TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Glitches and poor navigation This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax did not seem to dig deep TurboTax did not seem to dig deep looking for deductions. I had to manually go into several areas. The e-filing fee ($25) for states was excessive. Free state return with deluxe version should be free.
Date published: 2023-04-15
Rated 4 out of 5 by from Exremely useful, but could have better UI Covering everything that almost anyone could ever need is great. The only issues that I have are with the UI; it could be friendlier. A simple spreadsheet for entering charitable contributions would be easier and faster than the one at a time (with numerous other questions) method. When working through either the income or the deductions the "show next section" button is at the bottom of the page. Since the sections that have been completed are always shown first, duplicating the button at the top would allow the user to request the next section without scrolling.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is great. Everything was easy and the customer services agent was very friendly.
Date published: 2023-04-15
Rated 3 out of 5 by from I did get great customer service, however. The software didn't import my documents properly making me have to start from the beginning and do everything manualy
Date published: 2023-04-15
Rated 1 out of 5 by from $$ Easy to use but pricey fees pop up at the end. It's cheaper to have your taxes professionally prepared.
Date published: 2023-04-15
Rated 5 out of 5 by from Happy Customer Worked extremely well as usual. This is my 14th year using Turbo-Tax.
Date published: 2023-04-15
Rated 5 out of 5 by from easy and fast I got this done in less than an hour. Easy and fast.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use....priced just right. I have used Turbo Tax for years and I find it easy to use. Plenty of help available if you need it and the price is comparable to any brick and mortar tax prep.
Date published: 2023-04-15
Rated 4 out of 5 by from So much better than doing by myself Almost enjoyable but its taxes. I think that is as high a compliment I can give.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2567
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Glitches and poor navigation This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax did not seem to dig deep TurboTax did not seem to dig deep looking for deductions. I had to manually go into several areas. The e-filing fee ($25) for states was excessive. Free state return with deluxe version should be free.
Date published: 2023-04-15
Rated 4 out of 5 by from Exremely useful, but could have better UI Covering everything that almost anyone could ever need is great. The only issues that I have are with the UI; it could be friendlier. A simple spreadsheet for entering charitable contributions would be easier and faster than the one at a time (with numerous other questions) method. When working through either the income or the deductions the "show next section" button is at the bottom of the page. Since the sections that have been completed are always shown first, duplicating the button at the top would allow the user to request the next section without scrolling.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is great. Everything was easy and the customer services agent was very friendly.
Date published: 2023-04-15
Rated 3 out of 5 by from I did get great customer service, however. The software didn't import my documents properly making me have to start from the beginning and do everything manualy
Date published: 2023-04-15
Rated 1 out of 5 by from $$ Easy to use but pricey fees pop up at the end. It's cheaper to have your taxes professionally prepared.
Date published: 2023-04-15
Rated 5 out of 5 by from Happy Customer Worked extremely well as usual. This is my 14th year using Turbo-Tax.
Date published: 2023-04-15
Rated 5 out of 5 by from easy and fast I got this done in less than an hour. Easy and fast.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use....priced just right. I have used Turbo Tax for years and I find it easy to use. Plenty of help available if you need it and the price is comparable to any brick and mortar tax prep.
Date published: 2023-04-15
Rated 4 out of 5 by from So much better than doing by myself Almost enjoyable but its taxes. I think that is as high a compliment I can give.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2567