TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 2 out of 5 by JoJo 3333 from Turbo Tax was not awesome this year i Have been using Turbo tax for years and this year was horrible. all the pop ups trying to get me to upgrade was rude, and navigating Turbo Tax was not real easy this year.
Date published: 2023-04-17
Rated 4 out of 5 by shecar777 from Easy to use! I have been using Turbotax for a few years and always found this software easy to use. This year I was very unhappy with the fact that I needed to pay an additional $45+ tax to calculate my state tax which was always provided.
Date published: 2023-04-17
Rated 3 out of 5 by Shouldaskippedthesurvey from Need a way to stay logged in I have to log in every time I have to check something. It resets when I click out. Just put a time threshold so we aren't constantly having to log back in. Even one minute would be great. Most banking apps use a timeout feature.
Date published: 2023-04-17
Rated 5 out of 5 by SeanS1234 from TurboTax saved me a ton of time! TurboTax's guided approach to filling common items is great. It also does a great job scanning PDFs to fill out my data.
Date published: 2023-04-17
Rated 5 out of 5 by Docs lawn from Turbo Tax is the best!!! The process of filing was very quick and simple to use.
Date published: 2023-04-17
Rated 5 out of 5 by TMDockery from Easy Turbo Tax was easy and affordable. Would recommend!
Date published: 2023-04-17
Rated 3 out of 5 by Meh1313 from I wish it would be friendlier I've used TurboTax for years, and overall I'll use it again. However, please fix: (1) when you say return to where I left off, please return to where I left off and not back to the beginning, (2) When determining whether I take the standard deduction, ask a few preliminary questions first. It is very frustrating to input significant information only to be told what I assumed at the beginning that the standard deduction was better, (3) upon review the check took me to what I think was a W2 without explaining where it was in my tax return; I had to piece it together, (4) why does TT ask me every year how much I contributed and withdrew from 529 accounts? Please remember this information!
Date published: 2023-04-17
Rated 2 out of 5 by KyleSarn from TurboTax isnt clear on much TurboTax was not clear on how much I would end up paying for their services seeing how it starts with "file for free" and I ended up paying $217 in fees at the end. Just don't expect to actually paying nothing or little to nothing.
Date published: 2023-04-17
Rated 1 out of 5 by R0b0t from Total garbage TurboTax keeps adding fees and other nonsense. Why do we need to use a third party to process our return?
Date published: 2023-04-17
Rated 1 out of 5 by SGM99 from This year's TurboTax stinks! I was not led to the forms I needed. In fact TurboTax did not even identify the requirement to include income from Social Security! I have always used TurboTax in prior years and been happy with it. this years experience makes me consider if I should consider a different method for next year. Additionally when I logged on I was never given the opportunity to put in the license I bought so I have now paid for this version twice! Not a good experience in any way.
All TurboTax® Offerings Reviews - Page 2261
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by JoJo 3333 from Turbo Tax was not awesome this year i Have been using Turbo tax for years and this year was horrible. all the pop ups trying to get me to upgrade was rude, and navigating Turbo Tax was not real easy this year.
Date published: 2023-04-17
Rated 4 out of 5 by shecar777 from Easy to use! I have been using Turbotax for a few years and always found this software easy to use. This year I was very unhappy with the fact that I needed to pay an additional $45+ tax to calculate my state tax which was always provided.
Date published: 2023-04-17
Rated 3 out of 5 by Shouldaskippedthesurvey from Need a way to stay logged in I have to log in every time I have to check something. It resets when I click out. Just put a time threshold so we aren't constantly having to log back in. Even one minute would be great. Most banking apps use a timeout feature.
Date published: 2023-04-17
Rated 5 out of 5 by SeanS1234 from TurboTax saved me a ton of time! TurboTax's guided approach to filling common items is great. It also does a great job scanning PDFs to fill out my data.
Date published: 2023-04-17
Rated 5 out of 5 by Docs lawn from Turbo Tax is the best!!! The process of filing was very quick and simple to use.
Date published: 2023-04-17
Rated 5 out of 5 by TMDockery from Easy Turbo Tax was easy and affordable. Would recommend!
Date published: 2023-04-17
Rated 3 out of 5 by Meh1313 from I wish it would be friendlier I've used TurboTax for years, and overall I'll use it again. However, please fix: (1) when you say return to where I left off, please return to where I left off and not back to the beginning, (2) When determining whether I take the standard deduction, ask a few preliminary questions first. It is very frustrating to input significant information only to be told what I assumed at the beginning that the standard deduction was better, (3) upon review the check took me to what I think was a W2 without explaining where it was in my tax return; I had to piece it together, (4) why does TT ask me every year how much I contributed and withdrew from 529 accounts? Please remember this information!
Date published: 2023-04-17
Rated 2 out of 5 by KyleSarn from TurboTax isnt clear on much TurboTax was not clear on how much I would end up paying for their services seeing how it starts with "file for free" and I ended up paying $217 in fees at the end. Just don't expect to actually paying nothing or little to nothing.
Date published: 2023-04-17
Rated 1 out of 5 by R0b0t from Total garbage TurboTax keeps adding fees and other nonsense. Why do we need to use a third party to process our return?
Date published: 2023-04-17
Rated 1 out of 5 by SGM99 from This year's TurboTax stinks! I was not led to the forms I needed. In fact TurboTax did not even identify the requirement to include income from Social Security! I have always used TurboTax in prior years and been happy with it. this years experience makes me consider if I should consider a different method for next year. Additionally when I logged on I was never given the opportunity to put in the license I bought so I have now paid for this version twice! Not a good experience in any way.
All TurboTax® Offerings Reviews - Page 2261
Date published: 2023-04-17