TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Was easy to do Was easy to get done, i get stressed doing taxes. Good experience with you
Date published: 2023-04-15
Rated 3 out of 5 by from Eliminate Redundant Data Entry Whenever you have to revisit an income of expense section, the application requires redundant data entry, especially when you have to answer questions with checkboxes. It should default back to the original entries, and let you decide if you want to change any of those sections. Also, it should not require redundant entry for account information to pay, or receive a refund between state and federal. It would be easier to ask if you want to use the same account for state payment/refund, or add a new account. Finally, for business miles entry associated with K1s under income, the instructions say to enter 0 if no miles driven during a given date range. However, when it runs the error checker, it wants a blank in that field, and the software doesn't allow you to make a change from zero to blank without bringing up a dialog block with description and amount - very frustrating user experience.
Date published: 2023-04-15
Rated 4 out of 5 by from ONLINE TURBOTAX APPLICATION USE This is really the first time I have used the online turbotax application to file my Federal and State taxes. It work well but seems to still be a little rough around the edges with the ability to go back and fourth between the application and see the progress in the actual forms as we moved through inputing the data.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax works well for me Very helpful guided execution! Got all the help and answers I needed and completed in under 2.5 hours.
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful. I will use againh Very easy to file both 2021 and 2022 taxes,.even though I was late with the 2021 filing
Date published: 2023-04-15
Rated 5 out of 5 by from Pleasantly Surprised I was surprised at how easy it was to use. The help menu was also really useful.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent, easy to use Self explanatory. Easy navigation and useful ideas for tax benefits
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome and reliable Yet again for another year I have used TurboTax for my Federal and State filing needs. A great product and this year with live assistance it was even better
Date published: 2023-04-15
Rated 5 out of 5 by from Review Of TurboTax Premium I have used TurboTax Premium for years. It is an excellent product. The way to enter charitable contributions is a little clunky. I would recommend that they sort charities alphabetically. Also, it's a little difficult to find the page to elect how to apply any refund to the next year. Minor issues -- overall, a great product.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Support Engaged with a live expert. She walked me through my entire return to correct problems that were rejected by the IRS.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2450
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Was easy to do Was easy to get done, i get stressed doing taxes. Good experience with you
Date published: 2023-04-15
Rated 3 out of 5 by from Eliminate Redundant Data Entry Whenever you have to revisit an income of expense section, the application requires redundant data entry, especially when you have to answer questions with checkboxes. It should default back to the original entries, and let you decide if you want to change any of those sections. Also, it should not require redundant entry for account information to pay, or receive a refund between state and federal. It would be easier to ask if you want to use the same account for state payment/refund, or add a new account. Finally, for business miles entry associated with K1s under income, the instructions say to enter 0 if no miles driven during a given date range. However, when it runs the error checker, it wants a blank in that field, and the software doesn't allow you to make a change from zero to blank without bringing up a dialog block with description and amount - very frustrating user experience.
Date published: 2023-04-15
Rated 4 out of 5 by from ONLINE TURBOTAX APPLICATION USE This is really the first time I have used the online turbotax application to file my Federal and State taxes. It work well but seems to still be a little rough around the edges with the ability to go back and fourth between the application and see the progress in the actual forms as we moved through inputing the data.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax works well for me Very helpful guided execution! Got all the help and answers I needed and completed in under 2.5 hours.
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful. I will use againh Very easy to file both 2021 and 2022 taxes,.even though I was late with the 2021 filing
Date published: 2023-04-15
Rated 5 out of 5 by from Pleasantly Surprised I was surprised at how easy it was to use. The help menu was also really useful.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent, easy to use Self explanatory. Easy navigation and useful ideas for tax benefits
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome and reliable Yet again for another year I have used TurboTax for my Federal and State filing needs. A great product and this year with live assistance it was even better
Date published: 2023-04-15
Rated 5 out of 5 by from Review Of TurboTax Premium I have used TurboTax Premium for years. It is an excellent product. The way to enter charitable contributions is a little clunky. I would recommend that they sort charities alphabetically. Also, it's a little difficult to find the page to elect how to apply any refund to the next year. Minor issues -- overall, a great product.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Support Engaged with a live expert. She walked me through my entire return to correct problems that were rejected by the IRS.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2450