TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
QBert69 from
Glitches and poor navigation
This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
Rated 3 out of 5 by
Val52 from
TurboTax did not seem to dig deep
TurboTax did not seem to dig deep looking for deductions. I had to manually go into several areas. The e-filing fee ($25) for states was excessive. Free state return with deluxe version should be free.
Date published: 2023-04-15
Rated 4 out of 5 by
jamhaber from
Exremely useful, but could have better UI
Covering everything that almost anyone could ever need is great. The only issues that I have are with the UI; it could be friendlier. A simple spreadsheet for entering charitable contributions would be easier and faster than the one at a time (with numerous other questions) method. When working through either the income or the deductions the "show next section" button is at the bottom of the page. Since the sections that have been completed are always shown first, duplicating the button at the top would allow the user to request the next section without scrolling.
Date published: 2023-04-15
Rated 5 out of 5 by
Joyzella from
TurboTax is great.
Everything was easy and the customer services agent was very friendly.
Date published: 2023-04-15
Rated 3 out of 5 by
Guy in California from
I did get great customer service, however.
The software didn't import my documents properly making me have to start from the beginning and do everything manualy
Date published: 2023-04-15
Rated 1 out of 5 by
cmog from
$$
Easy to use but pricey fees pop up at the end. It's cheaper to have your taxes professionally prepared.
Date published: 2023-04-15
Rated 5 out of 5 by
Bob Wei from
Happy Customer
Worked extremely well as usual. This is my 14th year using Turbo-Tax.
Date published: 2023-04-15
Rated 5 out of 5 by
Jdogger2023 from
easy and fast
I got this done in less than an hour. Easy and fast.
Date published: 2023-04-15
Rated 5 out of 5 by
Haberdashed23 from
Easy to use....priced just right.
I have used Turbo Tax for years and I find it easy to use. Plenty of help available if you need it and the price is comparable to any brick and mortar tax prep.
Date published: 2023-04-15
Rated 4 out of 5 by
Mrgrrr from
So much better than doing by myself
Almost enjoyable but its taxes. I think that is as high a compliment I can give.
All TurboTax® Offerings Reviews - Page 2567
Date published: 2023-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
QBert69 from
Glitches and poor navigation
This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
Rated 3 out of 5 by
Val52 from
TurboTax did not seem to dig deep
TurboTax did not seem to dig deep looking for deductions. I had to manually go into several areas. The e-filing fee ($25) for states was excessive. Free state return with deluxe version should be free.
Date published: 2023-04-15
Rated 4 out of 5 by
jamhaber from
Exremely useful, but could have better UI
Covering everything that almost anyone could ever need is great. The only issues that I have are with the UI; it could be friendlier. A simple spreadsheet for entering charitable contributions would be easier and faster than the one at a time (with numerous other questions) method. When working through either the income or the deductions the "show next section" button is at the bottom of the page. Since the sections that have been completed are always shown first, duplicating the button at the top would allow the user to request the next section without scrolling.
Date published: 2023-04-15
Rated 5 out of 5 by
Joyzella from
TurboTax is great.
Everything was easy and the customer services agent was very friendly.
Date published: 2023-04-15
Rated 3 out of 5 by
Guy in California from
I did get great customer service, however.
The software didn't import my documents properly making me have to start from the beginning and do everything manualy
Date published: 2023-04-15
Rated 1 out of 5 by
cmog from
$$
Easy to use but pricey fees pop up at the end. It's cheaper to have your taxes professionally prepared.
Date published: 2023-04-15
Rated 5 out of 5 by
Bob Wei from
Happy Customer
Worked extremely well as usual. This is my 14th year using Turbo-Tax.
Date published: 2023-04-15
Rated 5 out of 5 by
Jdogger2023 from
easy and fast
I got this done in less than an hour. Easy and fast.
Date published: 2023-04-15
Rated 5 out of 5 by
Haberdashed23 from
Easy to use....priced just right.
I have used Turbo Tax for years and I find it easy to use. Plenty of help available if you need it and the price is comparable to any brick and mortar tax prep.
Date published: 2023-04-15
Rated 4 out of 5 by
Mrgrrr from
So much better than doing by myself
Almost enjoyable but its taxes. I think that is as high a compliment I can give.
All TurboTax® Offerings Reviews - Page 2567
Date published: 2023-04-15