TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for the last decade. Super easy and I actually look forward to doing my taxes every year!
Date published: 2023-04-16
Rated 2 out of 5 by from Too Expensive; too rich for my blood A simple return used to be free for federal e-filing, a fee for e-filing state forms. Seems like TurboTax now wants to annoyingly upsell you at every turn (try Deluxe/Premium/Max/tax specialist/audit protection etc. each time you proceed to the next section) Then you are unable to change the fees at checkout to remove the "Premium" fees. There is additionally a $39 fee to process your return using your federal refund!! I have used TurboTax faithfully every year since my very first job in high school. Last year I consulted a CPA for a more complex tax situation. Comparably, her fees were $260 and I didn't have to lift a finger. This year...I believe I made a mistake coming back to TurboTax...~$230 to file your own taxes and doing all the work yourself, I'd rather just have a CPA do everything for me. Next year I will explore the price of other tax filing services such as H & R Block or just go to the IRS website. Disappointing that TurboTax increased their fees so astronomically and continually shove upgrade fees down your throat in attempt to squeeze more out of you. Other than that, same great-familiar, user friendly product I have used for many years...not likely to continue using in the years to come unfortunately. Aside: I understand no one enjoys this gross inflation and over time prices do change...it doesn't mean I have to accept the increase when there are more feasibly economic alternatives available. Constructively; TurboTax would do well to adopt a more subtle approach to advertising their expensive packages--in a less pushy way.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome used the online version, excellent process, easy to use, simple thorough
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use! Turbo Tax Premium is easy for me to use year after year.
Date published: 2023-04-16
Rated 1 out of 5 by from Rip Off I filed a simple tax return and you system still changed me. I went through all the options and it still should not have charged me.
Date published: 2023-04-16
Rated 5 out of 5 by from I woulsn't do my tastes any other way Everything went great! I used the free version and things went just fine! I wouldn't file my taxes any other way
Date published: 2023-04-16
Rated 3 out of 5 by from Good tax prep; too many sales pitch for upgrades TurboTax helped with our rental property. It did not remember many of last year's pension info. Pressure to pay for more options. FreeTaxUSA is actually free for simple taxes.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax experience is user friendly, efficient! Turbo Tax operation is user friendly and efficient. For many years I did my taxes and the time it took me to do them was neither friendly nor efficient. Infact, it took me sometimes many hours to days to complete my taxes with itemized entries. I also have never been disappointed in the results with an assurance that Turbo Tax Intuit stands behind its product.
Date published: 2023-04-16
Rated 4 out of 5 by from Quite nice overall TT helps me through all aspects of income and deduction. In one or two non common situations, its explanation for my decision was not very clear.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome and easy experience i loved it It was great and fast.Awesome and easy experience i loved it . I will recommend for everyone
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2218
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for the last decade. Super easy and I actually look forward to doing my taxes every year!
Date published: 2023-04-16
Rated 2 out of 5 by from Too Expensive; too rich for my blood A simple return used to be free for federal e-filing, a fee for e-filing state forms. Seems like TurboTax now wants to annoyingly upsell you at every turn (try Deluxe/Premium/Max/tax specialist/audit protection etc. each time you proceed to the next section) Then you are unable to change the fees at checkout to remove the "Premium" fees. There is additionally a $39 fee to process your return using your federal refund!! I have used TurboTax faithfully every year since my very first job in high school. Last year I consulted a CPA for a more complex tax situation. Comparably, her fees were $260 and I didn't have to lift a finger. This year...I believe I made a mistake coming back to TurboTax...~$230 to file your own taxes and doing all the work yourself, I'd rather just have a CPA do everything for me. Next year I will explore the price of other tax filing services such as H & R Block or just go to the IRS website. Disappointing that TurboTax increased their fees so astronomically and continually shove upgrade fees down your throat in attempt to squeeze more out of you. Other than that, same great-familiar, user friendly product I have used for many years...not likely to continue using in the years to come unfortunately. Aside: I understand no one enjoys this gross inflation and over time prices do change...it doesn't mean I have to accept the increase when there are more feasibly economic alternatives available. Constructively; TurboTax would do well to adopt a more subtle approach to advertising their expensive packages--in a less pushy way.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome used the online version, excellent process, easy to use, simple thorough
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use! Turbo Tax Premium is easy for me to use year after year.
Date published: 2023-04-16
Rated 1 out of 5 by from Rip Off I filed a simple tax return and you system still changed me. I went through all the options and it still should not have charged me.
Date published: 2023-04-16
Rated 5 out of 5 by from I woulsn't do my tastes any other way Everything went great! I used the free version and things went just fine! I wouldn't file my taxes any other way
Date published: 2023-04-16
Rated 3 out of 5 by from Good tax prep; too many sales pitch for upgrades TurboTax helped with our rental property. It did not remember many of last year's pension info. Pressure to pay for more options. FreeTaxUSA is actually free for simple taxes.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax experience is user friendly, efficient! Turbo Tax operation is user friendly and efficient. For many years I did my taxes and the time it took me to do them was neither friendly nor efficient. Infact, it took me sometimes many hours to days to complete my taxes with itemized entries. I also have never been disappointed in the results with an assurance that Turbo Tax Intuit stands behind its product.
Date published: 2023-04-16
Rated 4 out of 5 by from Quite nice overall TT helps me through all aspects of income and deduction. In one or two non common situations, its explanation for my decision was not very clear.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome and easy experience i loved it It was great and fast.Awesome and easy experience i loved it . I will recommend for everyone
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2218