TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Easy to use very helpful alot of questions at the end just would like to file.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax failed me this year I've been using Turbotax for a lot of years, but this may be my last. I got through both federal and state without too much difficulty, but when I went to transmit the files, it gave me an error that it was unable to do that. It gave me a link to the support website, but when I went there it said that was no longer available and sent me to a customer support site that charged for its services. The first person asked if I was having a problem returning a product, then said it was not their department and sent me to another site. The customer service person there said they were not an employee, but a knowledgable volunteer. He seemed willing to help but all he could do was link me to a uTube video that had nothing to do with my problem.
Date published: 2023-04-16
Rated 5 out of 5 by from Very good It helped me even in uncommon situations. Very easy to use and friendly.
Date published: 2023-04-16
Rated 5 out of 5 by from Fast and easy The Turbo Tax format is easy to follow. Graphics and colors are soothing. Font is large enough for a senior with poor vision to see clearly. I have used Turbo Tax since the early1990's and have never been disappointed. I had a problem with 2000 taxes. The attorney/counselor I spoke with was knowledgeable, helpful, and charming.
Date published: 2023-04-16
Rated 4 out of 5 by from Great Fast and efficient. Would like it to be more simple in nature.
Date published: 2023-04-16
Rated 5 out of 5 by from So easy! Turbo Tax walks through all of the scenarios step by step, offers explanations along the way and double-checks at the end. I couldn't ask for more.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome. Very User Friendly and Guided Me. Very User Friendly and guided me through each step.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is very user friendly I appreciate how Turbo Tax covers all the bases, prompts with good questions, provides links to explain information, retains historical information year to year, files electronically, and communicates when the return is filed. It's an easy go to each year.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is great and convenient I had a problem with my laptop so couldn't do taxes until 4/15/23. Downloaded Turbotax follow instructions and was done in under two hours.
Date published: 2023-04-16
Rated 5 out of 5 by from i feel confident using Turbo Tax i like how this tax program simplifies my tax preparation.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2246
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use very helpful alot of questions at the end just would like to file.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax failed me this year I've been using Turbotax for a lot of years, but this may be my last. I got through both federal and state without too much difficulty, but when I went to transmit the files, it gave me an error that it was unable to do that. It gave me a link to the support website, but when I went there it said that was no longer available and sent me to a customer support site that charged for its services. The first person asked if I was having a problem returning a product, then said it was not their department and sent me to another site. The customer service person there said they were not an employee, but a knowledgable volunteer. He seemed willing to help but all he could do was link me to a uTube video that had nothing to do with my problem.
Date published: 2023-04-16
Rated 5 out of 5 by from Very good It helped me even in uncommon situations. Very easy to use and friendly.
Date published: 2023-04-16
Rated 5 out of 5 by from Fast and easy The Turbo Tax format is easy to follow. Graphics and colors are soothing. Font is large enough for a senior with poor vision to see clearly. I have used Turbo Tax since the early1990's and have never been disappointed. I had a problem with 2000 taxes. The attorney/counselor I spoke with was knowledgeable, helpful, and charming.
Date published: 2023-04-16
Rated 4 out of 5 by from Great Fast and efficient. Would like it to be more simple in nature.
Date published: 2023-04-16
Rated 5 out of 5 by from So easy! Turbo Tax walks through all of the scenarios step by step, offers explanations along the way and double-checks at the end. I couldn't ask for more.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome. Very User Friendly and Guided Me. Very User Friendly and guided me through each step.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is very user friendly I appreciate how Turbo Tax covers all the bases, prompts with good questions, provides links to explain information, retains historical information year to year, files electronically, and communicates when the return is filed. It's an easy go to each year.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is great and convenient I had a problem with my laptop so couldn't do taxes until 4/15/23. Downloaded Turbotax follow instructions and was done in under two hours.
Date published: 2023-04-16
Rated 5 out of 5 by from i feel confident using Turbo Tax i like how this tax program simplifies my tax preparation.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2246