TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Disappointed TurboTax tells me that I've used this service for 8 years. Well, I'm done. I'll be looking for a local accountant for assistance next year. The number of gimmicks, add-ons, repeated questions, ploys to get your data or your money has increased year by year, and it's reached a level of egregiousness that I can no longer tolerate. Bye!
Date published: 2023-04-16
Rated 4 out of 5 by from Very simple for using first time. E.Z for first time using online except for code changed to many times.
Date published: 2023-04-16
Rated 3 out of 5 by from I had to do some jumping around but I got it done I use it as its serves as a repository to store my tax paperwork should I ever loose paper copies and or any virus issues with my laptop. However, it could improve by allowing end users to upload all their documents and automatically populate standard tax forms as opposed to having to rescan for each section.
Date published: 2023-04-16
Rated 3 out of 5 by from Made it all very easy! I really enjoyed using your platform - my only annoyance was that there was a hidden Premium Fee right at the end in addition to the fee to transfer both federal and CA, plus the standard processing fee. I went back through all avenues to see where I went wrong in selecting the premium additional $55 cost but couldn't find that selection/option anywhere! It just appeared at that final stage which felt quite sly to me. Just be as upfront as possible with the fees and then no-one would mind!
Date published: 2023-04-16
Rated 3 out of 5 by from my tax turbo Made return filing responsibility easy, missing stars due to pricing burden on tax filers
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo tax is easy to use Easy to use. Did my taxes from smart phone. A little bit pricey though.
Date published: 2023-04-16
Rated 3 out of 5 by from It is great but getting to high prob will not use It was easy but getting way to expensive. I most likely will find another way to file next year
Date published: 2023-04-16
Rated 4 out of 5 by from I like!! I prefer using Turbo Tax to learn!! Simple and easy to understand!
Date published: 2023-04-16
Rated 5 out of 5 by from very easy to use Awesome. They make sure you put in the right information before you can continue.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced Every year it gets more and more expensive, more complicated, and less refund unless you pay more to unlock additional features. They just keep lobbying to the goverment to prevent them from doing away with filing taxes, the irs already knows what you owe this is just an overcomplicated test designed to make it harder for the average person
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2217
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Disappointed TurboTax tells me that I've used this service for 8 years. Well, I'm done. I'll be looking for a local accountant for assistance next year. The number of gimmicks, add-ons, repeated questions, ploys to get your data or your money has increased year by year, and it's reached a level of egregiousness that I can no longer tolerate. Bye!
Date published: 2023-04-16
Rated 4 out of 5 by from Very simple for using first time. E.Z for first time using online except for code changed to many times.
Date published: 2023-04-16
Rated 3 out of 5 by from I had to do some jumping around but I got it done I use it as its serves as a repository to store my tax paperwork should I ever loose paper copies and or any virus issues with my laptop. However, it could improve by allowing end users to upload all their documents and automatically populate standard tax forms as opposed to having to rescan for each section.
Date published: 2023-04-16
Rated 3 out of 5 by from Made it all very easy! I really enjoyed using your platform - my only annoyance was that there was a hidden Premium Fee right at the end in addition to the fee to transfer both federal and CA, plus the standard processing fee. I went back through all avenues to see where I went wrong in selecting the premium additional $55 cost but couldn't find that selection/option anywhere! It just appeared at that final stage which felt quite sly to me. Just be as upfront as possible with the fees and then no-one would mind!
Date published: 2023-04-16
Rated 3 out of 5 by from my tax turbo Made return filing responsibility easy, missing stars due to pricing burden on tax filers
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo tax is easy to use Easy to use. Did my taxes from smart phone. A little bit pricey though.
Date published: 2023-04-16
Rated 3 out of 5 by from It is great but getting to high prob will not use It was easy but getting way to expensive. I most likely will find another way to file next year
Date published: 2023-04-16
Rated 4 out of 5 by from I like!! I prefer using Turbo Tax to learn!! Simple and easy to understand!
Date published: 2023-04-16
Rated 5 out of 5 by from very easy to use Awesome. They make sure you put in the right information before you can continue.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced Every year it gets more and more expensive, more complicated, and less refund unless you pay more to unlock additional features. They just keep lobbying to the goverment to prevent them from doing away with filing taxes, the irs already knows what you owe this is just an overcomplicated test designed to make it harder for the average person
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2217