15
Rated 2 out of 5 by from Bad experience with Maryland state tax Very bad experience with Maryland state tax report. I can't make any changes with 502x form. I entered my state refund by mistake into line 24, I can't correct it
Date published: 2023-04-15
Rated 3 out of 5 by from Turbotax is just ok It was simple. I think you complicate it more each year. It is also too expensive.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is pretty easy to use For the most part, I like TurboTax. I wish they wouldn't try to "upsell" so much.
Date published: 2023-04-15
Rated 3 out of 5 by from Pretty Easy but Pricey The program is fairly simple. There are a few areas that were a little difficult to navigate, like the schedule c. It is also more money than any of the other sites.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Software ... Phenomenal Technical Support I have been a multi-decade user/fan of TurboTax (TT). Not only does it get the job done, but it's an excellent tutorial tool. The IRC is not a static thing, so there's always something new to learn. This year I ran into my first-ever problem while using the software. According I contacted Customer Support ( Intuit TurboTax Case #1519360866 has been Resolved !) My problem, it turns out, was not at all with TurboTax, but rather my inept download of the DYI software. I had the good fortune to have been put in touch with Tina. Tina G, was simply amazing. Not only did the problem(s) get resolved, I now know how to avoid recurrences in the future. Tina has the patience of Job and the intellect of Einstein. If I were still running an internet-based start-up, I'd find a way to hire her. Tina G is the best Custom Support rep that I've ever come across. And, that she does this so well in a difficult technical environment make her all the more remarkable. Kudos to Tina! TT has your back!
Date published: 2023-04-15
Rated 3 out of 5 by from Glitches and poor navigation This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2569